In today's dynamic business landscape, the power of clear and effective communication cannot be overstated. This slide deck is meticulously crafted to navigate you through the intricate world of Business Communication and Characters, offering a deep dive into the strategies that foster compelling interactions within and beyond your organization. The deck begins by setting the stage with an introduction to the core principles of business communication. It highlights the importance of clarity, brevity, and the role of feedback in successful exchanges. Delve into the diverse styles of communication and how to identify them. Learn to tailor your approach to different personalities and situations, ensuring that your message is not just heard, but understood and acted upon. Explore the concept of 'Characters' within business communication - the personas we adopt and interact with. Understand how these characters can influence the tone, formality, and effectiveness of business discourse.

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COMMUNICATION

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C O M M U N I C AT I
O N I N
B U S I N E S S
Is essential when
working together
the Achievement of
goals
When resolving
conflicts

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B U T C O M M U N I C AT I O N A L S O
M E A N S C O N F L I C T
P O T E N T I A L

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M E S S A G E S
A R E S E N T
A N D
R E C E I V E D

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THE COMMUNICATION
STYLES

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A G G R E S S I V E C O M M U N I C AT I O N S T Y L E
Here the person tries to impose their opinion or
their wishes at the expense of others. It is often
spoken loudly and without regard for the feelings
of others.

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PA S S I V E C O M M U N I C AT I O N S T Y L E
This person has difficulty expressing their needs
and opinions clearly. She cannot assert herself
and avoids conflicts.

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PA S S I V E - A G G R E S S I V E C O M M U N I C AT I O N
S T Y L E
This person expresses their dissatisfaction in
indirect ways, such as not getting things done or
doing things wrong on purpose. She avoids
directly speaking her mind or voicing her needs.

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A S S E R T I V E C O M M U N I C AT I O N S T Y L E
Here the person expresses directly and clearly
what they want or how they feel without hurting
the feelings of others.

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B E F O R E Y O U
T R Y T O F I N D
Y O U R S E L F
H E R E
We switch back and forth
between different
communication styles,
depending on topics and
situations.

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T H E C O M M U N I C AT I O N
C H A R A C T E R S

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D O M I N A N T C O M M U N I C AT I O N
C H A R A C T E R
This person likes to take the lead and try to get
their point across. She can be very direct at times
and often has little patience for other opinions.

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E M PAT H I C C O M M U N I C AT I O N
C H A R A C T E R
This person actively listens to others and tries to
understand their perspective. She is empathetic
and supportive.

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A N A LY T I C A L C O M M U N I C AT I O N
C H A R A C T E R
This person is very logical and factual. She enjoys
analyzing information and arguments and is often
very accurate.

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E X P R E S S I V E C O M M U N I C AT I O N
C H A R A C T E R
This person is very emotional and expressive.
She is good at expressing her thoughts and
feelings and is often very passionate.

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T H E D I F F E R E N T
C H A R A C T E R S H AV E
A N I N F L U E N C E O N
T H E
C O M M U N I C AT I O N
S T Y L E S

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L I S T E N I N G & S E L F - R E F L E C T I O N
I S T H E M O S T I M P O R TA N T T H I N G
I N C O M M U N I C AT I O N
Only we can change the way we behave
Adjust our expectations
Facing our opponents without advantage
Trying to adapt or control our communication style

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B U T T H E R E I S A N O T H E R S P E C I A L
C O M M U N I C AT I O N C H A R A C T E R
C A L L E D N A R C I S S I S T S
People with a narcissistic communication character often have
excessive self-esteem and tend to put others down in order to
make themselves feel better. They may also have difficulty
understanding others' perspectives and may see themselves as
superior to others.

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H O W D O I D E A L W I T H
N A R C I S S I S T S ?

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S E T L I M I T S
People with a narcissistic
communication character tend to ignore
or belittle the needs and desires of
others. Set clear boundaries to ensure
your needs and boundaries are
respected.

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W AT C H Y O U R
C H O I C E O F
W O R D S
Narcissists can be very sensitive to
criticism and can quickly become
defensive. Choose your words
carefully to avoid
misunderstandings.

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I T ' S N O T A L W AY S
A B O U T O N E
P E R S O N
Narcissists tend to be self-
centered and can inappropriately
impose themselves. It's important
to realize that their behavior is
often not meant to be personal.

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W AT C H O U T F O R
M A N I P U L AT I O N
Narcissists may try to manipulate
others to achieve their goals. Be
aware that they may be trying to
influence you and stay focused
and alert.

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N O P O W E R G A M E S !
Narcissists may try to engage in
power games to demonstrate
their superiority. Try not to get
drawn into such situations and
stay calm and level-headed.

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S TAY F O C U S E D & S E L F - R E F L E C T E D !
• Learn from every communication
• What did you do particularly well?
• what could you work on
• What will you do better next time
• Train at home, because communication with your loved ones is a prime
discipline - you don't exchange so many feelings with anyone else - if you
master that then nothing stands in the way of communication in the
working world!

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T H A N K S F O R Y O U R
AT T E N T I O N
In a world full of violence when the media
gets quieter... it's even more important to
think of the people who can't escape,
can`t switch messages or can´t protect
themselves - please keep your eyes open
and donate!
Support Hospitals in Ukraine
https://www.uahospitals.org/