Digital technology is transforming just about everything—fast. Yet only a fraction of executives think their HR function is helping them adapt to the digital future. The smartest CLOs are already transforming their approaches to L&D. But evolving to meet the demands of today’s always-on economy takes more than just investing in bite-sized content and the newest technology. What separates the disruptors from the disrupted is how you put those new tools to work. Find out: - Why progressive learning leaders are rethinking their strategies - How innovative L&D professionals are redesigning their toolkits and technology architectures - What forward-thinking CLOs are doing to re-organize and re-skill their teams

1. THE DIGITAL CLO
January 2017
TODD TAUBER | Degreed
@toddtauber
@degreed
TIM QUINLAN | Intel Corporation
Director of Learning Digital Platform
@Intel

2. Degreed is a career-long
learning platform that
helps organizations and
people target learning at
their skills gaps —
however and wherever
they build their expertise.
INTERNAL LEARNING & TALENT SYSTEMS
+
EXTERNAL TRAINING CONTENT
+
INFORMAL LEARNING ECOSYSTEM
ABOUT
DEGREED
LMS
Instructor-
led classes
Videos
Webinars
Custom
Portals
Online
Courses
MOOCs
Books
Articles
Live
Events

3. HELLO.
LET’S TALK ABOUT…
Re-booting the <digital>
learning system
Re-focusing L&D strategy to
compete, not just to comply
Re-designing L&D operations
to innovate, not just to scale
Re-wiring L&D technology for
flexibility, not just efficiency
Q&A
1
2
3
4

4. RE-BOOTING
THE <DIGITAL>
L&D SYSTEM

5. AUDIENCE POLL:
QUESTION #1
WHAT IS THE PRIMARY BUSINESS PURPOSE FOR
INVESTING IN LEARNING AND DEVELOPMENT IN YOUR
ORGANIZATION? (CHECK ONLY ONE)
1. Employee engagement
2. Customer satisfaction
3. Revenue growth
4. Cost efficiency / profits
5. Something else (use the chat box)

6. MOST CLOS INVEST IN DIGITAL LEARNING
FOR EFFICIENCY, NOT FOR AGILITY
Source: IMD / KPMG, Corporate Digital Learning: How to Get It “Right”, 9/2015
32%
23%
16%
12%
7% 5%
WHY DO CHIEF LEARNING OFFICERS USE DIGITAL?
Meet the
needs of
Gen.XYZ
Quality
Convenience
Consistency
Cost
Reach

7. IT TAKES A DIFFERENT KIND OF CLO
TO MEET THE MODERN LEARNER
Source: ATD, Bridging the Skills Gap: Workforce Development is Everyone’s Business, 10/2015
56%
of current workforce skill sets do not
match changes in company strategy,
goals, markets, or business models

8. INTEL CORPORATION CEO,
BRIAN KRZANICH
As long as you're
learning and growing,
you can build a great
career here…
“
Source: The Oregonian, Intel CEO: Rebuilding trust is top priority after wrenching job cuts, 6/2016

9. INTEL IS
RE-BOOTING
ITS APPROACH
TO L&D
Intel is transforming itself
<rapidly> from a PC-
dependent company to
one that powers billions of
smart, connected devices.
How does that change the
way you and your team
approach the challenge of
building the capabilities
Intel needs for the future?

10. RE-FOCUSING
L&D STRATEGY
TO COMPETE

11. AUDIENCE POLL:
QUESTION #2
WHO INFLUENCES HOW MOST OF THE LEARNING &
DEVELOPMENT HAPPENS IN YOUR ORGANIZATION?
(CHECK ONLY ONE)
1. L&D leaders
2. Business leaders
3. Line managers
4. Workers
5. Someone else (use the chat box)

12. LEARNING & DEVELOPMENT IS
SOMEONE’S JOB AND EVERYONE’S
Source: Degreed, How the Workforce Learns in 2016, 1/2016
21%
28%
43%
47%
23%
55%
69%
L&D or HR department
Employer's LMS
Browse specific resources
Search the Internet
External network
Peers at work
Boss or mentor
WORKERS GET GUIDANCE FROM PEOPLE, TECHNOLOGY AND L&D

13. DIGITAL CLOS MANAGE LESS LEARNING
AND EMPOWER MORE
Source: Bersin by Deloitte, 2015 Corporate Learning Factbook, 6/2015
<20%> +29% +13% +90%
Less training
via ILT, vILT or
e-learning
More learning
via on-the-job
experiences
More learning
via collaborating
and coaching
More learning
via on-demand
resources
Higher-impact L&D organizations deliver...

14. INTEL DIRECTOR OF LEARNING
DIGITAL PLATFORM, TIM QUINLAN
I want something that will
seriously complement, or
compete with, a Google
search because that's the
learning experience…
“
Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016

15. INTEL IS
RE-FOCUSING
L&D ON ITS
WORKERS
It’s essential to align
L&D with business goals.
So most CLOs focus
mainly on what business
executives want.
But you’re focusing on
Intel’s workers first. How
do you connect that to
what customers demand
and investors expect?

16. RE-DESIGNING
L&D OPERATIONS
TO INNOVATE

17. AUDIENCE POLL:
QUESTION #4
WHICH ROLES IN YOUR L&D ORGANIZATION DO YOU
THINK WILL CHANGE OR EVOLVE MOST OVER THE
NEXT FEW YEARS? (CHECK ALL THAT APPLY)
1. CLOs
2. Learning consultants / program managers
3. Designers / developers
4. Trainers / facilitators
5. Technology / LMS managers

18. JOBS IN L&D ARE CHANGING JUST AS FAST AS
JOBS IN THE REST OF THE WORKFORCE
LEADING Managing
programs
Enabling
transformation
DESIGNING Creating
content
Curating
experiences
FACILITATING Training
classes
Mobilizing
communities
CONNECTING Administering
LMSs
Architecting and
integrating systems
AND
AND
AND
AND
Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016

19. DIGITAL CLOS ARE DOING THINGS DIFFERENTLY
…AND DOING SOME DIFFERENT THINGS
Source: Degreed, Webinar polls (n=265), 1/2016
Content, tools and technology don’t transform L&D – people do
36%
are re-organizing
their L&D function
30%
are re-skilling
their L&D staff
19%
are recruiting
new L&D roles

20. I've even identified the
roles on our team, the
titles of our team – things
like experience manager
and experience architect…
“
INTEL DIRECTOR OF LEARNING
DIGITAL PLATFORM, TIM QUINLAN
Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016

21. INTEL IS
RE-DESIGNING
ITS L&D ROLES
AND SKILL SET
Making new approaches
to L&D (and new
learning technologies)
work requires new kinds
of L&D professionals.
So how are you and your
team re-organizing, re-
skilling and recruiting to
build the capabilities
Intel needs to succeed?

22. RE-WIRING
L&D TECHNOLOGY
FOR FLEXIBILITY

23. AUDIENCE POLL:
QUESTION #4
HOW MANY DIFFERENT RESOURCES DO YOU THINK A
TYPICAL WORKER IN YOUR ORGANIZATION USED FOR
THEIR PROFESSIONAL DEVELOPMENT LAST YEAR?
(CHECK ONE)
1. 0
2. 1 to 5
3. 6 to 10
4. 11 to 20
5. 20+

24. TODAY’S WORKFORCE DEMANDS
FRICTION-FREE L&D
Source: Degreed, How the Workforce Learns in 2016, 1/2016
Worker
Expertise
Not enough
time for L&D
offerings
Not enough
guidance or
direction
Not enough
recognition
or reward
-47 NPS -62 NPS -71 NPS
OBSTACLE #1 OBSTACLE #2 OBSTACLE #3

25. DIGITAL CLOS ARE INTEGRATING EVERYTHING
PEOPLE NEED TO LEARN, WHEREVER IT’S FROM
Firewall
LMS
Document
Management &
Collaboration
Enterprise
Social
Network
Video
Training
System
Skillsoft
Harvard
Manage
Mentor
Cross
Knowledge
getAbstract Safari Open
Sesame
Udemy Pluralsight …and more
User
Generated
Content
YouTube TED
Microsoft
Virtual
Academy
Coursera edX Udacity NovoEd
IDEO U General
Assembly
The
Economist
The
Wall Street
Journal
Pocket Feedly Stack
Overflow
...and more
(much
more)
L&D/HR SYSTEMS PAID CONTENT OPEN RESOURCES
Source: Degreed, Democratizing Learning and Development, 12/2016
+ +

26. INTEL DIRECTOR OF LEARNING
DIGITAL PLATFORM, TIM QUINLAN
I want to stitch together the
best capabilities in learning,
and to create the best
learning experience possible
for Intel employees.
“
Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016

27. INTEL IS
INVESTING
DIFFERENTLY
IN L&D
Most CLOs want to
simplify the employee
learning experience. The
conventional choice is
one integrated system.
So why are you and your
team re-building Intel’s
learning experience by
integrating an ecosystem
of separate solutions?

28. QUESTIONS?
FOR DEGREED
get.degreed.com
@degreed
FOR TODD
todd@degreed.com
@toddtauber
FOR TIM
tim.quinlan@intel.com