Paul Hopkins

Warsaw, Masovian District, Poland, London Poland

Group Marketing Director Jatomi Fitness Group

Technology / Software / Internet

A Customer Experience professional currently working for Thomas Cook; one of the worlds largest travel companies within the online travel agency business. Providing an holistic insight into the customer experience to ensure that customers have an excellent and consistent experience when booking with ThomasCook.com to drive long term customer loyalty and advocacy. Having many years experience within the customer service arena has allowed me to have an in-depth insight to what drives customer behaviour; this could include; process improvement / root cause analysis (RCA) and employee engagement.