We’ve now entered the “automation first” era. Digital transformation is quickly becoming the status quo as businesses migrate their core business processes and workflows to digital and cloud-based platforms. Under this new operational framework, pervasive automation can propel companies to new heights of efficiency and productivity, while reducing the cost of doing business. Companies that embrace an automation first mindset — ie, if something can be automated, it should be automated — will position themselves to thrive in this new era. With that in mind, Robotic Process Automation (RPA) is more than a tool for efficiency — it’s an agent of organizational change and evolution. This presentation breaks down RPA’s growing importance, and provides guidance on how to implement this technology and maximize your return on investment (ROI).
2. If it can be automated, it should
be automated
What is
Automation First?
A mindset
Seeking automation solutions
first when designing, improving,
or transforming a work process
3. 3
The Benefits of an Automation First Mindset
Increasedrevenue
& lowercosts
Improvedcustomer
satisfaction
Increasedemployee
engagement
Reduced
compliancerisk
Unlocks massive productivity gains in the enterprise that drive:
of organizations say that
automation kickstarts digital
transformation93%
4. 4
Automation First Companies Will Win Their Markets
ThrivingStruggling
Internet
First
Mobile
First
Cloud
First
Automation
First
Automation
adopter
Automation
avoider
5. Automation is the
Next Disruption
of Work
“Coming over the horizon is a new
wave of opportunity related to the
use of robotics, machine learning,
and AI. Companies that deploy
automation technologies can realize
substantial performance gains and
take the lead in their industries,
even as their efforts contribute
to economy-level increases
in productivity.”
McKinsey Global Institute
2017
5
6. 6
Why Is This Automation’s Moment?
A convergenceof 3 trends
The business
process optimization
movement
UiPath
computer vision
innovation
AI, cloud
and big data
7. 7
Automation First: Fears and Fascinations
7
FEAR
We don’t understand how
automation will impactour
business
FASCINATION
Automation could create
a new way of competing
and working
FEAR
My workforce doesn’t
have the right skills,and
we haven’t made enough
progresswith robots
For Companies
FEAR
I won’t have the right skills
for the future of work
FASCINATION
Maybe I can learn how to
work with robots
FEAR
I will be replaced by robots
For People
8. 8
Automation First: The Reality
*McKinsey Global Institute: Skill shift automation and the future of the w orkforce, May 2018
Physical + Manual Skills
Higher Cognitive Skills
Basic Cognitive Skills
Social + Emotional Skills
Technological Skills
Job skill categories 2002-2016* 2016-2030*
3% 11%
1% 14%
9% 9%
13% 26%
27% 60%
A Changed but Expanded Workforce 14% of jobs are at high risk of automation
32% of jobs could be radically transformed
Millennialemployeeswould rather make $40,000per year doinga
job they love as opposed to making $100,000 per yeardoing somethingboring
The Intelligence Group Survey
9. 9
Automation First: The
Opportunity
of future global productivity growth
made possible by automation
Sources: McKinsey: A Future That Works: Automation, Employment,
And Productivity
52%
Productivity Improves
10. 10
mundane work becomes automated
Sources: Deloitte: Automation is here to stay
50%
10
Job Satisfaction Increases
Automation First: The
Opportunity
11. 11
net new jobs created by automation
Sources: World Economic Forum: Future of Jobs Report
60M
11
The WorkforceExpands
Automation First: The
Opportunity
12. 12
Robots add the equivalent of
full-time workers to the workforce
Sources: McKinsey: A Future That Works: Automation, Employment,
And Productivity
2.3B
12
Capacity Increases
Automation First: The
Opportunity
13. 13
What if you could hire
10 people to help with
your business for free;
what would you do with
that extra help?
What if 3 robots
gave 10 of your
current employees
new capacity?
It’s the same thing!
How much hidden,
untapped potential is
locked within your
workforce?
Adopting an Automation First Mindset: how Automation
First Companies Think
14. 14
Automation First Companies take a Top-Down Approach…
Identifypotential
automations
(UiPath’sheatmaps,
processdiscoveryand
planningsoftware
can help)
Stack/ranktasks
by time spentand
frequencyof
occurrencefor highest
ROI impact
Identifythecorejobs
to be doneandyour
desiredoutcomes
If you automateit,do
problemsgoaway?
If not,findthe most
efficientmixof
humansandrobots
01 02 03 04
Your Robotic Operating Center (ROC) finds the most
common repetitive tasks across your organization and automates them
3-7% of all processes
15. 15
…AND a Bottom-up Automation First Approach
RoboticOperating
Centerequipscitizen
developersand
businessuserswith
automationtools,
trainingandeducation
Citizendevelopersand
businessuserscreate
theirownautomations
Automationsare
curate,verifiedand
validatedby the
RoboticOperating
Center
RoboticOperating
Centeradoptsand
distributeshighvalue
automationswhen
throughemployees
01 02 03 04
Your Robotic Operating Center (ROC) supports employees driving their own automations
93-97% of all processes
16. 16
Automation First Companies Apply Automation Across the
Entire Human-Robot Engagement Spectrum
No Robots
Attended,
Interval
Attended,
In Tandem
Hybrid
Partially
Unattended
Fully
Unattended
Human involves robot
at defined intervals
Human on computer
with robot process in
background
Human’s computer
kicks-off unattended
background process
Human sets the stage
for the unattended
process to work
100% automation
Examples:
Call center robot pulls
info into agent
system; saves
retyping so agent
focuses on customer
Examples:
HR Robot works
with onboarding
team to provision
a new employee
Examples:
Service Rep turns on
GDPR Robot to
delete customer data
as part of a "right to
forget" request
Examples:
Robot polls a network
drive for files to
process
Examples:
Robot processes
invoices
Robot loads data into
a system like SAP
Examples:
All work is manual
Human Attended Robot Unattended Robot
100% human
The Outcome: Time Back for Humans
17. 17
The Automation First Maturity Model
Owner
Workforce Model
Scope
Robotic Operations
Center Maturity
RPA Leader
from Business
RPA Developers
Citizen Developers
Departmental
Business & IT
RPA Developers
Citizen Developers
Entire
Organization
Matures
C-Suite
Citizen Developers
RPA Developers
Business Users
A Robot for
Every Person
Accelerates
Employee-Led
Automation
Firm-to-Firm Robotic
Supply Chain
Citizen Developers
RPA Developers
Business Users
Industry Experts
Gigabot
Economy
Extends Across
Industries
TransformingTransformingStarting Scaling Transforming Extending
Emerges
$ Billions
ROI
$ Millions
18. 18
Five Cultural Best Practices of an
Automation First Enterprise
Drive change
mindset
Engage others
in leadership
Build
awareness
Continual
learning
Bridge between
IT and business
stakeholders
19. 19
Five Operational Best Practices of an
Automation First Enterprise
Ensure a
governance
structure and
security
compliance
Establish
a Robotic
Operations
Center (ROC)
Identify
the right
processes
to automate
Don’t go it
alone—bring
in partners
Empower
employee-driven
automation
21. 21
“Once you give a person their own robot
and let them remove the mundane tasks
from their day, this brings them joy. That
person becomes more productive and
creates more value for your enterprise.”
Daniel Dines
CEO UiPath
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