Personal Information
Organización/Lugar de trabajo
Saudi Arabia Saudi Arabia
Ocupación
Technical Support Engineer
Sector
Telecom / Mobile
Sitio web
http://www.myson.com.pk
Acerca de
Technical Support/Help Desk
- Responsible for the allocation, attendance and quality of 24x7x365 monitoring (8 hours day time work and 16 hours on-call).
- Responsible for analyzing the faults and report them in proper escalation path.
- Monitoring and Diagnostic the alarms of Huawei 2G/3G Networks and troubleshooting them through LMT and M2000.
- Charging and Creation of Trouble Tickets using BMC Remedy User.
- Analyzing the alarms and clear the outages.
- Responsible for pending faults and tracking.
- Preparing Daily & Shift hand reports, Provisioning report, MNOC SMS, Long outages report.
- Fault Management technical support.
- Performance and Configuration Management technical su...
Presentaciones
(6)Documentos
(3)Personal Information
Organización/Lugar de trabajo
Saudi Arabia Saudi Arabia
Ocupación
Technical Support Engineer
Sector
Telecom / Mobile
Sitio web
http://www.myson.com.pk
Acerca de
Technical Support/Help Desk
- Responsible for the allocation, attendance and quality of 24x7x365 monitoring (8 hours day time work and 16 hours on-call).
- Responsible for analyzing the faults and report them in proper escalation path.
- Monitoring and Diagnostic the alarms of Huawei 2G/3G Networks and troubleshooting them through LMT and M2000.
- Charging and Creation of Trouble Tickets using BMC Remedy User.
- Analyzing the alarms and clear the outages.
- Responsible for pending faults and tracking.
- Preparing Daily & Shift hand reports, Provisioning report, MNOC SMS, Long outages report.
- Fault Management technical support.
- Performance and Configuration Management technical su...