See What I Mean: The Language of the Body
As designers, we are lucky enough to get to interact with many different types of people during the course of our work. We observe people using technology and proposed design solutions. While working on our projects, we collaborate directly with our team, clients, and stakeholders to bring a solution to life. All of this interaction exposes us to lots of body language. The language of the body offers up many hints and insights into what people are thinking and feeling. It's been said that our bodies tell us what is really on our minds, and it’s important to know not only what others might be telling you but what you could be telling them. It's important for designers to have a fundamental understanding of body language and what are key signs to look for when interacting with users or project teams. There are key patterns that, when observed correctly, can tell you if someone is supportive of your idea, hiding their true feelings, or simply sitting back and daydreaming the meeting away.
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See What I Mean: The Language of the Body
- 1. See What I Mean The Language of the Body Brad Nunnally UX Solution Architect | Perficient XD @bnunnally SxSW 2015
- 4. @bnunnally SxSW 2015 Glimpse The Soul
- 5. @bnunnally SxSW 2015 State of Mind
- 6. @bnunnally SxSW 2015 Albert Mehrabian found that the total impact of a message is about 7 percent verbal (words only) and 38 percent vocal (including tone, inflection, and other sounds) and 55 percent nonverbal.
- 7. @bnunnally SxSW 2015 A Reflection of Self
- 9. @bnunnally SxSW 2015 Decisions SCIENCE shows that a decision is made up to 7 seconds before the decision has been verbally communicated.
- 11. @bnunnally SxSW 2015 Why Should Designers Care?
- 13. @bnunnally SxSW 2015 Seeing Signals ‣ Allows you to ask smarter questions ‣ Aware of sensitive topics ‣ Predicting when you might risk breaking trust
- 20. @bnunnally SxSW 2015 What are the signs?
- 22. @bnunnally SxSW 2015 Trust & Acceptance ‣ Acceptance of an idea or person ‣ Signal of openness and trustworthiness ‣ Offering up something
- 23. @bnunnally SxSW 2015 Presenting Core ‣ Feeling Safe & Secure ‣ Making presences feel known ‣ Showing excitement
- 24. @bnunnally SxSW 2015 Confidence ‣ Confidence in oneself ‣ Standing one’s ground ‣ Increasing Personal Space
- 26. @bnunnally SxSW 2015 Aggressiveness ‣ Seeking Dominance or Control ‣ Seeking Resolution ‣ Uncomfortable
- 27. @bnunnally SxSW 2015 Defensive ‣ Attempting to reassure oneself ‣ Protecting their “core” ‣ Feels threatened ‣ Disagreeable ‣ Tense and closed off ‣ Feeling anxious or rejected
- 28. @bnunnally SxSW 2015 Desire for Privacy ‣ Get distance from others ‣ Showing a sense of insecurity ‣ Close minded
- 31. @bnunnally SxSW 2015 Eyes ‣ Pupils signal honesty or deceit ‣ Direction indicates if they are using memory or imagination ‣ Corners show authenticity ‣ Blinking shows level of comfort
- 32. @bnunnally SxSW 2015 Nose ‣ Flaring shows discomfort or displeasure ‣ Coloring indicates emotional state ‣ Pinching or rubbing are signs of doubt ‣ Or needing to sneeze ‣ Wrinkling conveys a sense of distaste
- 33. @bnunnally SxSW 2015 Mouth ‣ Pursed lips signal displeasure or frustration ‣ Biting lips or cheeks is a sign of anxious feelings ‣ Twitching indicates cynicism or disbelief ‣ Smile, mixed bag of meanings ‣ Full, Half, Smirk, etc
- 35. @bnunnally SxSW 2015 Cowboy ‣ Sizing up another person ‣ Generally an aggressive stance ‣ Looking to establish their presence
- 36. @bnunnally SxSW 2015 Hands & Head ‣ Ready to “take the floor” ‣ Disengaged from current conversation ‣ Broadcasting a sense of confidence
- 37. @bnunnally SxSW 2015 Edge of Seat ‣ Passionate or excited about what’s going on ‣ Ready to take action
- 45. @bnunnally SxSW 2015 Charades!! ‣ 1 Host ‣ 4 “Guests” ‣ Host needs to guess each Guest’s general demeanor ‣ Guests can only communicate non-verbally
- 47. @bnunnally SxSW 2015 Charades!! ‣ 1 Host ‣ 4 “Guests” ‣ Host needs to guess each Guests general demeanor ‣ Guests can only communicate non-verbally
- 49. @bnunnally SxSW 2015 Take Aways ‣ Reading body language is a good soft skill for designers and researchers ‣ Context MATTERS! Sometimes someone might just be a little cold ‣ Don’t focus on a single signal, but focus on all of them
- 50. @bnunnally SxSW 2015 How Do You Practice Reading?
- 58. Thank You! Brad Nunnally UX Solution Architect Perficient XD Email - brad.nunnally@perficient.com Twitter - @bnunnally Site - www.onestraythought.com Designing The Conversation Techniques for Successful Facilitation Find it on Amazon