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Human Computer
Interaction for
Enterprise Application
WHY ?!
Care about HCI
Human Machine Interface for Enterprise Applications
Human Machine Interface for Enterprise Applications
“We are stuck with technology when what we really want is
just stuff that works.
--Douglas Adams
IMPORTANCE OF HCI
Efficient, effective, and natural forms of HCI
can reduce digital divide
The design of HCI
Keep it simple !
HISTORY AND FUTURE OF HCI
Gen 0
Job cards and card
punching
Gen 2
Pointers,
touch and GUI
Gen 1
Keyboard
Alphanumeric
display
Gen 3
Ubiquitous
and natural
user
interfaces
(NUIs)
My mental model must
match computer model
DESIGN PRINCIPLES FOR HCI
● Three important USE words for your design
● Useful
○ Functional, it works
● Usable
○ Easy to do things, does right things, enjoyable user
experience
● Used
○ Attractive, available and acceptable
HCI for Enterprise
Application
NEW AGE ENTERPRISE NEEDS
What is your imagination of new age enterprise ?
● The needs of new age enterprise information
○ Ubiquitous access to information
● More skilled workforce
○ Workforce will be experts in a domain
● Highly competitive and demanding market
○ Must solve customer problems and quickly
TYPES OF ENTERPRISE APPLICATIONS
IT Applications
ER, BI, Supply chain, CRM etc
Non IT Applications
Engineering, Manufacturing,
Production, BMS etc
TAKE A RELOOK AT ENTERPRISE APPLICATIONS
THE NEEDS ARE DIFFERENT
“I want the
information I am
looking for”
“I want to talk my
machines, and
work together”
WHAT MUST BE ENTERPRISE HCI
● A pervasive & cognitive assisted, context aware and
conversational Human Computer Interaction
● Must be embedded into the application, not retro-fit
● Must understand what I am looking for, pervasive search
○ Remember the mental model
● Must be context aware
○ Do not expect workforce to do conventional menu browsing
● Conversational
○ Not just an audio, an assistance to talk to
CONTEXT AWARE AND CONVERSATIONAL
● Context aware
○ With so much of information, linear menu browsing doesn’t
work
○ Number of actions (clicks) needed to perform certain task
must be minimized
○ Browsing the applications must have minimal cognitive load
○ My mental model has the context, computer interface must
support
CONTEXT AWARE AND CONVERSATIONAL
● Conversational
○ Do not expect users to remember the choice OR menu
○ Doesn’t always mean audio
○ We have come a long way from FORmulaTRANslation
○ Human’s from different skill set must to use computer
○ A training to use an assistant !! no way
■ Assistant must adopt to me !
THANKS!
Any questions?
You can find me at
chetansk@aikaan.io / twitter @chetansk
www.aikaan.io
Disclaimer: Acknowledge all owners of the images and video used in this presentation, used for
knowledge sharing purpose, no commercial usage intended

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Human Machine Interface for Enterprise Applications

  • 5. “We are stuck with technology when what we really want is just stuff that works. --Douglas Adams
  • 6. IMPORTANCE OF HCI Efficient, effective, and natural forms of HCI can reduce digital divide
  • 7. The design of HCI Keep it simple !
  • 8. HISTORY AND FUTURE OF HCI Gen 0 Job cards and card punching Gen 2 Pointers, touch and GUI Gen 1 Keyboard Alphanumeric display Gen 3 Ubiquitous and natural user interfaces (NUIs)
  • 9. My mental model must match computer model
  • 10. DESIGN PRINCIPLES FOR HCI ● Three important USE words for your design ● Useful ○ Functional, it works ● Usable ○ Easy to do things, does right things, enjoyable user experience ● Used ○ Attractive, available and acceptable
  • 12. NEW AGE ENTERPRISE NEEDS What is your imagination of new age enterprise ? ● The needs of new age enterprise information ○ Ubiquitous access to information ● More skilled workforce ○ Workforce will be experts in a domain ● Highly competitive and demanding market ○ Must solve customer problems and quickly
  • 13. TYPES OF ENTERPRISE APPLICATIONS IT Applications ER, BI, Supply chain, CRM etc Non IT Applications Engineering, Manufacturing, Production, BMS etc
  • 14. TAKE A RELOOK AT ENTERPRISE APPLICATIONS
  • 15. THE NEEDS ARE DIFFERENT “I want the information I am looking for” “I want to talk my machines, and work together”
  • 16. WHAT MUST BE ENTERPRISE HCI ● A pervasive & cognitive assisted, context aware and conversational Human Computer Interaction ● Must be embedded into the application, not retro-fit ● Must understand what I am looking for, pervasive search ○ Remember the mental model ● Must be context aware ○ Do not expect workforce to do conventional menu browsing ● Conversational ○ Not just an audio, an assistance to talk to
  • 17. CONTEXT AWARE AND CONVERSATIONAL ● Context aware ○ With so much of information, linear menu browsing doesn’t work ○ Number of actions (clicks) needed to perform certain task must be minimized ○ Browsing the applications must have minimal cognitive load ○ My mental model has the context, computer interface must support
  • 18. CONTEXT AWARE AND CONVERSATIONAL ● Conversational ○ Do not expect users to remember the choice OR menu ○ Doesn’t always mean audio ○ We have come a long way from FORmulaTRANslation ○ Human’s from different skill set must to use computer ○ A training to use an assistant !! no way ■ Assistant must adopt to me !
  • 19. THANKS! Any questions? You can find me at chetansk@aikaan.io / twitter @chetansk www.aikaan.io Disclaimer: Acknowledge all owners of the images and video used in this presentation, used for knowledge sharing purpose, no commercial usage intended