Verbal & Non-Verbal communication

1. Verbal and non-verbal communication

2. VERBAL COMMUNICATION It means communicating with words, written or spoken. Verbal communication consists of speaking, listening, writing and reading

4. Be sincere

5. Use simple language, familiar words

6. Be brief and precise

7. assume nothing

8. Use polite words and tone

10. Makes immediate impact

11. Provides opportunity for interaction and feedback

12. Help us correct ourselves (our messages according to the feedback and non-verbal cues from the listener)

14. A word once uttered cannot be taken back

15. There is no legal evidence of oral communication

16. Impact may be short lived

18. COMPLEXES- lack of confidence or sense of superiority.

19. ABSTRACTING- it is partial and selective listening, leading to loss of information

21. Types of non verbal communication Kinesics communicationMeta communication -Body language. -through words, depicting alternate meaning. -includes behavior. -shows latent meaning.

22. Forms of non verbal communication Facial expression Body movement voice Gestures Touch Eye contact

24. They are the wordless messages .

26. THANK YOU Submitted By:- Amit Kumar DMS PONDICHERRY UNIVERSITY