198 SLIDES WITH SOUND; See ALL copy-->[ bit.ly/train-me ] PowerPoint with Sound Show, DVD, Video, or Web Course. Enjoy this program in full. Simply delete our message box. View all 14 Slide Programs at -- http://bit.ly/supervisortools-com-supervisor-training-3 -- This is a 14-topic skills program for use by human resource departments to train organizational leadership and to assist human resource managers in becoming more effective internal consultants in supervisor skills, coaching managers, and serving management needs better. The program is designed to help your organization's supervisors gain vital skills to manage employees. Supervisor Training in PowerPoint program is available in video, DVD, or web course (uploads to your internal website). It educates supervisors and supervisory staff, especially new supervisors or difficult supervisors who need more education and ability in working effectively with employees. This training program is nearly 200 images. You are only seeing a portion here.You can see all 14 skills at http://supervisortools.com/supervisor-training.html - Phone 1-800-626-4327 to learn more. This program is editable and professionally narrated in slide show format. We can also send this program to you with a prepaid return label. See all 200 images at http://bitly.com/train-me

1. 1
Observing PerformanceObserving Performance
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2. 2
1
ObservingObserving
PerformancePerformance
Look for evidence to support
your impression of how
employees do their jobs
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3. 3
Observing Employees’ Performance
Skill
1
• An invaluable tool to
assess workers’ skills,
abilities, motivations
and attitudes about their
job
– Some supervisors
prefer to study
activity reports,
spreadsheets and
work-flow charts
– Instead, observe how
workers behave and
what they actually do
during their shift
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4. 4
How to Observe
• Devise a system that
encompasses what to
look for
• Watch each employee
not only to assess work
quality, but also to
evaluate conduct,
appearance, vitality,
attitude and eagerness
to learn
Skill
1
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5. 5
Apply a Consistent Set of Criteria
• Apply a consistent set of
criteria. It ensures that you
observe performance with a
fair-minded focus on what
matters most
• Enables you to compare
workers’ actions and
behavior based on
observable standards
of excellence
Skill
1
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6. 6
Guidelines to Observation
Skill
1
• Conduct
– Do employees carry
themselves
professionally?
– Do they make ethical
decisions?
– Do they follow posted
safety rules, policies
and procedures?
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7. 7
• Appearance
– Do employees dress
appropriately?
– Do they invest time and
care in their appearance?
– Do they stand up straight
and maintain a firm,
confident posture all day?
Guidelines to Observation (continued)
Skill
1
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8. 8
Guidelines to Observation (continued)
• Vitality
– Do employees
multitask effectively?
– Do they radiate
energy and
enthusiasm?
– Do they greet visitors
and clients in a warm,
welcoming manner?
Skill
1
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9. 9
Guidelines to Observation (continued)
• Attitude
– Do employees
appear to enjoy
their work?
– Do they take pride
in their work?
– Do they lift
everyone’s spirits
or feed off others’
negativity?
Skill
1
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10. 10
• Eagerness to Learn
– Do employees listen
attentively when you
or someone else
explains something
to them?
– If they make a
mistake, do they
show a desire to
learn how to avoid it
in the future?
– Do they ask
intelligent questions
when someone
instructs them?
Guidelines to Observation (continued)
Skill
1
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11. 11
Benefits of Observing Performance
• Increases your
accessibility
– You’re there to
answer employees’
questions, give
feedback and provide
encouragement
– If workers see that
you’re taking an
interest in their
performance, they’re
more apt to go
beyond the call of
duty and give extra
effort
Skill
1
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12. 12
Warning
• Don’t appear to spy on
workers by sneaking around
watching them from the
shadows
• Inform everyone that you will
observe their performance on
a regular basis to support their
success
• Make sure you observe
everyone equally
Skill
1
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13. 13
Tip
Skill
1
• Don’t take notes
in front of
employees or you
risk making them
feel “graded” and
self-conscious
• File your written
observations in
each employee’s
folder
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14. 14
It’s True
• Most supervisors
dislike performance
reviews
• By observing
performance on a
regular basis, you build
a file of concrete
information that you
can incorporate into
your next formal review
• This makes the whole
performance appraisal
process far less
oppressive
Skill
1
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15. 15
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