4. Catherine Courage
Twitter: @ccourage
Author of “Understanding
Your Users”
Built the Citrix Customer
Experience team from 1
to 300+ in 6 years
SVP, Customer Experience, Citrix
Enterprise UX focus for
15+ years
18. Innovation in the Wild
Doug Dietz
Innovation Architect, GE
Claudia Kotchka
Innovation & Strategy Consultant
Tom Kelley
General Manager of IDEO
Speaker Series
73. “I’m very excited about the right direction Citrix is taking in
making it easier to install, configure, and manage.”
“XD 7 has addressed complexity, number of management
points, and simplified the deployment. I am a Citrix weenie—
genuine love for your technology.”
“Citrix’s goals have been aligned with what we do as a company.
Our employees and builders work that way. Any device, any
time, anywhere—is key.”
Admins
74. “My boss is happy that I work more and
get more work done. My wife would rather have me home
and working rather than working late at the office.”
“When my twins were born, I worked in
the hospital ICU for 3 weeks off of my iPad through Citrix.
My company allowed me to do it.”
“It would be a different world without Citrix.
I love my work because of Citrix.”
End Users
82. Santa Clara | San Francisco | Riverside | Santa Barbara | Seattle | Ft Lauderdale | Cambridge/Karlsruhe | Hamburg | Bangalore |
Denver | New York | San Diego | Raleigh
2009
2010
2011
2012
2013
2014
2015
Experience Team
100
200
300
83. Everyone thinks of changing
the world, but no one thinks of
changing himself.
Leo Tolstoy
“”
100. TEDxKyoto: Igniting Creativity to Transform Corporate Culture
https://www.youtube.com/watch?v=01Y7qlPFpqw
Understanding your Users, 2nd Edition
Discount code COMP315 30% Off http://store.elsevier.com/
Applying Design Thinking Across the Business
http://www.mckinsey.com/insights/business_technology/an_interview_with_citrixs_catherine_courage
Lessons in Customer Experience Leadership
http://interactions.acm.org/archive/view/january-february-2015/lessons-in-customer-experience-leadership
From 0 to 365: My First Year as a Design Executive
http://uxpajournal.org/from-0-to-365-my-first-year-as-a-design-executive/
Design Studio
http://blogs.hbr.org/2011/11/inventing-the-collaborative-workspace/
Resources: