Our lives and work and built, literally, one conversation at a time. And our lives, organizations and communities are defined by the conversations they can and can't have. In this webinar I dig into the structure of conversations big and small and define the key levers to change them, the conversational operating system they're built on. We also delve into the 9 conversations that adaptive leaders focus on to stay healthy and effective. It's way too much to fit into an hour, which is why I'm writing a book on it all! Learn more here: https://publishizer.com/nine-conversations/

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9 CONVERSATIONS
A WEBINAR ON
DESIGNING
CONVERSATIONS FOR
CHANGE

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ABOUT ME!

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Physicist  Industrial Designer
Industrial Designer  Uxer
Uxer  Facilitator
Facilitator  Design Thinking Trainer
Trainer  Podcaster
Podcaster  Soon to be Author

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Learn more @ bit.ly/9conversationsbook

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WHY DO CONVERSATIONS
MATTER?

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WHICH CONVERSATIONS
MATTER?

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WHAT IS A CONVERSATION?

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WHY DO CONVERSATIONS
NEED TO BE DESIGNED?

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I hope that all sounds
awesome…
anyplace else you’d rather be?

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So..
WHY DO CONVERSATIONS
MATTER?

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Our lives are built one
conversation at a time!

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Our lives are defined by the
conversations we can and
can’t have.

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TEACHING INNOVATION
WITHOUT CHANGING THE
RULES OF INNOVATION
LEADS TO … FRUSTRATION.

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Conversations can be:
Awesome, Productive, Sloppy,
Chaotic, Contentious, Warm,
Cold, Confusing, Forward-
moving, Stuck or…
Creative, Clear and Fluid!

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WHAT CONVERSATIONS NEED
TO BE DESIGNED?
Off sites
Stand ups
Check ins
One on ones
Family meetings
Coaching calls
All hands
Brainstorms
Workshops
Retreats
Culture

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WHAT CONVERSATIONS AM I
ALLOWED TO DESIGN?
WHICH AM I NOT ALLOWED
TO TOUCH?

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Conversation design sounds a
bit pretentious… isn’t it just
“facilitation”?

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I SEE CONVERSATIONS…

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OVERDESIGNING….

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SHIFT THE INTERFACE
Photo by Daria Nepriakhina on Unspla

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SHIFT THE INTERFACE
TO SHIFT THE CONVERSATION
Photo by Margarida CSilva on Unsplas

26. + Photo by Margarida CSilva on Unsplas
DURABILITY
AND
FLEXIBLITY
OPENNESS
AND
ENERGY

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INTERFACE AND SPACE MATTER

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THREE TABLES TWO SPACES

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SAGE ON THE STAGE!?

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WHAT CHANGED?
WHICH SPACE IS “RIGHT”?

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WHAT ARE THE
LEVERS OF DESIGN
AVAILABLE TO US?
(more on that later)

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IS THERE AN OPERATING
SYSTEM FOR
CONVERSATIONS?

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OBVIOUSLY I THINK SO! ;-)

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WHY CONVERSATIONS MATTER
 THE STRUCTURE OF CONVERSATIONS
 9 CONVERSATIONS
 DEMO ON MURAL
 THREE MODES OF CREATIVE
CONVERSATIONS
 CONVERSATION OS CANVAS

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WHAT IS A CONVERSATION?

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WHAT IS A CONVERSATION?
AN INVITATION

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INVITATION + INTERFACE
AN INVITATION THROUGH AN INTERFACE

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BUILDING A THREAD…
AN INVITATION THROUGH AN INTERFACE
…STARTS A THREAD

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TAKING TURNS…
TAKING TURNS…

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FINDING A CADENCE

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ONE ON ONE

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SHARING INTERNAL THOUGHTS

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BUILDING AGREEMENTS

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DESIGNER TO CUSTOMER

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LEADER TO TEAM

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WHY CONVERSATIONS MATTER
THE STRUCTURE OF CONVERSATIONS
 9 CONVERSATIONS
 DEMO ON MURAL
 THREE MODES OF CREATIVE
CONVERSATIONS
 CONVERSATION OS CANVAS

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WHY 9 CONVERSATIONS?!

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BIG AND SMALL

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INTERNAL AND EXTERNAL

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4 CORE CONVERSATIONS

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4 CORE CONVERSATIONS

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4 CORE CONVERSATIONS

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4 CORE CONVERSATIONS

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4 CORE CONVERSATIONS

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4 CORE CONVERSATIONS

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4 CORE CONVERSATIONS

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WHAT’S MISSING IN MY MAP?

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WHAT’S MISSING IN MY MAP?

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4 CONNECTING CONVERSATIONS

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FACILITATION

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PRODUCT DESIGN

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COACHING

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REFLECTION

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MY FOCUS…

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MY BLIND SPOTS…

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WHAT HOLDS THE WHOLE?

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WHAT HOLDS THE WHOLE?

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WHAT HOLDS THE WHOLE?

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WHY CONVERSATIONS MATTER
THE STRUCTURE OF CONVERSATIONS
9 CONVERSATIONS
 DEMO ON MURAL
 THREE MODES OF CREATIVE
CONVERSATIONS
 CONVERSATION OS CANVAS

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WHAT’S ON YOUR RADAR?

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LET’S SWITCH INTERFACES!

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LET’S TAKE SOME QUESTIONS?

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WHY CONVERSATIONS MATTER
THE STRUCTURE OF CONVERSATIONS
9 CONVERSATIONS
DEMO ON MURAL
 THREE MODES OF CREATIVE
CONVERSATIONS
 CONVERSATION OS CANVAS

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INTERFACES MATTER

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NARROW PIPES AND FAT PIPES

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Key and Peele Text Message Confusion
https://www.youtube.com/watch?v=naleynXS7yo

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LET’S TALK ABOUT THREADS…

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NARRATIVE!

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http://theconversationfactory.com/think-alone-think-together/

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A MESSY CREATIVE PROCESS…

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WITH “PHASES” TO GUIDE US

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“THE” CREATIVE PROCESS…

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DO NOT QUENCH YOUR INSPIRATION
AND YOUR IMAGINATION;
DO NOT BECOME THE SLAVE OF YOUR
MODEL.
Vincent Van Gogh

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THE CREATIVE PROCESS:
With thanks to Dave Grey/Gamestorming

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THE 3 MODES of CREATIVE
CONVERSATIONS

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USE THE SPACE TO SUPPORT
THE NARRATIVE THREAD

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CREATIVE CONVERSATIONS…
Build shared Thread…Powerful Invitation to a
shared space…
Align on clear set of Goals!
EXPLOREOPEN CLOSE

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3 ACT PLAY

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3 ACT JOURNEY MAP

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SO…

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CONVERSATIONS ARE
EXPERIENCES THAT
CAN BE DESIGNED
LIKE ANY OTHER
EXPERIENCE.

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CONVERSATIONS MATTER

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AND HAVE STRUCTURE

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THEY HAVE LEVERS OF DESIGN

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USE NARRATIVE THREADS…

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USE THE 3 MODES of CREATIVE
CONVERSATIONS

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FOR ANOTHER TIME….

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https://www.youtube.com/watch?v=mh1tyKYECjY

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FOCUS ON THE CONVERSATIONS
THAT MATTER

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THANKS FOR BEING HERE!

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SUPPORT THE BOOK!

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Learn more @ bit.ly/9conversationsbook

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STAY IN TOUCH:
DANIEL@TheConversationFactory.com
www.TheConversationFactory.com