The 44th President of the United States (and some special guests) give a brief introduction to contextual inquiry, a useful tool in understanding user behaviour.

1. Barack Obama* Knows
Contextual Inquiry
Yes We Can Improve Patron Experience!
* and special guests
Cecily Walker
Web Services Librarian
Vancouver Public Library

2. What is Contextual
Inquiry?

3. Contextual
inquiry helps
you
understand
how people
really work.

4. You learn how environments influence the way
people use your services.

5. Contextual inquiry can reveal how physical
limitations may inhibit user satisfaction.

6. How to begin

7. 1. Define the problem

8. 2. Figure out who to
interview

9. 3. Recruit and schedule
participants

10. During the interview...

11. 4. Know when to listen...

12. ... and when to ask questions

13. 5. Take notes.

14. 6. Reward the participant for
their time.

15. The data you gather
will help you better
understand the
problems your users
face ...

16. ... and how to solve them.

17. Together

18. You can build a patron
experience

19. That everyone will enjoy.

20. Yes We Can.

21. Photos from
The Official White
House Photostream

22. and the
BarackObama.com
photostream

23. for copyright information,
see
http://www.usa.gov/copyright.shtml

24. Thank you.