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WHAT TO PACK IN YOUR SM PANTRY:
     AN INVENTORY OF SOCIAL MEDIA TOOLS
First, A Metaphor.
Agencies Are Like Restaurants.




            =
Client Centric.




    =
The Power of Presentation.




          =
Let Off Steam.



    =
Fancy Tools Required.




        =
Fancy Tools Required.




        =
Fancy Tools Required.




        =
Shiny Tools Syndrome.
Barely-Used Shiny Tool Syndrome.
(LOTS
   OF
 SHINY
TOOLS.)
Agenda
• 	
  4	
  Tips	
  to	
  Avoid	
  the	
  Barely-­‐Used	
  Shiny	
  Tool	
  Syndrome	
  

                         (LET’S	
  START	
  A	
  RESTURANT!)	
  
                      • 	
  Tools	
  for	
  Planning	
  Your	
  menu	
  
                • 	
  Tools	
  for	
  Finding	
  the	
  Best	
  Cri?cs	
  
                 • 	
  Tools	
  for	
  Managing	
  your	
  Orders	
  
               • 	
  Tools	
  for	
  Managing	
  your	
  Business	
  
                                            • 	
  Desert!	
  
Agenda
• 	
  4	
  Tips	
  to	
  Avoid	
  the	
  Barely-­‐Used	
  Shiny	
  Tool	
  Syndrome	
  

                         (LET’S	
  START	
  A	
  RESTURANT!)	
  
                      • 	
  Tools	
  for	
  Planning	
  Your	
  Menu	
  
                • 	
  Tools	
  for	
  Finding	
  the	
  Best	
  Cri?cs	
  
                 • 	
  Tools	
  for	
  Managing	
  your	
  Orders	
  
               • 	
  Tools	
  for	
  Managing	
  your	
  Business	
  
                                            • 	
  Desert!	
  
4 Tips to Avoid Barley-Used Shiny Tool Syndrome
Tool Tip #1: Make Sure It’s a Tool You Really Need.
Tip #2: Select the Right Tool For The Job
Tip #3 - Training & Practice Are Essential.
Tip #4: Not All Tools Are Created Equal.
$                    $$                   $$$
Agenda
• 	
  4	
  Tips	
  to	
  Avoid	
  the	
  Barely-­‐Used	
  Shiny	
  Tool	
  Syndrome	
  

                         (LET’S	
  START	
  A	
  RESTURANT!)	
  
                      • 	
  Tools	
  for	
  Planning	
  Your	
  Menu	
  
                • 	
  Tools	
  for	
  Finding	
  the	
  Best	
  Cri?cs	
  
                 • 	
  Tools	
  for	
  Managing	
  your	
  Orders	
  
               • 	
  Tools	
  for	
  Managing	
  your	
  Business	
  
                                            • 	
  Desert!	
  
Agenda
• 	
  4	
  Tips	
  to	
  Avoid	
  the	
  Barely-­‐Used	
  Shiny	
  Tool	
  Syndrome	
  

                         (LET’S	
  START	
  A	
  RESTURANT!)	
  
                      • 	
  Tools	
  for	
  Planning	
  Your	
  Menu	
  
                • 	
  Tools	
  for	
  Finding	
  the	
  Best	
  Cri?cs	
  
                 • 	
  Tools	
  for	
  Managing	
  your	
  Orders	
  
               • 	
  Tools	
  for	
  Managing	
  your	
  Business	
  
                                            • 	
  Desert!	
  
Lets Start a Restaurant!
Listening Tools
Listening Tools.


$         $$           $$$
Influencer Identification Tools
Influencer Identification Tools.


       $           $$
Influencer Notification Tools
Notification Tools.


$            $$
Monitoring & Management Tools
Monitoring Tools.


$         $$            $$$
Engagement   Workflow   Analytics   Security   Support
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Engagement	
  PlaKorm	
  
   A	
  unified	
  pla7orm	
  to	
  monitor,	
  manage	
  and	
  measure	
  your	
  social	
  media	
  iniAaAves	
  


Awareness	
  
listening,	
  aggrega?ng	
  and	
  
priori?zing	
  signals	
  across	
  all	
  
social	
  channels	
  	
  


Engagement	
  
publishing,	
  interac?on	
  and	
  
ac?va?on	
  on	
  all	
  channels	
  
from	
  a	
  single,	
  central	
  
loca?on	
  	
  


Measurement	
  
tracking,	
  analysis	
  and	
  
repor?ng	
  of	
  reach,	
  
                                                Coordina3on	
                                               Integra3on	
  
engagement,	
  ac?vity,	
  
                                                organizing	
  and	
  managing	
  people,	
  processes	
     archiving	
  all	
  social	
  data	
  in	
  one	
  place	
  as	
  well	
  as	
  
conversion	
  and	
  other	
  key	
  
                                                and	
  ac?vity	
  across	
  brands,	
  campaigns,	
         connec?ons	
  to	
  other	
  enterprise	
  systems,	
  data	
  
social	
  metrics	
  	
  
                                                accounts	
  and	
  teams	
  	
                              and	
  processes	
  	
  
Restaurant Revenue Tools
Take the Integral View of Revenue.
                                                        Must	
  Know	
  /	
  
                                                        Establish:	
  

                    PAID	
                  OWNED	
     • 	
  	
  Website	
  
                                                        Objec3ves	
  
                                                        • 	
  Conversion	
  Goals	
  
                                                        • 	
  ABach	
  a	
  $	
  
                                                        Es3mate	
  to	
  goal	
  if	
  
                                                        there	
  is	
  no	
  	
  
ROI	
  	
                                               e-­‐commerce.	
  	
  
                               EARNED	
  
Business Management Tools.


  $               $$$
Now
 With
 Social
 Media
Tracking!	
  
Agenda
• 	
  4	
  Tips	
  to	
  Avoid	
  the	
  Barely-­‐Used	
  Shiny	
  Tool	
  Syndrome	
  

                         (LET’S	
  START	
  A	
  RESTURANT!)	
  
                      • 	
  Tools	
  for	
  Planning	
  Your	
  Menu	
  
                • 	
  Tools	
  for	
  Finding	
  the	
  Best	
  Cri?cs	
  
                 • 	
  Tools	
  for	
  Managing	
  your	
  Orders	
  
               • 	
  Tools	
  for	
  Managing	
  your	
  Business	
  
                                            • 	
  Desert!	
  
Agenda
• 	
  4	
  Tips	
  to	
  Avoid	
  the	
  Barely-­‐Used	
  Shiny	
  Tool	
  Syndrome	
  

                         (LET’S	
  START	
  A	
  RESTURANT!)	
  
                      • 	
  Tools	
  for	
  Planning	
  Your	
  Menu	
  
                • 	
  Tools	
  for	
  Finding	
  the	
  Best	
  Cri?cs	
  
                 • 	
  Tools	
  for	
  Managing	
  your	
  Orders	
  
               • 	
  Tools	
  for	
  Managing	
  your	
  Business	
  
                                            • 	
  Desert!	
  
3 QUICK DESERTS
Facebook Skepticism?
Facebook Skepticism?
Facebook Skepticism?



Earned Vs Paid Media.
Facebook Skepticism?



Data is the Key to Making “Earned Media” work in Social Media.
Desert #1
Desert #2
Desert #3
WHAT TO PACK IN YOUR SM PANTRY:
     AN INVENTORY OF SOCIAL MEDIA TOOLS
Thank You!
        Brad	
  B	
  McCormick	
  
           @darbtx	
  




INQUIRIES@10LouderStrategies.com	
  

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Social Media Tools for Your Resturant Pantry, May 2012

  • 1. WHAT TO PACK IN YOUR SM PANTRY: AN INVENTORY OF SOCIAL MEDIA TOOLS
  • 3. Agencies Are Like Restaurants. =
  • 5. The Power of Presentation. =
  • 12. (LOTS OF SHINY TOOLS.)
  • 13. Agenda •   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome   (LET’S  START  A  RESTURANT!)   •   Tools  for  Planning  Your  menu   •   Tools  for  Finding  the  Best  Cri?cs   •   Tools  for  Managing  your  Orders   •   Tools  for  Managing  your  Business   •   Desert!  
  • 14. Agenda •   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome   (LET’S  START  A  RESTURANT!)   •   Tools  for  Planning  Your  Menu   •   Tools  for  Finding  the  Best  Cri?cs   •   Tools  for  Managing  your  Orders   •   Tools  for  Managing  your  Business   •   Desert!  
  • 15. 4 Tips to Avoid Barley-Used Shiny Tool Syndrome
  • 16. Tool Tip #1: Make Sure It’s a Tool You Really Need.
  • 17. Tip #2: Select the Right Tool For The Job
  • 18. Tip #3 - Training & Practice Are Essential.
  • 19. Tip #4: Not All Tools Are Created Equal. $ $$ $$$
  • 20. Agenda •   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome   (LET’S  START  A  RESTURANT!)   •   Tools  for  Planning  Your  Menu   •   Tools  for  Finding  the  Best  Cri?cs   •   Tools  for  Managing  your  Orders   •   Tools  for  Managing  your  Business   •   Desert!  
  • 21. Agenda •   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome   (LET’S  START  A  RESTURANT!)   •   Tools  for  Planning  Your  Menu   •   Tools  for  Finding  the  Best  Cri?cs   •   Tools  for  Managing  your  Orders   •   Tools  for  Managing  your  Business   •   Desert!  
  • 22. Lets Start a Restaurant!
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  • 45. Engagement Workflow Analytics Security Support
  • 46.
  • 47.                                        Engagement  PlaKorm   A  unified  pla7orm  to  monitor,  manage  and  measure  your  social  media  iniAaAves   Awareness   listening,  aggrega?ng  and   priori?zing  signals  across  all   social  channels     Engagement   publishing,  interac?on  and   ac?va?on  on  all  channels   from  a  single,  central   loca?on     Measurement   tracking,  analysis  and   repor?ng  of  reach,   Coordina3on   Integra3on   engagement,  ac?vity,   organizing  and  managing  people,  processes   archiving  all  social  data  in  one  place  as  well  as   conversion  and  other  key   and  ac?vity  across  brands,  campaigns,   connec?ons  to  other  enterprise  systems,  data   social  metrics     accounts  and  teams     and  processes    
  • 49. Take the Integral View of Revenue. Must  Know  /   Establish:   PAID   OWNED   •     Website   Objec3ves   •   Conversion  Goals   •   ABach  a  $   Es3mate  to  goal  if   there  is  no     ROI     e-­‐commerce.     EARNED  
  • 51.
  • 52. Now With Social Media Tracking!  
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  • 55. Agenda •   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome   (LET’S  START  A  RESTURANT!)   •   Tools  for  Planning  Your  Menu   •   Tools  for  Finding  the  Best  Cri?cs   •   Tools  for  Managing  your  Orders   •   Tools  for  Managing  your  Business   •   Desert!  
  • 56. Agenda •   4  Tips  to  Avoid  the  Barely-­‐Used  Shiny  Tool  Syndrome   (LET’S  START  A  RESTURANT!)   •   Tools  for  Planning  Your  Menu   •   Tools  for  Finding  the  Best  Cri?cs   •   Tools  for  Managing  your  Orders   •   Tools  for  Managing  your  Business   •   Desert!  
  • 61. Facebook Skepticism? Data is the Key to Making “Earned Media” work in Social Media.
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  • 71. WHAT TO PACK IN YOUR SM PANTRY: AN INVENTORY OF SOCIAL MEDIA TOOLS
  • 72.
  • 73. Thank You! Brad  B  McCormick   @darbtx   INQUIRIES@10LouderStrategies.com