The document provides tips and tools for having difficult conversations with confidence. It discusses managing inner critics, cognitive biases, mindfulness, reframing criticism, and focusing on objectives. Specific challenging conversations are covered, like feedback exchanges, team alignment discussions, and saying no. Mindfulness, self-compassion, and reframing thoughts can help approach these conversations constructively.
How to Have Difficult Conversations With Confidence - MTP Digital 2020
1. How to Have Difficult
Conversations With Confidence
Denise Jacobs
MTP Digital
13 July 2020
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VUCA
volatility
uncertainty
complexity
ambiguity
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“The only reason we don't open our hearts and
minds to other people is that they trigger
confusion in us that we don't feel brave enough
or sane enough to deal with. To the degree that
we look clearly and compassionately at
ourselves, we feel confident and fearless about
looking into someone else's eyes.”
– Pema Chödrön
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S.H.I.F.T.
C R E AT I V E D O S E :
Stay present:
Take several deep breaths to get yourself grounded and back into your body.
Have compassion:
Understand that you’re feeling scared and commit to giving yourself comforting messages.
Invoke mindfulness:
Realize that you are not your thoughts and that you have the power to observe them without reacting to them.
Focus attention:
Choose to place your attention on alternative thoughts.
Trust your ability to problem-solve:
Know that the creative part of you exists and it will come out when you relax.
21. @denisejacobs / #confidentconvos | #mtpcon
Remember the Impostor Syndrome Paradox
C R E AT I V E D O S E :
You will only experience impostor
syndrome when you are
competent and skilled.
(re-read this as many times as necessary.)
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Feedback
Team Alignment
With Executives
Saying No
https://www.flickr.com/photos/boklm/486676439/
Four Conversations:
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S.H.I.F.T.
C R E AT I V E D O S E :
Stay present:
Take several deep breaths to get yourself grounded and back into your body.
Have compassion:
Understand that you’re feeling scared and commit to giving yourself comforting messages.
Invoke mindfulness:
Realize that you are not your thoughts and that you have the power to observe them without reacting to them.
Focus attention:
Choose to place your attention on alternative thoughts.
Trust your ability to problem-solve:
Know that the creative part of you exists and it will come out when you relax.
69. Body Level One
Body Level Two
Body Level Three
Body Level Four
Body Level Five
@denisejacobs / #confidentconvos | #mtpcon
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Go to
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71. Title Text
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