Workforce diversity refers to differences among employees in terms of attributes like age, culture, background, physical ability, disability, race, region, and sex. Managing diversity effectively means eliminating differences in a multicultural workforce to increase productivity for both the organization and individuals. Some benefits of managing diversity include increased creativity, problem-solving, productivity, and market share.

1. WORKFORCEWORKFORCE
DIVERSITYDIVERSITY

2. ASSIGNMENT NO 1
PRINCIPLE OF MANAGEMENT
SUBMITTED TO:- Sir, Faraz
TOPIC:- Workforce Diversity
SUBMITTED BY:- Usman Fahad
PROGRAM:- BBS
SEMESTER:- 1ST
SUBMISSION DATE:- 26/03/2014

3. Summary:Summary:
• Similarities and difference among theSimilarities and difference among the
employees in the term of age, culture andemployees in the term of age, culture and
background, physical ability and disability,background, physical ability and disability,
race, region and sex"race, region and sex"
These two lines clearly explain theThese two lines clearly explain the
workforce diversityworkforce diversity

4. Introduction:Introduction:
Workforce diversity mean that the organization areWorkforce diversity mean that the organization are
becoming more heterogeneous mix of the people inbecoming more heterogeneous mix of the people in
the term of gender, age, ethnicity and the sexualthe term of gender, age, ethnicity and the sexual
orientation.orientation.
One of the major challenges facing manager in 21stOne of the major challenges facing manager in 21st
century will be coordinating work efforts of diversecentury will be coordinating work efforts of diverse
organizational member in accomplishing organizationorganizational member in accomplishing organization
goal.goal.

5. • Workforce diversity has increased in theWorkforce diversity has increased in the
recent years and it has both the positiverecent years and it has both the positive
and as well as the negative effect on theand as well as the negative effect on the
organization. It effect the organization as aorganization. It effect the organization as a
social responsibility because in thesocial responsibility because in the
famous organization there is a quota forfamous organization there is a quota for
workforce diversity.workforce diversity.

6. Secondly workforce diversity increase the skill availableSecondly workforce diversity increase the skill available
in the company.in the company.
People from the different culture can bring a newPeople from the different culture can bring a new
innovation in the culture of organization.innovation in the culture of organization.
On the other handOn the other hand
workforce diversity may also enhance the culturalworkforce diversity may also enhance the cultural
conflicts for example language differences, religiousconflicts for example language differences, religious
belief and other discrimination.belief and other discrimination.

7. Managing Diversity:Managing Diversity:
 A management systemA management system
which eliminate thewhich eliminate the
difference found indifference found in
multicultural workforcemulticultural workforce
in a manner which resultin a manner which result
the higher level ofthe higher level of
productivity for the both theproductivity for the both the
organization an individuals.organization an individuals.
In the simple wordsIn the simple words
managing diversity meanmanaging diversity mean
managing people in themanaging people in the
best interest of employeesbest interest of employees
and the employers.and the employers.

8. Two Major Form Of Diversity:Two Major Form Of Diversity:

9. Form Of Diversity:Form Of Diversity:
• 1) Surface-level1) Surface-level
diversitydiversity
• Human differences thatHuman differences that
are easily visible to us,are easily visible to us,
such as differences insuch as differences in
ethnicity, race, age, sex,ethnicity, race, age, sex,
gender, and other socialgender, and other social
and observable features.and observable features.
• 2) Deep-level2) Deep-level
diversitydiversity
• Differences in values,Differences in values,
personality, and workpersonality, and work
preferences that becomepreferences that become
progressively moreprogressively more
important for determiningimportant for determining
similarity as people get tosimilarity as people get to
know one another betterknow one another better

10. TYPES OF WORKFORCETYPES OF WORKFORCE
DIVERSITY:DIVERSITY:
• Age (older workers and younger)Age (older workers and younger)
Gender (Male and female)Gender (Male and female)
Race and ethicnity.Race and ethicnity.
Ability and Disability.Ability and Disability.
Religion belief and religion practice.Religion belief and religion practice.
And other socioeconomic and backgroundAnd other socioeconomic and background
team member from different functionalteam member from different functional
areas.areas.

12. THE BENEFITS OFTHE BENEFITS OF
WORKFORCE DIVERSITYWORKFORCE DIVERSITY
MANAGEMENT:MANAGEMENT:
•
Increased Productivity: Diversity and Inclusion brings inIncreased Productivity: Diversity and Inclusion brings in
diverse different talents together working towards adiverse different talents together working towards a
common goal using different sets of skills that ignitescommon goal using different sets of skills that ignites
their loyalty and increases their retention and productivitytheir loyalty and increases their retention and productivity
• Increased creativity and Problem solving: With so manyIncreased creativity and Problem solving: With so many
different and diverse minds coming together many moredifferent and diverse minds coming together many more
solutions will arise as every individual brings in their waysolutions will arise as every individual brings in their way
of thinking, operating and solving problems and decisionof thinking, operating and solving problems and decision
makingmaking

13. • Attract and Retain talent that add a competitive edge toAttract and Retain talent that add a competitive edge to
any organization. Feeling included and appreciatedany organization. Feeling included and appreciated
increases loyalty and feeling of belonging. Languageincreases loyalty and feeling of belonging. Language
skills pool is increased and propels organization forwardskills pool is increased and propels organization forward
either to compete in the International global world or toeither to compete in the International global world or to
increase its diverse customer baseincrease its diverse customer base
• Applying the proper diversity& inclusion managementApplying the proper diversity& inclusion management
strategies does not only save money on litigationstrategies does not only save money on litigation
expenses generated by discrimination lawsuits but is theexpenses generated by discrimination lawsuits but is the
right thing to do for the business.right thing to do for the business.
• It increases market share and create a satisfied diverseIt increases market share and create a satisfied diverse
customer base by relating to people from differentcustomer base by relating to people from different
backgrounds. It does propel the United States and itsbackgrounds. It does propel the United States and its
status to claim its place and success in the globalstatus to claim its place and success in the global
business world of the 21st centurybusiness world of the 21st century

14. How To Manage A DiverseHow To Manage A Diverse
Workforce?Workforce?
• Diversity in the workplace means bringingDiversity in the workplace means bringing
together people of different ethnic backgrounds,together people of different ethnic backgrounds,
religions and age groups into a cohesive andreligions and age groups into a cohesive and
productive unit. Advances in communicationproductive unit. Advances in communication
technology, such as the Internet and cellulartechnology, such as the Internet and cellular
phones, have made the marketplace a morephones, have made the marketplace a more
global concept. In order to survive, a companyglobal concept. In order to survive, a company
needs to be able to manage and utilize itsneeds to be able to manage and utilize its
diverse workplace effectively. Managing diversitydiverse workplace effectively. Managing diversity
in the workplace should be a part of the culturein the workplace should be a part of the culture
of the entire organization.of the entire organization.

15. • Step 1Step 1
• Confirm that all of your personnel policies from hiring to promotions and raises areConfirm that all of your personnel policies from hiring to promotions and raises are
based on employee performance. Avoid allowing tenure, ethnic background or anybased on employee performance. Avoid allowing tenure, ethnic background or any
other kind of category into your human resources policies. Managing a diverseother kind of category into your human resources policies. Managing a diverse
workplace begins with strong policies of equality from the company. Once theseworkplace begins with strong policies of equality from the company. Once these
policies are in place, the company can begin implementing diversity measurespolicies are in place, the company can begin implementing diversity measures
throughout the entire organization.throughout the entire organization.
• Step 2Step 2
• Rate the qualifications of the candidate based on the quality of his experience, notRate the qualifications of the candidate based on the quality of his experience, not
age or any other category, when hiring. When you hire a diverse but qualifiedage or any other category, when hiring. When you hire a diverse but qualified
workforce, you are on the right track towards being able to manage the diversity inworkforce, you are on the right track towards being able to manage the diversity in
your company.your company.
• Step 3Step 3
• Encourage diversity when creating teams and special work groups within theEncourage diversity when creating teams and special work groups within the
company. If a manager creates a work group that does not utilize the skills of thecompany. If a manager creates a work group that does not utilize the skills of the
most qualified employees, then insist that the group be changed to include allmost qualified employees, then insist that the group be changed to include all
qualified staff members.qualified staff members.
• Step 4Step 4
• Treat complaints of favoritism or discrimination seriously. Encourage employees toTreat complaints of favoritism or discrimination seriously. Encourage employees to
report all instances of discriminatory behavior, and have a definitive process in placereport all instances of discriminatory behavior, and have a definitive process in place
for investigating and dealing with these issues.for investigating and dealing with these issues.

16. • Step 5Step 5
• Hold quarterly trainings for the entire staffHold quarterly trainings for the entire staff
on the benefits of diversity in theon the benefits of diversity in the
workplace. Encourage discussions atworkplace. Encourage discussions at
these meetings on how the company canthese meetings on how the company can
better manage workplace diversity.better manage workplace diversity.

17. Conclusion:Conclusion:
• A diverse workforce is a reflection of changingA diverse workforce is a reflection of changing
world and marketplace. Diverse work team bringworld and marketplace. Diverse work team bring
high value to organizations. Respectinghigh value to organizations. Respecting
individual differences will benefit the workplaceindividual differences will benefit the workplace
by creating a competitive edge and increasingby creating a competitive edge and increasing
work productivity. Diversity managementwork productivity. Diversity management
benefits associates by creating fair and safebenefits associates by creating fair and safe
environment where everyone has access toenvironment where everyone has access to
opportunities and challenges.opportunities and challenges.
ss

18. Reference:Reference:
• Human Resource Initiative Author SusanHuman Resource Initiative Author Susan
E.JacksonE.Jackson
• Management 7th Edition Author Robbins, MaryManagement 7th Edition Author Robbins, Mary
coultercoulter
• www.slideshare.comwww.slideshare.com
• www.business.blurtit.comwww.business.blurtit.com
• Sakran and fate (seniors students of bbs 3rd)Sakran and fate (seniors students of bbs 3rd)