- The document discusses creating a continuous improvement culture through modeling change and applying a lean learning process of learning, designing, measuring, analyzing, generating ideas, and building. - It emphasizes starting small with minimum viable products to test assumptions and focus on core needs like analytics, competency management, and content delivery before additional features. - Continuous improvement is presented as an ongoing cycle of learning, improving designs based on data, and building solutions to further test through iterative development and stakeholder feedback.

1. Creating a Continuous
Improvement Culture
Aaron E. Silvers,
MakingBetter - Chicago | NYC
!
NextGen LMS
Austin, TX
Thursday, June 19, 2014
USE THE TWITTER!!!!!
@aaronesilvers #nextgenlms

2. “ –Voltaire, La Bégueule
“Dans ses écrits, un sage Italien
Dit que le mieux est l'ennemi du bien”
Perfect is the enemy of better.

3. Continuous
Improvement Process?
Management is always
interested in “process.”
How applicable is
process to “work?”

4. A B C D
A B C D
1 2 C D
Process repeats the same steps to
achieve a consistent result, which
is fine for producing content.
Making BETTER organizations
and humans requires something…
else
Adapted from http://kubie.co/writing-toolbox/

5. Continuous
Improvement Process?
Workflows are actionable,flexible and contextual.Everything a learningorganization does has aworkflow.
Workflow

6. A
C
D
B
A simple workflowmight be applying aprocess, like “offer thiseLearning course theLMS.”

7. G
E
A
C
D
H
F B J I
Intense workflowsmight involve variousstakeholders, multipleprocesses and differenttools.

8. LEAN Learning
How we roll @ MakingBetter
applies tools and processes to
continuously improve by constantly
validating what we learn.

9. Learn
Design
Measure
Analyze
Ideas
Build
LEAN Learning
@MakingBetter

10. Learn
Design
Measure
Analyze
Ideas
Build
LEAN Learning focuseson creating an
institution capable ofmeeting the learningneeds of individuals andthe business needs of thegreater organization.

11. Learn
Design
Measure
Analyze
Ideas
Build
We’re building learning
organizations with the
capacity to create things
that influence “better.”
Adapted from Eric Reis’“The LEAN Startup”

12. 0
25
50
75
100
April May June July
Process
Research & Analysis

13. 0
25
50
75
100
April May June July
We have to look for good data,
and keep crap metrics in
perspective: course
completions, ok… prefer more
stories about job performance.

14. 0
25
50
75
100
April May June July
Learn as much as you can aboutwhat hurts. A juicy challenge isone that adds value back into theorganization if you can make thepain go away.

15. Key Partners
• Who are the key Partners
for activities and
resources?
• 3rd Party Content?
• Application Developers?
• System Integrators?
• Vendors?
• IT?
• Executive Sponsors?
Key Activities
• What key activities are
needed for our value
proposition?
• Our Delivery?
• Our Customer
Relationships?
• Our Business Outcomes?
Value Propositions
• What is our value to our
customers?
Customer Relationship
• What type of relationship
does each segment want?
Customer Segments
• What groups or people are
we creating value for?
Key Resources
• What key resources are
needed to support the
model?
Delivery
• What delivery mechanisms
will work for our
customers?
Cost Structure
• Instructional Designers
• Tools
• Delivery
• Systems
• Partners
• IT Investment
Business Outcome
• Quantitity
• Quality
• Time
• Cost
• Satisfaction
• Value
Tool
Learning Canvas

16. Key Partners
• Who are the key Partners
for activities and
resources?
• 3rd Party Content?
• Application Developers?
• System Integrators?
• Vendors?
• IT?
• Executive Sponsors?
Key Activities
• What key activities are
needed for our value
proposition?
• Our Delivery?
• Our Customer
Relationships?
• Our Business Outcomes?
Value Propositions
• What is our value to our
customers?
Customer Relationship
• What type of relationship
does each segment want?
Customer Segments
• What groups or people are
we creating value for?
Key Resources
• What key resources are
needed to support the
model?
Delivery
• What delivery mechanisms
will work for our
customers?
Cost Structure
• Instructional Designers
• Tools
• Delivery
• Systems
• Partners
• IT Investment
Business Outcome
• Quantitity
• Quality
• Time
• Cost
• Satisfaction
• Value
We use a learning canvas
to form ideas about what
might be better.
http://resources.saltbox.com/learning-model-canvas/

17. With the model on paper,
it can be talked about with
stakeholders… and
improved easily.

18. Process
Design Modeling

19. Frame Persona Effect Intent
What’s the
activity?
Who’s in the
audience?
How do
we know
it’s
working?
What’s the
point on
the
horizon?

20. Design Modeling
@MakingBetter

21. “ –Carl Sagan, Contact
“Small moves.”
…but there are so many
options and features… so
many things these tools
can do for us…

22. LET’S TALK ABOUT A NEXT GEN LMS
THAT INTEGRATES SOCIAL LEARNING
FEATURES INTO FORMAL LEARNING
AND PERFORMANCE SUPPORT
OFFERINGS — ALL MOBILE-FRIENDLY
WITH RESPONSIVE WEB INTERFACES
C A P A B L E O F P R O V I D I N G A
CONSISTENT OFFLINE EXPERIENCE.
COUPLED WITH A ROBUST ANALYTICS
PACKAGE TO MAXIMIZE YOUR ROI.

23. “ –me, the guy on stage
“What do you need?”
To me, the “next gen” LMS
is one you roll your own.

24. What my clients need…
• Analytics
• Competency Management
• Badges & Gamification
• Content Management
• Mobile-friendly and Accessible Content Delivery
• Powerful Search
These don’t need to be,
and maybe shouldn’t be,
all in the same product.

25. What my clients want…
• Tailored Reporting
• Content Authoring
• Suggestions & Recommendations
• Smart Offline Capability
• Bundle Content (top-down) and Playlists (bottom-up)
• Web and Industry Standards
These are
usually the
features that are
Phase II work,
because doing
these things well
relies on the
NEEDS being
met by the MVP

26. Minimum Viable Product
(MVP)
The absolute least you must
do to test the delivered value
and growth potential of an
idea, approach or solution.

27. Learn
Design
Measure
Analyze
Ideas
Build
We build a MVP to testour assumptions aboutthe approach.WeDESIGN and BUILD withthe evaluation strategyin-mind.

28. Start again.

29. Continue.

30. Make things better.

31. TO CREATE A CONTINUOUS
IMPROVEMENT CULTURE YOU
HAVE TO MODEL THE CHANGE
YOU WANT TO SEE IN OTHERS.

32. Aaron E. Silvers
@aaronesilvers
!
aaron@makingbetter.us!
http://makingbetter.us/
Thank You!