Each ERP and CRM software implementation project must adapt to differences such as the following: • Customers • Internal teams • Stakeholders • Goals • Constraints • Business processes and requirements • Infrastructure In this diverse context, several different challenges may arise: • Poorly managed perceptions and expectations. • Uninvolved customers. • Unclear roles and accountabilities. • Scope creep. • Unrealistic deadlines and insufficient budgets. • Communication failures. • Underestimated complexity and dependencies. • Unsuccessful risk responses. • Poorly defined objectives and returns Microsoft Dynamics NAV