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01
WORLD IA DAY 2016
01
WORLD IA DAY 2016
CHRISTINA
WODTKE
@cwodtke
MODELING
COMPLEXITY
CHRISTINA WODTKE @CWODTKE
MAKE THE COMPLEX CLEAR
THE HOT STUDIO MOTTO
CHRISTINA WODTKE @CWODTKE
EXPLORE DAVE GRAY'S 15149
PHOTOS ON FLICKR!
CHRISTINA WODTKE @CWODTKE
46,604 PHOTOS
JOINED 2004
CHRISTINA WODTKE @CWODTKE
RESPOND TO YOUR 94 FRIEND
REQUESTS
CHRISTINA WODTKE @CWODTKE
140 RECEIVED INVITATIONS
2,805 - YOUR CONNECTIONS
CHRISTINA WODTKE @CWODTKE
A SECOND INFORMATION
TSUNAMI!
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKEDAN ROAM
CHRISTINA WODTKE @CWODTKE
MODEL EVERYTHING!
Five SIX models for making sense
CHRISTINA WODTKE @CWODTKE
SCOTT
BERNATINO
01
CHRISTINA WODTKE @CWODTKRE
MAPS,
MODELS,
CANVASES
CHRISTINA WODTKE @CWODTKE
“VISUAL MODELS ARE ALL
ABOUT MEANING THROUGH
SPATIAL ARRANGEMENT”
- STEPHEN P ANDERSON
01
CHRISTINA WODTKE
DAVE GRAY
ILLUSTRATION MODEL
01
CHRISTINA WODTKE
RICHARD SAUL WURMAN
MAP MODEL
CHRISTINA WODTKE @CWODTKE
MIND MAPS
Gather your Thoughts
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKE
I FEEL LIKE DRAWING SLOWS ME
DOWN TO GIVE ME THINKING TIME.
-ANDREW REID
CHRISTINA WODTKE @CWODTKE
ANDREW REID,
GAME DESIGNER
MIND MAPS FOR
GAME DESIGN
01
CHRISTINA WODTKE
HEADER OF
THIS PAGE
From Rolf Faste’s MindMapping article
The basic principles of mind mapping are:
1 Create a Center Statement.
2 Develop ideas radially outward.
3 Capture ideas quickly.
4 Use lines to show connections.
5 Create train-of-thought structures.
6 Follow an idea as far as it will go.
7 Work from the known to the unknown.
8 Return to the center when ideas are exhausted.
9 Increase density to create richness.
10 Avoid being judgmental.
11 Have fun with the form.
CHRISTINA WODTKE @CWODTKE
FROM
MINDTOOLS.COM
CHRISTINA WODTKE @CWODTKE
CONCEPT MAPS
Clarify Your Understanding
CHRISTINA WODTKE @CWODTKE
DUBBERLY DESIGN OFFICE
CHRISTINA WODTKE @CWODTKE
HTTP://ARCHITECTURE.31BIO.ORG/INFORMATION-ARCHITECTURE-CONCEPT-
MODEL/
01
CHRISTINA WODTKE
HEADER OF
THIS PAGE
From Hugh Dubberly’s Creating Concept Maps
• List terms
• Edit the list
• Define the remaining terms
• Create a matrix showing the relations of terms
• Rank the terms
• Decide on main branches or write framing
sentences
• Fill in the rest of the structure
• Revise
• Apply typography to reinforce structure
• ReviseDIAGRAM BY DAN BROWN
CHRISTINA WODTKE @CWODTKE
SYSTEM MAPS
Map the System
CHRISTINA WODTKE @CWODTKE
MICROWAVE SYSTEM MODEL
HTTP://SCE.UHCL.EDU/WHITETA/SDP/CREATESYSTEMMODEL.HTML
CHRISTINA WODTKE @CWODTKE
BBC WEATHER
SITEMAP HTTP://WWW.BBC.CO.UK/BLOGS/BBCINTERNET/2011
/11/BBC_WEATHER_DESIGN_REFRESH.HTML
CHRISTINA WODTKE @CWODTKE FROM STONE LIBRANDE’S ONE PAGE DESIGNS
01
CHRISTINA WODTKE
HOW TO:
INVENTORY SYSTEM
CATEGORIZE OBJECTS & RELATIONSHIPS
CREATE A VISUAL VOCABULARY (OR ADOPT ONE)
CREATE MULTIPLE SKETCHES TO EXPLORE BEST
COMMUNICATION APPROACH
TEST APPROACH
System Maps
CHRISTINA WODTKE @CWODTKE
MENTAL MODELS
Understand the Customer’s
Point of View
01
CHRISTINA WODTKE
CENTER FOR RESEARCH ON ENVIRONMENTAL
DECISIONS
HTTP://GUIDE.CRED.COLUMBIA.EDU/GUIDE/SEC1.HT
ML
A mental model represents a
person’s thought process for how
something works (i.e., A person’s
understanding of the surrounding
world). Mental models, which are
based on often-incomplete facts,
past experiences, and even intuitive
perceptions, help shape actions and
behavior, influence what people pay
attention to in complicated
situations, and define how people
approach and solve problems.
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKE
Mental Model,
organized by task
Company OR
Competitor Offerings
CHRISTINA WODTKE @CWODTKE
Cat Mental Model,
organized by task
CHRISTINA WODTKE @CWODTKE
CONCEPT MODELS
Visual Explanations
01
CHRISTINA WODTKE
SUNNI BROWN
DOODLE
REVOLUTION
CHRISTINA WODTKE @CWODTKE
ELEMENTS & RELATIONSHIPS
(Systems, a la Brown)
CHRISTINA WODTKE @CWODTKEDAVE GREY
CHRISTINA WODTKE @CWODTKE
CHRIS CRAWFORD EXPLAINS DIFFERENT KINDS OF PLAY
HTTP://WWW.SCOTTKIM.COM.PREVIEWC40.CARRIERZONE.COM/THINKINGGAMES/WHATISAPUZZLE/INDEX.HTML
HTTP://WWW.ERASMATAZZ.COM/LIBRARY/THE-JOURNAL-OF-COMPUTER/JCGD-VOLUME-4/MY-DEFINITION-OF-GAME.HTML
CHRISTINA WODTKE @CWODTKEDON NORMAN, DRAWN BY ME.
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKEDAN ROAM
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKEINNOENERGY OFFERING ELEMENTS
CHRISTINA WODTKE @CWODTKE
DRAWN BY ME, @CWODTKE
CHRISTINA WODTKE @CWODTKE
PROCESSES
CHRISTINA WODTKE @CWODTKE
TODAY TEAM EXPLAINS THEIR OFFERING
CHRISTINA WODTKE @CWODTKE
BARTNET DOESN’T EXPLAIN THEIR OFFERING- ALWAYS TEST CONCEPT MODELS
CHRISTINA WODTKE @CWODTKEINNOENERGY PROCESS
01
CHRISTINA WODTKE
EAMES EXPLAIN DESIGN
“What the [design]
diagram shows is the
overlap of concerns
among three different
entities. The first
represents the area of
interest to the
designer. The second
represents the areas
of interest to the
client. The third is
the area of interest to
society as a whole.
Charles and Ray’s
point is that it is in
the area where all
three overlap that the
designer can work
with enthusiasm and
conviction . . .
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKEANDREW REID
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKE
HOW TO POACH AN
EGG, BY @CWODTKE
CHRISTINA WODTKE @CWODTKE
COMPARISONS
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKE
DIFFERENT
SERVICES SUCK IN
THEIR OWN SPECIAL
WAY.
HTTPS://MEDIUM.COM/@
CWODTKE/A-THEORY-OF-
FORM-FOR-DIGITAL-
PRODUCTS-
F5F605ADAE84#.51IE4D1V
Q
CHRISTINA WODTKE @CWODTKE
UNCOVERING THE SECRETS OF MAMMOTH ISLAND
CHRISTINA WODTKE @CWODTKE
UNDERSTANDING
COMICS
SCOTT MCCLOUD
01
CHRISTINA WODTKE
2x2’s are ALL about
comparisons!
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKE
DRAWING IDEAS
CHRISTINA WODTKE @CWODTKE
CONCEPT MODELS
FOR WORK
01
CHRISTINA WODTKE
FOR THINKING
Kitten Farming concept by Daniel
Cook, CCO of Spryfox
CHRISTINA WODTKE @CWODTKE
ROBIN HUNICKE
01
CHRISTINA WODTKE
FOR
COMMUNICATING
Conceptual Blueprint by
Andrew Hinton of The
Understanding Group
CHRISTINA WODTKE @CWODTKE
STONE
LIBRANDE
CHRISTINA WODTKE @CWODTKE
STONE
LIBRANDE
CHRISTINA WODTKE @CWODTKE
HOW FANCY SHOULD THEY BE?
CHRISTINA WODTKE @CWODTKESTEPHEN P ANDERSON
CHRISTINA WODTKE @CWODTKE BILL VERPLANK
01
CHRISTINA WODTKE
A simple model you
can draw on a
whiteboard becomes
a meme.
Is this why Lean
Startup is huge?
01
CHRISTINA WODTKE
Determine the GOAL: how will the model be used, by whom?
What is the job of the model? To change minds, explain a
concept, simplify complexity?
INVENTORY THE CONCEPTS: brainstorm many parts of
your concept. Keep adding more in the margins as you go.
INSPECT THE CONCEPTS: are there many concepts hiding
in one? Do you really understand each idea?
Determine the RELATIONSHIPS: how do the concepts
interact?
 Decision point: do i understand the ideas and what i’m
trying to communicate?
Test: ask yourself if the model “feels” right.
If yes, then continue.
ITERATE with words and pictures: talk to yourself and draw
it out!
EVALUATE with yourself/the client: keep making sure the
drawings match the ideas you wish to communicate. Don’t
punk out early! Rest if you need to!
 Decision point: does my audience understand the ideas
and what i’m trying to communicate?
Test: can my audience answer key questions with the model?
If yes, then continue.
REFINE: use color, type, line weight, and labels to make sure
you are communicating clearly.
01
CHRISTINA WODTKE
ELEMENTS OF A
MODEL
By Stephen P Anderson
01
CHRISTINA WODTKE
ELEMENTS OF A
MODEL
By Stephen P Anderson
CHRISTINA WODTKE @CWODTKE
WHO IS BOUBA AND WHO IS KIKA?
HTTPS://EN.WIKIPEDIA.ORG/WIKI/BOUBA/KIKI_EFFECT
CHRISTINA WODTKE @CWODTKE
PAST AND FUTURE?
TVERSKY, B VISUALIZING THOUGHT HTTPS://MECHANISM.UCSD.EDU/TEACHING/F12/CS200/READINGS/TVERSKY.VISUALIZINGTHOUGHT.2010.PDF
CHRISTINA WODTKE @CWODTKE
FLOW VENTURES: COMPETITIVE ANALYSIS FOR STARTUPS: THE GOAL
CHRISTINA WODTKE @CWODTKE
Metaphor
“LOOKING UP” “LOOKING FORWARD TO”
“FEELING DOWN” “DOWN IN THE DUMPS”
“MALADROIT” “SINISTER”
“ON THE ROAD TO PEACE” “DOORWAY TO SUCCESS”
“LIFE IN THE FAST LANE” “TAKE IT TO THE NEXT
LEVEL” LEVEL UP”
CHRISTINA WODTKE @CWODTKE
01
CHRISTINA WODTKEDAVE GRAY
WHAT SHOULD I
DRAW?
Consider the elements
01
CHRISTINA WODTKEDAVE GRAY | HTTP://WWW.XPLANER.COM/VISUAL-THINKING-SCHOOL/
WHAT SHOULD I
DRAW?
Consider the purpose
CHRISTINA WODTKE @CWODTKE
PARTICIPATORY
CONCEPT MAPS?!?
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKE
CHRISTINA WODTKE @CWODTKEDAVE GRAY
CHRISTINA WODTKE @CWODTKE
01
CHRISTINA WODTKE
MIND MAPS, to gather your
thoughts
CONCEPT MAPS, to organize
your understanding
SYSTEM MAPS, to map the
system (a tautology, but an
accurate one)
MENTAL MODELS, to
understand and communicate
your user’s understanding
CONCEPT MODELS, to
message a way to think about
a complex system
CHRISTINA WODTKE @CWODTKE
And Canvases!
01
CHRISTINA WODTKE
Thank you.
QUESTIONS?
MORE: FIVE MODELS FOR MAKING
SENSE OF COMPLEX SYSTEMS
A VISUAL VOCABULARY FOR
CONCEPT MODELS
ALPHABETS AND IDEOGRAPHS
CHRISTINA WODTKE
@CWODTKE
CWODTKE.COM

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