UGL is a leading global diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live. Learn about UGL, their services, operations, vision and much more.

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Corporate Profile
2 UGL Limited

2. “Our projects, services
and expertise are readily
transferable; bringing our
clients a unique breadth of
knowledge and expertise.”

3. Our end-to-end delivery model*
UGL is a global diversified
services company delivering
critical assets and essential
services that sustain and
enhance the environment
in which we live.
UGL partners with some of the world’s largest blue-chip companies,
government agencies, private enterprise and public institutions. We
provide end-to-end property services, outsourced engineering and
construction and asset management and maintenance services.
The complementary nature of our capabilities means we offer our
clients highly specialised solutions to develop or enhance their
asset’s performance over its entire life cycle. We deliver a broad
range of services and whole of life solutions for diverse industries,
providing our clients with access to world-leading sustainable and
innovative technologies.
Our global operations include Australia, New Zealand, Asia, Europe,
the Americas and parts of the Middle East.
Headquartered in Sydney, Australia, UGL operates worldwide
across 52 countries employing 53,000 people.
Group Structure
Our principal business operations are DTZ and Engineering.
In all, we have over 208 sites across our global operations.
* Our ‘end-to-end’ delivery model does reflect
our property services end-to-end model.
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UGL | Corporate Profile
Corporate Profile | UGL
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4. Our Businesses
DTZ
SERVICES INCLUDE
• Agency Leasing
Engineering
We provide high-value add services in outsourced
engineering and construction services including:
DTZ, with a history extending back to 1784, is one of the
world’s largest property services firms, encompassing
industry leading advisory, brokerage and management
solutions to occupiers and investors worldwide.
• Capital Markets
• Engineering
Clients can select from a vast menu of services that when
combined, offer a customised end-to-end service model
tailored to the individual requirements of the client. DTZ
are a single resource that is fully accountable to the project
from preliminary planning through to project close-out.
Our experience enables us to deliver the right solutions
on time and at the right time.
• Facilities Management
UGL’s Engineering business is a leading provider of
engineering, construction and maintenance services with
a diversified end-market exposure across the core sectors
of rail, transport & technology systems, water, power,
resources and defence, balanced by a leading operations
and maintenance capability.
Our engineering operations provides innovative and
sustainable technology-based solutions to optimise the
value and performance of our clients’ operating assets.
• Operations
UGL provides government agencies and corporations with
the technical engineering capability to deliver essential
services through all phases of an asset’s life. Our whole
of life delivery model supports both critical economic and
social assets from the initial design and construction to the
end of the asset’s life cycle. Our approach to asset delivery
and management ensures an asset’s performance is
optimised and enhanced over this entire period.
• Refurbishments & Upgrades
DTZ blends a powerful combination of real estate brokerage
and consultancy with day-to-day facilities management
services in a holistic manner that links the business drivers
of the clients we serve.
A full service offering is provided through 208 offices in
52 countries and delivered with exceptional quality. Clients
benefit from a global platform which extends throughout
Europe, the Middle East, Asia Pacific and the Americas.
• Consulting
• Energy & Sustainability
• Global Corporate Services
• Investment & Asset Management
• Project Management
• Property Management
• Research
• Tenant Representation
• Valuation
By partnering with UGL, clients are able to leverage our
enduring technology and industry partnerships, gaining
access to world leading technology and best practice
engineering solutions.
The business employs 8,000 people across Australia,
New Zealand, South East Asia and India.
• Construction
• Fabrication
• Manufacturing
• Commissioning
• Maintenance
• Supply Chain & Technical Services
• Decommissioning
• Asset Management
• Project Delivery & Implementation

5. Our Global Footprint
An extensive global footprint means
UGL plays an essential role in partnering
with clients to maximise the value of their
investments, wherever they are in the world.
Abu Dhabi Alexandria Almaty Amsterdam Århus Arlington Arnhem Atlanta Auburndale Auckland Austin Ballarat Bangalore Bangkok
Bassendean Beijing Belfast Bengaluru Berchem (Antwerp) Berlin Birmingham Bloomfield Bordeaux Boston Bratislava Breda Brisbane
Bristol Broadmeadow Brussels Bucharest Budapest Burnaby Calgary Canberra Cardiff Changsha Charlotte Cheltenham Chengdu Chennai
Chicago Chongqing Chullora Cincinnati Clayton Copenhagen Cork Costa Mesa Courtabuf Dalian Dallas Darwin Den Bosch Denver Detroit
Dijon Doha Dubai Dusseldorf East Hartford Eastwood Edinburgh Edmonton Eindhoven Enschede Frankfurt am Main Galway Geneva
Gladstone Glasgow Gold Coast Göteborg Gronigen Guangzhou Gurgaon Hamburg Hamilton NZ Hangzhou Helsinki Ho Chi Minh City Hobart
Hong Kong Hoofddorp Houston Howald Hyderabad Indianapolis Iselin Istanbul Ivry-Sur-Seine Jakarta Johannesburg Kansas City Kawerau
Kelowna Keswick Kingston Kowloon Kuala Lumpur Kwinana Kyiv Leeds Leipzig Liege Limerick London Los Angeles Lyon Mackay Madrid
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UGL | Corporate Profile
Offices, Sites
DTZ Affiliates
Malmö Manama Manchester Marseille Melbourne Mexico City Miami Lakes Milan Milperra Milton Milwaukee Minneapolis Mississauga
Montpellier Montreal Moscow Mumbai Munich Nanaimo Nanjing Neuilly-sur-Seine New York Newcastle Upon Tyne Niagara Falls Nice Nimes
Norrköping North Sydney Nottingham Oslo Ottawa Palo Alto Parnu Peoria Perth Philadelphia Phoenix Pittsburgh Prague Qingdao Rakvere
Raleigh Regents Park Regina Reims Rennes Reno Richmond Hill Riga Riyadh Rome Rotterdam Sacramento San Francisco San Jose Seattle
Selangor Seoul Shanghai Shenyang Shenzhen Silverwater Singapore South Melbourne South Portland Spotswood Spring Hill St Louis
Stockholm Strasbourg Suzhou Sydney Taipei Tallinn Tamilnadu Chennai Tampa Taree Tartu The Hague Tianjin Tokyo Toronto Toulon
Toulouse Townsville Tuen Mun Utrecht Vancouver Vandoeuvre-Lès-Nancy Victoria Vilnius Warrawong Warsaw Washington Wellington
Wilson Winnipeg Wollongong Wuhan Xiamen Xian Zagreb Zurich Zwolle
Corporate Profile | UGL
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6. Operational
& Financial Snapshot
Key Financial Summary
UGL is listed on the Australian Securities Exchange (ASX: UGL) and is a Top 100 ASX listed company
by market capitalisation. For the 2013 financial year, UGL delivered an underlying net profit after tax
of $92.1 million on underlying operating revenue of $4.2 billion.
Operating Revenue1 ($m)
Underlying NPAT2 ($m)
Underlying EPS2 (cents)
2H
Group Financial Highlights
2H
2H
1H
1H
1H
4,843.7
• nderlying net profit after tax of $92.1 million and underlying EPS of 55.4 cents per share
U
1
1
4,359.1
4,583.6
4,803.0
164.4
4,247.0
150.3
168.3
99.0
91.9
151.1
101.3
91.7
• eported net profit after tax of $36.5 million and reported EPS of 21.9 cents per share, which
R
includes the impact of restructuring costs, rebranding and underperforming power projects
55.4
92.1
• Operating revenue of $4.2 billion2
• TZ delivered a record revenue contribution and its eleventh consecutive year of earnings growth
D
• ail operations performed solidly due to its market leading position
R
• $4.3 billion in new contract wins and extensions
• High quality $8.3 billion order book supporting outlook
FY09
FY10
FY11
FY12
FY13
FY10
FY11
FY12
FY13
Operating Cash Flow ($m)
DPS (cents)
Five-year Summary
FY09
FY09
FY10
FY11
FY12
FY13
Order Book1 ($m)
2H
30
JUNE
2009
30 30 30 30
JUNE JUNE JUNE JUNE
2010 2011 2012 2013
1H
70
64
9,626
9,062
229.4
70
8,331
8,220
8,151
64
183.9
Operating Revenue ($m)
4,843.7
4,359. 1
4,583.6
4,803.0
EBITDA ($m)
273.1
275.8
296.4
265.9
Net operating cash flow ($m)
183.9
229.4
150.6
111.0
105.6
91.9
91.7
99.0
101.3
55.4
Dividends (CPS)
64.0
64.0
70.0
70.0
39.0
Gearing (%)
22.5
16.8
13.2
27.1
34.0
Capital expenditure ($m)
56.4
46.8
51.4
68.0
92.0
Underlying Earnings per share (CPS)
4,247.0
150.6
195.1
39
FY09
FY10
FY11
FY12
FY13
111.0
FY09
FY10
FY11
FY12
105.6
FY13
FY09
FY10
FY11
FY12
FY13
1
Includes UGL’s share of joint venture revenue
2
Adjusted for restructuring costs, rebranding, amortisation of acquired intangibles and gain on sale of property
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UGL | Corporate Profile
Corporate Profile | UGL
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7. Our Approach
Corporate Responsibility is central to the strategy of our business,
and is integral to everything we do.
We believe every company has a responsibility to make more than an
economic contribution to society. This approach underpins everything
we do as the critical assets we help build and the essential services we
deliver improve people’s lives, every day. For us, Corporate Responsibility is
about creating a sustainable tomorrow, which means taking greater social,
economic and environmental responsibility today.
Our approach to Corporate Responsibility (CR) is about
running our business and achieving our goals in a way that
reflects our values, connects our business decisions to
ethical, social and environmental concerns and meet the
standards our clients, shareholders and our own people
expect of a global organisation.
Our approach is focused on:
• Delivering exceptional service to our clients within
a framework which embraces the highest levels of
corporate governance and ethical standards.
• Valuing our employees by providing a safe and rewarding
work environment which invests in their future and where
diversity is a given.
• Fostering our partnerships with our technology and
joint venture partners and our suppliers to maximise
knowledge sharing and idea generation in order to
develop innovative, sustainable solutions.
• Actively supporting the communities in which we operate
and using local suppliers and talent where possible.
Since 1970, we have followed a simple formula: when we
do the right thing, we succeed. Every day, our businesses
through the services they deliver make a meaningful
contribution to the social, economic and environmental
well-being of the communities in which we live and work.
We want to leave a positive legacy for all of our
stakeholders – a goal that is embedded in our values
and drives every decision we make.
Delivering measurable value creation
Sustainable business practices can have a direct
or indirect impact on value creation. For example,
environmental efficiency initiatives that reduce costs
have a visible financial impact. Attracting, developing and
retaining the best people also has a direct impact on the
value of our business. On the other hand, the value created
by transparent business practices, risk identification and
mitigation and open engagement with stakeholders is
less obvious, but equally important.
• Managing our impact on the environment through
responsible business practices across all of our
operations.
Corporate Responsibility guides everything we do and the
way we go about our business. Our approach is reflected
in our Vision and Values, our Corporate Governance
framework, our Code of Business Conduct, our Code of
Ethics and our Policies. We recognise that Corporate
Responsibility is a journey and as our company continues
to evolve, we will continue to improve and extend our
Corporate Responsibility framework.
Corporate Responsibility
Creating a sustainable tomorrow for all of our stakeholders.
Corporate Profile | UGL
11

8. Our Vision and Values
Corporate Directory
UGL Board
Our Vision and Values embody our overarching strategic objectives and our unique
culture which underpins the delivery of this vision. UGL’s longstanding purpose is to
deliver sustainable and responsible wealth creation for our shareholders.
Registered Office
Level 10, 40 Miller Street
North Sydney NSW 2060
Australia
Telephone: +61 2 9492 8888
communication
valuedeliver
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Teamwork
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Safety
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commitment
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duty of care
clients
live
infrastructure
Preferred
partnerUGL
delivering
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Safetyresources
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UGL
Enhance superior
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UGL
Worldwide
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Corporations
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Email: uglinfo@ugllimited.com
Website: www.ugllimited.com
UGL LIMITED
ACN 009 180 287
UGL LIMITED
Level 5, 40 Miller Street
Locked Bag 903
North Sydney NSW 2060
Australia
Telephone: +61 2 8925 8925
Our Values
Our values reflect the blueprint
for our company to operate
successfully and are consistently
applied across all of our
businesses worldwide.
Safety
We take our duty of care for people
seriously and uphold our commitment
to safety and risk management.
Integrity
We discharge our duties with the
highest level of integrity and take
personal responsibility to deliver on
what we promise.
Email: uglinfo@ugllimited.com
DTZ
555 W 5th Street, Suite 4500
Los Angeles CA 90013
United States
Telephone: +1 213 426 3000
Facsimile: +1 213 426 3019
Email: info@dtz.com
Website: www.dtz.com
SHARE REGISTRY
Link Market Services
680 George Street
Sydney NSW 2000
Australia
Telephone: 1800 200 296
Overseas: +61 2 8280 7796
Email: registrars@linkmarketservices.com.au
Outstanding client service
We strive to continually exceed our
clients’ expectations and the standards
of our competitors.
Honesty and openness in
communications
We value talking directly, share
appropriate information and
communicate using clear and simple
language.
Teamwork
We seek to foster a collaborative
environment, working together to
enhance our reputation and success.
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UGL | Corporate Profile
Raymond K F Ch’ien
Non Executive Director
Guy M Cowan
Non Executive Director
Robert E Denham
Non Executive Director
Richard G Humphry
Non Executive Director
Richard A Leupen
Executive Director
Douglas F McTaggart
Non Executive Director
Kathryn (Kate) D Spargo
Non Executive Director
Facsimile: +61 2 8925 8926
Website: www.ugllimited.com
deliver
achieve
services
highest level
To be the preferred partner of
governments and corporations
worldwide in delivering
essential services and critical
infrastructure that sustain
and enhance the environment
in which we live and the
communities in which we operate,
for the benefit of our people and
our shareholders.
value
responsibility
worldwide UGL
Our Vision
Facsimile: +61 2 9492 8844
Trevor C Rowe
AO Chairman
www.ugllimited.com
Richard A Leupen
Managing Director CEO
Rob Bonaccorso
Chief Financial Officer
Dennis Mentzines
Lyn Nikolopoulos
Company Secretaries