Move over message boards – Facebook Groups are here to stay and more popular than ever. But what exactly are they and how can you keep up? And what if you want to make your own? In this presentation, we explore Facebook Groups and how they work. We will explore: – how they can help your library connect to users in a meaningful way – how you can create your own group – how to use other groups to promote services – tools you can use to manage your group effectively Presenter: Rachel Eichen has over 10 years of in-person and remote teaching experience in a variety of industries including: casinos, financial institutions, restaurants, hospitals, and libraries. She even taught computer classes on a cruise ship! In a former life, she was a technical writer. Rachel holds a Master’s degree in Library & Information Science and a bachelor’s degree in Technical Writing. She currently lives just outside of Las Vegas and works for the casino industry.