10. .
.
Cause and Root cause of a Problem:
What
makes a
situation a
problem
Crisis
requires
urgent
attention
Symptom
tells us
about the
problem.
The
consequence
of a problem is
the unwanted
results if we do
nothing
Root cause is
the cause of
the cause
Permanent
preventive
solution puts
an end to a
root cause.
Cause is the
center of
the problem
11. What is Problem Definition tool:
Allow you to sort out the pieces of
a problem.
Example of Problem
definition
tool
12. 3 categories to organize a
problem:
problems from your
own company, directly
under your control
problems you can influence
problems you can’t do anything
about
13. Picture the
solution.
Ask if you
need
information
Ask if you
need
expertise.
Maybe make
a decision.
List your
options
Here is a process for
choosing the best solution to
a problem
Problem to project:
It is a major unpredictable event that ……threatens
to harm an operation, staff and customers of an organization…Can strike any time and during this situation it tends to be – Confusion, uncertainty and fear