A study on employees satisfaction on performance appraisal in hotel Samrat

1. DISSERTATION PROJECT
PRESENTED BY: POOJA
DESWAL
: 160MBAGEN069

2. TOPIC OF THE PROJECT
“A Study on Employees
Satisfaction on Performance
Appraisal in HOTEL
SAMRAT.”

3. ABOUT THE HOTEL INDUSTRY
The Hotel Industry is one important sector of the touristic infrastructure of the
country. The composite tourism industry including hotel is a part of expanding
International Trade in goods and services within which it represents the fastest
growing and largest elements of what economist call invisible trade and its earnings.
Today, tourism including hotels is the 2nd largest industry in the world with a rapid
growth.
The Hotel Industry has changed and developed considerably. The principle factor
that determines the guest attitude towards be hotel is service received.

4. ABOUT THE HOTEL SAMRAT
Hotel Samrat started in 1982 crafted in Magnificent Dholapur Soft pink stone and plush marble. Hotel
Samrat is planned around a central flower filled atrium and open air courtyard. While sharing the
beautifully landscaped garden with the group’s flagship property Ashok Hotel it has to also inherited the
royal traditions of hospitality.
MISSION
Guest: - We are committed to meeting & exceeding the expectations of our guest through our unremitting
dedication to perfection in every aspect of services.
Our Employees: - We are committed to growth, Development and welfare of our people upon whom we
rely to make this happen.
VISION: - To be brand recommended by knowledgeable international b/s market sought after by, service
oriented employees and engaged by profit driven, global hotel investors.

5. CONT…..
MANPOWER
Currently employing 441 employees, which includes:-
•18 Executives
•423 Non Executives
BRANCH OFFICE:-
India Tourism Development Corporation
6th Floor, Scope Complex, Core 8,
ACCOMMODATION
•Total number of rooms : 255
•Luxury suites 2
•Double rooms {Large Bed} 39
•Single rooms {Twin Bed} 201
•Apartments 13

6. CONT…..
• FACILITIES
• Swimming Pool
• Health Club
• Baby-sitter
• Travel Desk
• Shopping Arcade
• 24hours currency exchange
• Exclusive exhibition area
SERVICES
Beauty Parlour and Barber Shop, Courier Service, Round the Clock Currency Exchange, Laundry and Dry Cleaning Service,
Doctor on Call, Shopping Arcade, safe Deposit, Baby Sitter. In addition, having Special rooms for the Physically Challenged.
DINNING & ENTERTAINMENT
Red Chilli 24 Hours Multicuisine Coffee Shop
Baradari Indian and Mughlai Specialty-Amidst timeless
Ghazals
Timing: 1230 hrs to 1500 hrs & 1930 hrs to 2330 hrs.
Decibel Disco cum Night Club.
Timings: 2030 hrs. to 0000 hrs.

7. OBJECTIVES
PRIMARY OBJECTIVE
•The primary objective of Research is to study the existing Performance
Appraisal Practice In HOTEL SAMRAT
SECONDARY OBJECTIVES
•To understand the procedure of Performance Appraisal Practice In Hotel Industry.
•To find out that employees Are Satisfied or not With Performance Appraisal.

8. RESEARCH METHODOLOGY
RESEARCH DESIGN:
The study was based on survey method. The aim of the study is to study the existing Performance appraisal
Practice in HOTEL SAMRAT.
Descriptive Research Design:
Descriptive research design studies are those studies, which are concerned with describing the character of
a group.
DATA COLLECTION METHODS:
The data collected for the study consists of both primary and secondary data.
Primary Data:
In this study primary data were collected through personnel interview using questionnaire. The
questionnaire was administered to Forty Eight employees of HOTEL SAMRAT NEW DELHI.
Secondary Data:
Secondary data for this study was collected from.
Previously published records, research reports and documents.
websites.

9. RESEARCH METHODOLOGY
SAMPLING DESIGN:
A Sample design is a definite plan for obtaining a sample from a given population. Convenience sampling method used in selected samples.
SAMPLING UNIT:
HOTEL SAMRAT, NEW DELHI
SAMPLING SIZE:
The sample size of this study is Forty Eight respondents.
SAMPLING METHODS:
Survey is done by random sampling method.
QUESTIONNAIRE:
Questionnaire containing closed ended questions.
TOOLS USED FOR ANALYSIS:
Percentage Analysis Likert Scale Are Used As statical tools for the analysis.

10. INTERPRETATION/ ANALYSIS
1. Do You agree with the Existing Performance appraisal ? 2. Do You Agree that the Performance Appraisal is Important in
Organization?
27%
45%
23%
5% 0%
0%
13%
25%
38%
50%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 1: Analysis interpretation 1
88%
6% 6% 0% 0%
0%
23%
45%
68%
90%
113%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 2: Analysis interpretation 2

11. INTERPRETATION/ ANALYSIS
3.Do you Agree with the regular discussions with the supervisor 4 .Do You Agree that Standard of Performance well communicate with
about your performance and development? you?
2% 11%
74%
13%
0%
0%
20%
40%
60%
80%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 3: Analysis interpretation 3
11%
27%
49%
10%
3%
0%
13%
25%
38%
50%
63%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 4: Analysis interpretation 4

12. INTERPRETATION/ ANALYSIS
5. Do you Agree With the Regular feedback is provided by 6. Do you Agree with the Half yearly period of appraisal in your
Your Organization on appraisal? organization?
9%
29%
49%
11%
2%
0%
13%
25%
38%
50%
63%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 5: Analysis interpretation 5
3%
43%
50%
2% 2%
0%
13%
25%
38%
50%
63%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 6: Analysis interpretation 6

13. INTERPRETATION/ ANALYSIS
7. Do you agree that your supervisor is effective at communicating 8.Do you agree with that the appraisal system help in enhancing the
important issues that may affect your job? communication between you and your supervisors ?
35%
20%
30%
10%
5%
0%
10%
20%
30%
40%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 7: Analysis interpretation 7
11%
30%
16%
35%
8%
0%
10%
20%
30%
40%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 8: Analysis interpretation 8

14. INTERPRETATION/ ANALYSIS
9. Do You agree with the reward given by Organization on the bases 10. Do you agree with the Training , counseling and coaching
of Performance? provided by the organization after the appraisal are more effective?
17%
59%
5% 7% 2%
0%
15%
30%
45%
60%
75%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 9: Analysis interpretation 9
59%
20% 21%
0% 0%
0%
15%
30%
45%
60%
75%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 10: Analysis interpretation 10

15. INTERPRETATION/ ANALYSIS
11. Do you agree with the appraisal given by the appraise is fair ? 12. Do you agree with the Punishment given by the organization ?
0%
30%
35%
25%
10%
0%
10%
20%
30%
40%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 11: Analysis interpretation 11
9%
35% 35%
21%
0%
0%
10%
20%
30%
40%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 12: Analysis interpretation 12

16. INTERPRETATION/ ANALYSIS
13. Do you agree that in your organization the appraisal system helps 14. Do you agree with the procedure of performance appraisal in your
in the identification of Promotion, salary Increment and organization?
Improvement in work area ?
0%
18%
52%
30%
0%
0%
15%
30%
45%
60%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 13: Analysis interpretation 13
27%
45%
23%
5% 0%
0%
13%
25%
38%
50%
Strongly agree Agree Neither agree
nor disagree
Disagree Strongly
disagree
Figure 14: Analysis interpretation 14

17. FINDINGS
‣Majority of employees are well aware with the existing Performance Appraisal
system.
‣Mostly respondents Are strongly Agree with the Performance Appraisal Is
Important In Organization.
‣Mostly employees are neither agree or nor disagree about the discussions with the
supervisor about performance And development.
‣Majority of the respondents neutral satisfied with the performance well
communicate to them.
‣Majority of the respondents are neither agree nor disagree with the they didn't get
feedback on appraisal.
‣Performance Appraisal in this hotel is calculated half yearly.

18. FINDINGS
‣Majority of the employees are satisfied with the existing Appraisal System and
there is no such disadvantage in the system they are following.
‣Majority of the respondents are satisfied with the training given after the Appraisal
measure.
‣Performance Appraisal in this hotel is calculated half yearly.
‣Majority of the respondents are satisfied with the appraisal system.
‣Majority of the respondents says that punishment is a part of appraisal.
‣After the Performance appraisal measure rewards given by the organization.
‣Majority of the employees agree on that the Performance Appraisal doesn't enhance
communication between employees and supervisors.

19. CONCLUSION
From the study it is identified that the most of the employees are satisfied with the
Present Appraisal system.Rewards & training are given on the bases of appraisal.
employees sees Performance Appraisal as a tool of salary increment and
improvement & development in work area.but still 30% respondents found that
proper discussion & feedback about the performance appraisal are not given, there
is no well communication between employees and supervisors.
Overall, employees are satisfied with the Present Appraisal System.

20. RECOMMENDATIONS
In SAMRAT HOTEL the system is effectively carried out and hotel need to make
some important changes in it so as to carry its appraisal system more beneficially for
the organization. some of my suggestions are;
-Management should provide proper feedback to the employees.
-There should be a proper communication between employees and supervisors.
- The company’s rules, policies, regulation especially those regarding performance
should be made very clear to all employees.

21. THANK YOU