Kathryn Howard

Sydney Area, Australia Australia

ITSM Service Transition Manager

Technology / Software / Internet

I have over 25 years experience specialising in IT service delivery and management process with a focus on governance and strategy. My roles and engagements have been widely varied from hands-on infrastructure implementations, through service improvement initiatives to strategic workshop facilitation and standards/framework alignments across both the private and public sectors. Accreditations * ITIL Expert V3 * ITIL V3 Managing Across the Lifecycle * ITIL V3 Intermediate: Service Strategy * ITIL V3 Intermediate: Service Design * ITIL V3 Intermediate: Service Transition * ITIL V3 Intermediate: Service Operations * ITIL V3 Intermediate: Continual Service Improvement * ISO 20000 Foundati...