Current trends create opportunities for HR. How can HR increase its impact?

1. Title
HR Trends and increasing
the impact of HR
Tom Haak
HR Trend Institute
May 11, 2015

2. What will I discuss with you?
Ingredients to
increase the impact
of HR
The world is changing
(8 trend areas and the
opportunities for HR )

3. About me

4. HR Road Map
Gap
Strategy
Culture? Capabilities?
HR Interventions

5. The world is changing
(8 trend areas and the
opportunities for HR )
Part 1

6. 8 trend areas
1
2
3
4
5
6
7
8

7. Trend 0
Does not
use the
trend
1
Benchmark
today
2
Early
Adapters
3
Real
Trend
Setters
4
Far away!
From hierarchy to network / from closed to open
The invasion of smart tech
Globalisation
From X to Y to Z: a generational shift
Making fun is serious business
Purpose before pecunia / beautiful beyond practical
From big is beautiful to fast eats slow
From Big Bang change programs to small experiments
Is HR using
the trends?

8. 1. From Hierarchy to Network
1

9. Title
The importance of networks
A

10. Kotter:Accelerate

11. Heineken Ignite
11

12. 12

13. 2.Invasion of smart
tech

14. Hitachi Business Microscope
14

15. Influencing emotions

16. 16

17. Joy & pride
Muse: analyzing emotions
in e-mail

18. Enterprise Behavioral Matching
Satmap (satmapinc.com)
18

19. 19
Smart buildings

20. AI:Amelia by IPsoft

21. DKV: Artificial Intelligence in
the boardroom
21

22. HR Analytics: IBM/Kenexa
22

23. Globally
connected
23

25. 25

26. Tours with Locals
26

27. Making Fun is
serious business

28. The wasibi waiter

29. Adobe Kick Box
29L

30. CoolBlue on Google streetview

31. SocialCredit Code
China
31L

32. From Gen X to Gen Y to
Gen Z
A generational shift

33. Ageing population

34. 34

35. ARCADIS Global Shapers
35

36. Beautiful
beyond
Practical
or Purpose
before
Pecunia

37. Human nature does not change
(so fast)
What are people
looking for?
• Security
• A sense of belonging
• Clear goals
• Being heard
• Challenges
• Success
• Support from the top
• Attention
• ……..
• ……..

38. Individualisation possibillities
increasing
• Not: one size fits all
• Big Data enables individualisation
• HR using marketing techniques

39. Philips Healthcare:
improving the Patient Exprience

40. Sitting is the new smoking

41. Sitting is the new smoking
Visser, Rietveld
& Rietveld

42. 42

43. Zappos HQ in downtown Las Vegas

44. 44
Casual
Collision

45. 45

46. At AMAZON
meetings
start with
30 minutes
silence

47. From Big is
Beautiful to
Fast eats slow
47

49. 49
L

50. Change management:
From BIG BANG change programs
to (small) experiments

51. Scrum

52. Design Thinking: the process
Empathize
Define
Ideate
Prototype
Test

53. IBM CIO Jeff Smith
Developing a culture based on four priorities:
• Clarity is more important than certainty
• Course correction is more important than
perfection
• Self-directed teams work better than command and
control
• Innovation is for everyone, not just the selected
few
53

54. Trends and HR practices

55. Trend 0
Does not
use the
trend
1
Benchmark
today
2
Early
Adapters
3
Real
Trend
Setters
4
Far away!
From hierarchy to network / from closed to open
The invasion of smart tech
Globalisation
From X to Y to Z: a generational shift
Making fun is serious business
Purpose before pecunia / beautiful beyond practical
From big is beautiful to fast eats slow
From Big Bang change programs to small experiments
Is HR using
the trends?

56. Trend 0
Does not
use the
trend
1
Benchmark
today
2
Early
Adapters
3
Real
Trend
Setters
4
Far away!
From hierarchy to network / from closed to open
The invasion of smart tech
Globalisation
From X to Y to Z: a generational shift
Making fun is serious business
Purpose before pecunia / beautiful beyond practical
From big is beautiful to fast eats slow
From Big Bang change programs to small experiments

57. Part 2
Ingredients to
increase the impact
of HR

58. 58
BIG
opportunities
for
HR

59. HR with impact …
1.Speaks the language of the
business

60. HR with impact …
2.Works multidisciplinary

61. HR with impact …
3.Is more leader than follower

62. HR with impact …
4.Has clear principles
– Guardian of the values
– Deaing with ethical dilemma’s
5.Is flexible

63. HR with impact …
6.Has a sense of humor

64. HR with impact …
7.Likes to experiment

65. HR with impact …
8.Can implement

66. HR with impact …
9.Dares to innovate

67. HR with impact …
10.Has a strong network

68. HR with impact …
11.Can calculate (HR analytics)

70. HR with impact …
12.Comes with practical solutions

71. HR with impact also…
• Does not discuss everything at the
top of the organisation
• Looks for change at the edges, not
the core
• Involves high potentials

72. HR with impact
Aspect
1. HR speaks the language of the business
2. HR works multidisplinary
3. HR is more leader than follower
4. HR has clear principles
5. HR is flexible
6. HR has a sense of humor
7. HR likes to experiment
8. HR can implement
9. HR dares to innovate
10. HR has a strong network
11. HR can calculate
12. HR comes with practical solutions

73. HR with impact
Aspect
1. HR speaks the language of the business
2. HR works multidisplinary
3. HR is more leader than follower
4. HR has clear principles
5. HR is flexible
6. HR has a sense of humor
7. HR likes to experiment
8. HR can implement
9. HR dares to innovate
10. HR has a strong network
11. HR can calculate
12. HR comes with practical solutions

74. Determining the HR Road Map
A. What is the
Company strategy?
A’. What
are the
current
issues?
B. What are the
capabilities we need to
strengthen?
• Leadership
• Technical/Functional
• Operational
C. What is the culture we
need, to avoid issues and
to be successful?
D. What is
the gap with
the current
situation?
Clever use of
HR Analytics
E. What are the
priorities?
What is our plan?
• Focus!
• Preference for high impact/
low effort initiatives
F. What capabilities and
what organisation do we
need in HR to implement
the plan?
• Mission/ vision
• Roles & responsibilities
• External partners
• Program/ project mgt
• Communication
• Measurement
Recruitment/ Selection
Staffing/ Succession
Mgt
Training/ Development
Talent Development
Performance Man
Compensation &
Benefits
Internal
communication
HR Trend
Scan
74

75. Thx for your feedback and
suggestions!
• @hrtrendinst
• @tomwhaak
• Hrtrendinstitute.com
• Flipboard
75

76. 76

77. 77