SlideShare una empresa de Scribd logo
1 de 34
Descargar para leer sin conexión
M E T H O D S 
EXPERIENCE DESIGN 
Working as an agile Experience Designer (XD) 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
AGILE DESIGN 
PROCESS 
From Discovery through to Delivery 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 2
DESIGN PROCESS 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 3
DESIGN PROCESS 
4 
The discover/research stage 
delivers just enough 
qualitative and quantitative 
data to have confidence to 
understand the customer. 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
DESIGN PROCESS 
5 
Using our Discover insights, 
we build a picture of our 
customer, the market, how 
to differentiate and the 
value that we could deliver. 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
DESIGN PROCESS 
6 
We use collaborative 
techniques for visualising 
and prototyping ideas to 
rapidly get feedback and 
validation with customers. 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
DESIGN PROCESS 
7 
Starting with an Inception. 
we’ll use our product 
backlog to implement the 
user stories. Our delivery 
process is continuous so we 
apply an iterative approach 
to design. 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
EXPERIENCE DESIGN PROCESS 
Double Down 
PIVOT 
Abandon 
Change direction 
Double Down 
DESIGN 8 
VISIONING 
WORKSHOP 
Disruptive promise 
& Research Goals 
MVP 
MVP 
INCEPTION 
MVP 
DESIGN 
WORKSHOP 
VISIONING 
RESEARCH 
WORKSHOP 
SPRINT 
Scope & Goals 
Research insights 
1-3 days days to weeks 3-12 days 6-12 weeks RESEARCH 
SPRINT 
Research insights 
BUILD 
BUILD 
WORKSHOP 
Scope & Goals 
BUILD 
DESIGN TEST 
DESIGN TEST 
DESIGN TEST 
REFINE 
Abandon 
DESIGN BUILD 
REFINE 
Double Down 
Abandon 
VISIONING 
WORKSHOP 
Disruptive promise 
& Research Goals 
WORKSHOP 
Scope & Goals 
RESEARCH 
SPRINT 
Research insights 
REFINE 
WORKSHOP 
Disruptive promise 
& Research Goals 
REFINE 
DISCOVER / DEFINE DESIGN DELIVER 
1-3 days days to weeks 3-12 days 6-12 weeks • Kickoff 
• Business 
context 
• Business 
Model Canvas 
• Elevator Pitch 
• Empathy 
Maps 
• Customer 
Journey Map 
• Sketching 
workshop 
• Research Plan 
• Competitive 
Review 
• Prototype 
• Recruit users 
• Create 
Survey 
• Conduct user 
research / 
interviews / 
contextual enquiry / 
user testing 
• Survey in field 
• Diary Study 
• Conduct user 
research / 
interviews / 
contextual enquiry / 
user testing 
• Survey in field 
• Diary Study 
• Prototype 
• Customer 
Research Findings 
• Personas 
• Customer journey 
sketch board 
• Site Blueprint 
• Retrospective 
• Futurespective 
• Plan next steps 
INCEPTION 
• Epics / Story-writing 
• Trade-off sliders 
• Logical Scope 
• Technical Vision 
• Estimation 
• Prioritisation 
• CFRs 
• RAIDs 
• Release-planning 
• Stakeholder Map 
• Communication Plan 
• Detailed story-writing 
• Iteration Planning 
• Velocity 
• User testing 
• Showcases 
• Retrospectives 
• AB Testing 
1-3 days days to weeks 3-12 days 6-12 weeks 6-12 weeks 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
EXPERIENCE DESIGN PROCESS 
BUILD 
WORKSHOP Lots of ideas 
Business priority + 
WORKSHOP Lots of ideas INCEPTION 
Business priority + 
WORKSHOP Lots of ideas 
Business priority + 
ideation 
Change direction 
Double Down 
LIGHTWEIGHT 
TESTING 
LIGHTWEIGHT 
TESTING 
BUILD 
Few best ideas 
Few best ideas 
BEST 
IDEAS 
MADE 
BETTER 
BUILD 
BUILD 
BUILD 
BUILD 
DESIGN TEST 
REFINE 
ideation 
DISCOVERY DEFINE DESIGN DELIVER 
DAYS DAYS WEEKS • Survey 
• Kickoff 
• Ideation 
• Prototype 
• Prototype 
• Customer Journey 
workshop 
sketch board 
• Competitive Review 
• Business context 
• User testing 
• User testing 
• Collaborative 
• User testing 
• Customer Interviews 
• Customer 
sketching 
findings 
Insights 
• Contextual Enquiry 
• Showcase 
• Prioritise the 
• Personas 
opportunities 
• User Journeys 
• 1- 2 week Inception 
• story-writing, estimation 
• release-planning 
• design/build/test 
• Measure & iterate 
MVP 
WORKSHOP 
Scope & Goals 
RESEARCH 
SPRINT 
Research insights 
DESIGN TEST 
REFINE 
DESIGN TEST 
REFINE 
PIVOT 
Abandon 
days to weeks 3-12 days 6-12 weeks 6-12 weeks 
BEST 
IDEAS 
MADE 
BETTER 
DESIGN TEST 
REFINE 
DAYS DAYS WEEKS 
ideation 
LIGHTWEIGHT 
TESTING 
Few best ideas 
BEST 
IDEAS 
MADE 
BETTER 
DESIGN TEST 
REFINE 
DAYS DAYS WEEKS 
RESEARCH WORKSHOP Lots of ideas 
Business priority + 
ideation 
LIGHTWEIGHT 
TESTING 
Few best ideas 
BEST 
IDEAS 
MADE 
BETTER 
DESIGN TEST 
REFINE 
DAYS DAYS WEEKS 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
DESIGN 
TECHNIQUES 
Methods and tools to shape the user experience 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 10
DISCOVER / 
RESEARCH 
Methods for understanding and exploration 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 11
EXPERT REVIEW 
Desktop evaluation of an existing product 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 12
COMPETITOR 
REVIEW 
Comparing the competitor options 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 13
CONTEXTUAL 
ENQUIRY 
Go and see, get inspired 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 14
DIARY STUDIES 
Long-term understanding of user behaviors and usage scenarios. 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 15
FOCUS GROUPS 
Qualitative customer feedback 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 16
SURVEYS 
Generating quantitative customer data 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 17
INNOVATION LAB 
Co-design with your customers 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 18
DEFINE 
Methods for synthesising insights and identifying opportunities 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 19
AFFINITY MAPPING 
Organise and prioritise 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 20
EMPATHY MAPS 
Modeling your target users 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 21
PERSONAS 
Modeling your target users 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 22
USER JOURNEY 
Mapping customer touch-points and experiences across channels 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 23
DESIGN 
Generating ideas and prototyping our designs 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 24
IDEATION 
Co-design with your customers 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 25
COLLABORATIVE 
SKETCHING 
Generating many ideas in a short time 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 26
PROTOTYPE 
Design validation 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 27
DELIVER 
From inception to delivery 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 28
RELEASE PLAN 
Planning to deliver, not delivering to a plan 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 29
RELEASE PLAN 
INCEPTION DELIVERY (DEVELOP & DEPLOY) 
ITERATIONS > i1 i2 i3 i4 i5 i6 i7 i8 i9 
RELEASE 1 RELEASE 2 RELEASE 3n 
#1 
-------------- --- ---- 
#2 
-------------- --- ---- 
#3 
-------------- --- ---- 
#4 
-------------- --- ---- 
#5 
-------------- --- ---- 
#6 
-------------- --- ---- 
#7 
-------------- --- ---- 
#8 
-------------- --- ---- 
#9 
-------------- --- ---- 
#10 
-------------- --- ---- 
#11 
-------------- --- ---- 
#12 
-------------- --- ---- 
#13 
-------------- --- ---- 
#14 
-------------- --- ---- 
#15 
-------------- --- ---- 
#16 
-------------- --- ---- 
#17 
-------------- --- ---- 
#18 
-------------- --- ---- 
#19 
-------------- --- ---- 
#20 
-------------- --- ---- 
#21 
-------------- --- ---- 
#22 
-------------- --- ---- 
#23 
-------------- --- ---- 
#24 
-------------- --- ---- 
#25 
-------------- --- ---- 
#26 
-------------- --- ---- 
#27 
-------------- --- ---- 
#28 
-------------- --- ---- 
#29 
-------------- --- ---- 
UX DEBT 
#5 
-------------- --- ---- 
#8 
-------------- --- ---- 
#9 
-------------- --- ---- 
UX SPIKE 
#EPIC 
-------------- --- ---- 
* RELEASE 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
TEAM COMMUNICATIONS 
Daily standups ***************** 
Story kick-offs * * * 
#1 
-------------- --- ---- 
#2 
-------------- --- ---- 
#3 
-------------- --- ---- 
#4 
-------------- --- ---- 
#5 
-------------- --- ---- 
#6 
-------------- --- ---- 
#7 
-------------- --- ---- 
#8 
-------------- --- ---- 
#9 
-------------- --- ---- 
#10 
-------------- --- ---- 
#11 
-------------- --- ---- 
#12 
-------------- --- ---- 
#13 
-------------- --- ---- 
#14 
-------------- --- ---- 
Design huddles 
User testing * 
* 
* 
* * * 
* * * 
* * * 
IPM – Iteration Planning Meeting * 
* 
* 
* 
* Stakeholder showcases * 
* Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
USER TESTING 
Validating our design quickly 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 32
ANALYTICS 
Measuring how our products are performing 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 33
THANK YOU 
For any questions 
contact ThoughtWorks Germany 
www.thoughtworks.com 
@thoughtworks 
Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com

Más contenido relacionado

La actualidad más candente

Product Owner vs Product Manager
Product Owner vs Product ManagerProduct Owner vs Product Manager
Product Owner vs Product ManagerAgileSparks
 
What It Takes To Be a Product Owner - Pratap Kumble - Scrum Bangalore 19th Me...
What It Takes To Be a Product Owner - Pratap Kumble - Scrum Bangalore 19th Me...What It Takes To Be a Product Owner - Pratap Kumble - Scrum Bangalore 19th Me...
What It Takes To Be a Product Owner - Pratap Kumble - Scrum Bangalore 19th Me...Scrum Bangalore
 
Design thinking in an agile world
Design thinking in an agile worldDesign thinking in an agile world
Design thinking in an agile worldKOOACH
 
Lean Product Design: Scaling from 6 to 60
Lean Product Design: Scaling from 6 to 60Lean Product Design: Scaling from 6 to 60
Lean Product Design: Scaling from 6 to 60Natalie Hollier
 
Agile and Design Thinking at IBM
Agile and Design Thinking at IBMAgile and Design Thinking at IBM
Agile and Design Thinking at IBMuxpin
 
The Minimum Loveable Product: Go Beyond the Minimum Viable Product
The Minimum Loveable Product: Go Beyond the Minimum Viable ProductThe Minimum Loveable Product: Go Beyond the Minimum Viable Product
The Minimum Loveable Product: Go Beyond the Minimum Viable ProductDialexa
 
Deliver Awesome Product Experiences
Deliver Awesome Product ExperiencesDeliver Awesome Product Experiences
Deliver Awesome Product ExperiencesTathagat Varma
 
Certified Scrum Product Owner: class desk, posters and photos
Certified Scrum Product Owner: class desk, posters and photosCertified Scrum Product Owner: class desk, posters and photos
Certified Scrum Product Owner: class desk, posters and photosAlexey Krivitsky
 
Agile Development Brown Bag Lunches Slides
Agile Development Brown Bag Lunches SlidesAgile Development Brown Bag Lunches Slides
Agile Development Brown Bag Lunches Slidesguesta1c5d7
 
Product Owner & Product Manager Training
Product Owner & Product Manager TrainingProduct Owner & Product Manager Training
Product Owner & Product Manager TrainingRob Betcher
 
Creating Agile Product Roadmaps Everyone Understands
Creating Agile Product Roadmaps Everyone UnderstandsCreating Agile Product Roadmaps Everyone Understands
Creating Agile Product Roadmaps Everyone Understandsuxpin
 
From Prototype to MVP (case study)
From Prototype to MVP (case study)From Prototype to MVP (case study)
From Prototype to MVP (case study)Sergey Sundukovskiy
 
Serious Business: Playing serious games to accelerate learning & deliver bett...
Serious Business: Playing serious games to accelerate learning & deliver bett...Serious Business: Playing serious games to accelerate learning & deliver bett...
Serious Business: Playing serious games to accelerate learning & deliver bett...Thoughtworks
 
Minimum Testable Features—A Different Approach to Agile Software Development
Minimum Testable Features—A Different Approach to Agile Software DevelopmentMinimum Testable Features—A Different Approach to Agile Software Development
Minimum Testable Features—A Different Approach to Agile Software DevelopmentDialexa
 
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...ux singapore
 
Tales From a Balanced Team
Tales From a Balanced TeamTales From a Balanced Team
Tales From a Balanced TeamVMware Tanzu
 
Design Systems Operations
Design Systems OperationsDesign Systems Operations
Design Systems Operationsuxpin
 

La actualidad más candente (20)

Product Owner vs Product Manager
Product Owner vs Product ManagerProduct Owner vs Product Manager
Product Owner vs Product Manager
 
What It Takes To Be a Product Owner - Pratap Kumble - Scrum Bangalore 19th Me...
What It Takes To Be a Product Owner - Pratap Kumble - Scrum Bangalore 19th Me...What It Takes To Be a Product Owner - Pratap Kumble - Scrum Bangalore 19th Me...
What It Takes To Be a Product Owner - Pratap Kumble - Scrum Bangalore 19th Me...
 
Design thinking in an agile world
Design thinking in an agile worldDesign thinking in an agile world
Design thinking in an agile world
 
Lean Product Design: Scaling from 6 to 60
Lean Product Design: Scaling from 6 to 60Lean Product Design: Scaling from 6 to 60
Lean Product Design: Scaling from 6 to 60
 
Agile and Design Thinking at IBM
Agile and Design Thinking at IBMAgile and Design Thinking at IBM
Agile and Design Thinking at IBM
 
The Minimum Loveable Product: Go Beyond the Minimum Viable Product
The Minimum Loveable Product: Go Beyond the Minimum Viable ProductThe Minimum Loveable Product: Go Beyond the Minimum Viable Product
The Minimum Loveable Product: Go Beyond the Minimum Viable Product
 
Agile scrum brown bag
Agile scrum brown bagAgile scrum brown bag
Agile scrum brown bag
 
Deliver Awesome Product Experiences
Deliver Awesome Product ExperiencesDeliver Awesome Product Experiences
Deliver Awesome Product Experiences
 
Certified Scrum Product Owner: class desk, posters and photos
Certified Scrum Product Owner: class desk, posters and photosCertified Scrum Product Owner: class desk, posters and photos
Certified Scrum Product Owner: class desk, posters and photos
 
Agile Development Brown Bag Lunches Slides
Agile Development Brown Bag Lunches SlidesAgile Development Brown Bag Lunches Slides
Agile Development Brown Bag Lunches Slides
 
Product Owner & Product Manager Training
Product Owner & Product Manager TrainingProduct Owner & Product Manager Training
Product Owner & Product Manager Training
 
Creating Agile Product Roadmaps Everyone Understands
Creating Agile Product Roadmaps Everyone UnderstandsCreating Agile Product Roadmaps Everyone Understands
Creating Agile Product Roadmaps Everyone Understands
 
From Prototype to MVP (case study)
From Prototype to MVP (case study)From Prototype to MVP (case study)
From Prototype to MVP (case study)
 
Serious Business: Playing serious games to accelerate learning & deliver bett...
Serious Business: Playing serious games to accelerate learning & deliver bett...Serious Business: Playing serious games to accelerate learning & deliver bett...
Serious Business: Playing serious games to accelerate learning & deliver bett...
 
Minimum Testable Features—A Different Approach to Agile Software Development
Minimum Testable Features—A Different Approach to Agile Software DevelopmentMinimum Testable Features—A Different Approach to Agile Software Development
Minimum Testable Features—A Different Approach to Agile Software Development
 
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...
 
Tales From a Balanced Team
Tales From a Balanced TeamTales From a Balanced Team
Tales From a Balanced Team
 
Design Systems Operations
Design Systems OperationsDesign Systems Operations
Design Systems Operations
 
Just do it
Just do itJust do it
Just do it
 
Breaking the mold: Lean Product Management and MVP in a Large Company
Breaking the mold: Lean Product Management and MVP in a Large CompanyBreaking the mold: Lean Product Management and MVP in a Large Company
Breaking the mold: Lean Product Management and MVP in a Large Company
 

Destacado

Strategy to Execution by Jonny Schneider - ThoughtWorks
Strategy to Execution by Jonny Schneider - ThoughtWorksStrategy to Execution by Jonny Schneider - ThoughtWorks
Strategy to Execution by Jonny Schneider - ThoughtWorksThoughtworks
 
Demo the reactive jargons by Mushtaq Ahmed, ThoughtWorks presented at Pune Sc...
Demo the reactive jargons by Mushtaq Ahmed, ThoughtWorks presented at Pune Sc...Demo the reactive jargons by Mushtaq Ahmed, ThoughtWorks presented at Pune Sc...
Demo the reactive jargons by Mushtaq Ahmed, ThoughtWorks presented at Pune Sc...Thoughtworks
 
Liderança compartilhada - "pare de gerenciar pessoas"
Liderança compartilhada - "pare de gerenciar pessoas"Liderança compartilhada - "pare de gerenciar pessoas"
Liderança compartilhada - "pare de gerenciar pessoas"Thoughtworks
 
Simplify Then Add Lightness
Simplify Then Add LightnessSimplify Then Add Lightness
Simplify Then Add LightnessThoughtworks
 
Olhares Diversos, Oportunidades Iguais | ThoughtWorks na HSM
Olhares Diversos, Oportunidades Iguais | ThoughtWorks na HSMOlhares Diversos, Oportunidades Iguais | ThoughtWorks na HSM
Olhares Diversos, Oportunidades Iguais | ThoughtWorks na HSMThoughtworks
 
Farming Unicorns: Building Startup & Investor Ecosystems
Farming Unicorns: Building Startup & Investor EcosystemsFarming Unicorns: Building Startup & Investor Ecosystems
Farming Unicorns: Building Startup & Investor EcosystemsDave McClure
 
Agile experience design
Agile experience designAgile experience design
Agile experience designmarc mcneill
 
XConf Coimbatore 2016 - Through the eyes of an Analyst
XConf Coimbatore 2016 - Through the eyes of an AnalystXConf Coimbatore 2016 - Through the eyes of an Analyst
XConf Coimbatore 2016 - Through the eyes of an AnalystThoughtworks
 
XConf Coimbatore 2016 - Being a Developer Consultant
XConf Coimbatore 2016 - Being a Developer ConsultantXConf Coimbatore 2016 - Being a Developer Consultant
XConf Coimbatore 2016 - Being a Developer ConsultantThoughtworks
 
Agile Data Insights: Decisões de Negócios Guiadas por Dados
Agile Data Insights: Decisões de Negócios Guiadas por DadosAgile Data Insights: Decisões de Negócios Guiadas por Dados
Agile Data Insights: Decisões de Negócios Guiadas por DadosThoughtworks
 
Recrutamento Ágil: Muito Além do Software
Recrutamento Ágil: Muito Além do SoftwareRecrutamento Ágil: Muito Além do Software
Recrutamento Ágil: Muito Além do SoftwareThoughtworks
 
Design Tips for the Non-Designer
Design Tips for the Non-DesignerDesign Tips for the Non-Designer
Design Tips for the Non-DesignerThoughtworks
 
XConf Coimbatore 2016 - From Epics to Showcases
XConf Coimbatore 2016 - From Epics to ShowcasesXConf Coimbatore 2016 - From Epics to Showcases
XConf Coimbatore 2016 - From Epics to ShowcasesThoughtworks
 
Fatma Urek Uludag - Discovery & Inception at Agile Practices
Fatma Urek Uludag - Discovery & Inception at Agile PracticesFatma Urek Uludag - Discovery & Inception at Agile Practices
Fatma Urek Uludag - Discovery & Inception at Agile PracticesFatma Ürek Uludağ
 
XConf Coimbatore 2016 - Microservices Demystified
XConf Coimbatore 2016 - Microservices DemystifiedXConf Coimbatore 2016 - Microservices Demystified
XConf Coimbatore 2016 - Microservices DemystifiedThoughtworks
 
Publishing containerized micro services with Azure API management
Publishing containerized micro services with Azure API managementPublishing containerized micro services with Azure API management
Publishing containerized micro services with Azure API managementJorge Arteiro
 
ThoughtWorks Digital - Estratégia de Dados
ThoughtWorks Digital - Estratégia de DadosThoughtWorks Digital - Estratégia de Dados
ThoughtWorks Digital - Estratégia de DadosThoughtworks
 
I Don't Do Agile. I Am Agile
I Don't Do Agile. I Am AgileI Don't Do Agile. I Am Agile
I Don't Do Agile. I Am AgileThoughtworks
 
Platforms for growth retail executive breakfast: Connecting digital strategy ...
Platforms for growth retail executive breakfast: Connecting digital strategy ...Platforms for growth retail executive breakfast: Connecting digital strategy ...
Platforms for growth retail executive breakfast: Connecting digital strategy ...Thoughtworks
 
Anti-Padrões de Integração Contínua
Anti-Padrões de Integração ContínuaAnti-Padrões de Integração Contínua
Anti-Padrões de Integração ContínuaThoughtworks
 

Destacado (20)

Strategy to Execution by Jonny Schneider - ThoughtWorks
Strategy to Execution by Jonny Schneider - ThoughtWorksStrategy to Execution by Jonny Schneider - ThoughtWorks
Strategy to Execution by Jonny Schneider - ThoughtWorks
 
Demo the reactive jargons by Mushtaq Ahmed, ThoughtWorks presented at Pune Sc...
Demo the reactive jargons by Mushtaq Ahmed, ThoughtWorks presented at Pune Sc...Demo the reactive jargons by Mushtaq Ahmed, ThoughtWorks presented at Pune Sc...
Demo the reactive jargons by Mushtaq Ahmed, ThoughtWorks presented at Pune Sc...
 
Liderança compartilhada - "pare de gerenciar pessoas"
Liderança compartilhada - "pare de gerenciar pessoas"Liderança compartilhada - "pare de gerenciar pessoas"
Liderança compartilhada - "pare de gerenciar pessoas"
 
Simplify Then Add Lightness
Simplify Then Add LightnessSimplify Then Add Lightness
Simplify Then Add Lightness
 
Olhares Diversos, Oportunidades Iguais | ThoughtWorks na HSM
Olhares Diversos, Oportunidades Iguais | ThoughtWorks na HSMOlhares Diversos, Oportunidades Iguais | ThoughtWorks na HSM
Olhares Diversos, Oportunidades Iguais | ThoughtWorks na HSM
 
Farming Unicorns: Building Startup & Investor Ecosystems
Farming Unicorns: Building Startup & Investor EcosystemsFarming Unicorns: Building Startup & Investor Ecosystems
Farming Unicorns: Building Startup & Investor Ecosystems
 
Agile experience design
Agile experience designAgile experience design
Agile experience design
 
XConf Coimbatore 2016 - Through the eyes of an Analyst
XConf Coimbatore 2016 - Through the eyes of an AnalystXConf Coimbatore 2016 - Through the eyes of an Analyst
XConf Coimbatore 2016 - Through the eyes of an Analyst
 
XConf Coimbatore 2016 - Being a Developer Consultant
XConf Coimbatore 2016 - Being a Developer ConsultantXConf Coimbatore 2016 - Being a Developer Consultant
XConf Coimbatore 2016 - Being a Developer Consultant
 
Agile Data Insights: Decisões de Negócios Guiadas por Dados
Agile Data Insights: Decisões de Negócios Guiadas por DadosAgile Data Insights: Decisões de Negócios Guiadas por Dados
Agile Data Insights: Decisões de Negócios Guiadas por Dados
 
Recrutamento Ágil: Muito Além do Software
Recrutamento Ágil: Muito Além do SoftwareRecrutamento Ágil: Muito Além do Software
Recrutamento Ágil: Muito Além do Software
 
Design Tips for the Non-Designer
Design Tips for the Non-DesignerDesign Tips for the Non-Designer
Design Tips for the Non-Designer
 
XConf Coimbatore 2016 - From Epics to Showcases
XConf Coimbatore 2016 - From Epics to ShowcasesXConf Coimbatore 2016 - From Epics to Showcases
XConf Coimbatore 2016 - From Epics to Showcases
 
Fatma Urek Uludag - Discovery & Inception at Agile Practices
Fatma Urek Uludag - Discovery & Inception at Agile PracticesFatma Urek Uludag - Discovery & Inception at Agile Practices
Fatma Urek Uludag - Discovery & Inception at Agile Practices
 
XConf Coimbatore 2016 - Microservices Demystified
XConf Coimbatore 2016 - Microservices DemystifiedXConf Coimbatore 2016 - Microservices Demystified
XConf Coimbatore 2016 - Microservices Demystified
 
Publishing containerized micro services with Azure API management
Publishing containerized micro services with Azure API managementPublishing containerized micro services with Azure API management
Publishing containerized micro services with Azure API management
 
ThoughtWorks Digital - Estratégia de Dados
ThoughtWorks Digital - Estratégia de DadosThoughtWorks Digital - Estratégia de Dados
ThoughtWorks Digital - Estratégia de Dados
 
I Don't Do Agile. I Am Agile
I Don't Do Agile. I Am AgileI Don't Do Agile. I Am Agile
I Don't Do Agile. I Am Agile
 
Platforms for growth retail executive breakfast: Connecting digital strategy ...
Platforms for growth retail executive breakfast: Connecting digital strategy ...Platforms for growth retail executive breakfast: Connecting digital strategy ...
Platforms for growth retail executive breakfast: Connecting digital strategy ...
 
Anti-Padrões de Integração Contínua
Anti-Padrões de Integração ContínuaAnti-Padrões de Integração Contínua
Anti-Padrões de Integração Contínua
 

Similar a Working as an agile Experience Designer

Adaptive product design
Adaptive product  designAdaptive product  design
Adaptive product designGavan Gibson
 
Remote Design Driven Innovation
Remote Design Driven InnovationRemote Design Driven Innovation
Remote Design Driven InnovationKonrad+King
 
Integrating Lean UX approaches for Agile Scrum Environments
Integrating Lean UX approaches for Agile Scrum EnvironmentsIntegrating Lean UX approaches for Agile Scrum Environments
Integrating Lean UX approaches for Agile Scrum EnvironmentsNarayanan Thiruvengadam
 
Andrew Lukianenko: How product thinking can change your project management mo...
Andrew Lukianenko: How product thinking can change your project management mo...Andrew Lukianenko: How product thinking can change your project management mo...
Andrew Lukianenko: How product thinking can change your project management mo...Lviv Startup Club
 
Design Studio: The User Experience Practitioner’s Secret Weapon
Design Studio: The User Experience Practitioner’s Secret WeaponDesign Studio: The User Experience Practitioner’s Secret Weapon
Design Studio: The User Experience Practitioner’s Secret WeaponBrilliant Experience
 
You can do better! (dsgnday)
You can do better! (dsgnday)You can do better! (dsgnday)
You can do better! (dsgnday)Peter Boersma
 
MVPOC - Minimum Viable Proof of Concept
MVPOC - Minimum Viable Proof of ConceptMVPOC - Minimum Viable Proof of Concept
MVPOC - Minimum Viable Proof of ConceptRay DeLaPena
 
Project Management Using Design Thinking
Project Management Using Design Thinking Project Management Using Design Thinking
Project Management Using Design Thinking Saurabh Kaushik
 
Design studio: A team alignment secret weapon - Modev MVP Conference
Design studio: A team alignment secret weapon - Modev MVP ConferenceDesign studio: A team alignment secret weapon - Modev MVP Conference
Design studio: A team alignment secret weapon - Modev MVP ConferenceJohn Whalen
 
UX & Design Thinking for BI Applications
UX & Design Thinking for BI ApplicationsUX & Design Thinking for BI Applications
UX & Design Thinking for BI Applicationsibi
 
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...David Rico
 
Design for Six Sigma Primer
Design for Six Sigma PrimerDesign for Six Sigma Primer
Design for Six Sigma PrimerMike Henderson
 
UX in Action: IBM Watson
UX in Action: IBM WatsonUX in Action: IBM Watson
UX in Action: IBM WatsonUserTesting
 
Usability Testing To Prioritize Your Designs
Usability Testing To Prioritize Your DesignsUsability Testing To Prioritize Your Designs
Usability Testing To Prioritize Your DesignsElizabeth Snowdon
 
Product Visioning: A Proven Method for Product Planning and Prioritization
Product Visioning: A Proven Method for Product Planning and PrioritizationProduct Visioning: A Proven Method for Product Planning and Prioritization
Product Visioning: A Proven Method for Product Planning and PrioritizationProductCamp Boston
 
10 Habits of Customer-Obsessed Companies
10 Habits of Customer-Obsessed Companies10 Habits of Customer-Obsessed Companies
10 Habits of Customer-Obsessed CompaniesAmy Buckner Chowdhry
 
Stop, Collaborate, and Listen - Dean Hudson
Stop, Collaborate, and Listen - Dean HudsonStop, Collaborate, and Listen - Dean Hudson
Stop, Collaborate, and Listen - Dean HudsonAtlassian
 

Similar a Working as an agile Experience Designer (20)

Adaptive product design
Adaptive product  designAdaptive product  design
Adaptive product design
 
Remote Design Driven Innovation
Remote Design Driven InnovationRemote Design Driven Innovation
Remote Design Driven Innovation
 
Integrating Lean UX approaches for Agile Scrum Environments
Integrating Lean UX approaches for Agile Scrum EnvironmentsIntegrating Lean UX approaches for Agile Scrum Environments
Integrating Lean UX approaches for Agile Scrum Environments
 
Andrew Lukianenko: How product thinking can change your project management mo...
Andrew Lukianenko: How product thinking can change your project management mo...Andrew Lukianenko: How product thinking can change your project management mo...
Andrew Lukianenko: How product thinking can change your project management mo...
 
Design Studio: The User Experience Practitioner’s Secret Weapon
Design Studio: The User Experience Practitioner’s Secret WeaponDesign Studio: The User Experience Practitioner’s Secret Weapon
Design Studio: The User Experience Practitioner’s Secret Weapon
 
You can do better! (dsgnday)
You can do better! (dsgnday)You can do better! (dsgnday)
You can do better! (dsgnday)
 
MVPOC - Minimum Viable Proof of Concept
MVPOC - Minimum Viable Proof of ConceptMVPOC - Minimum Viable Proof of Concept
MVPOC - Minimum Viable Proof of Concept
 
GHA Lean UX presentation
GHA Lean UX presentationGHA Lean UX presentation
GHA Lean UX presentation
 
Design Thinking
Design Thinking Design Thinking
Design Thinking
 
Project Management Using Design Thinking
Project Management Using Design Thinking Project Management Using Design Thinking
Project Management Using Design Thinking
 
Software innovation - principper og værktøjer af Ivan Aaen, AAU
Software innovation - principper og værktøjer af Ivan Aaen, AAUSoftware innovation - principper og værktøjer af Ivan Aaen, AAU
Software innovation - principper og værktøjer af Ivan Aaen, AAU
 
Design studio: A team alignment secret weapon - Modev MVP Conference
Design studio: A team alignment secret weapon - Modev MVP ConferenceDesign studio: A team alignment secret weapon - Modev MVP Conference
Design studio: A team alignment secret weapon - Modev MVP Conference
 
UX & Design Thinking for BI Applications
UX & Design Thinking for BI ApplicationsUX & Design Thinking for BI Applications
UX & Design Thinking for BI Applications
 
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...
ROI of Evolutionary Design to Rapidly Create Innovatively New Products & Serv...
 
Design for Six Sigma Primer
Design for Six Sigma PrimerDesign for Six Sigma Primer
Design for Six Sigma Primer
 
UX in Action: IBM Watson
UX in Action: IBM WatsonUX in Action: IBM Watson
UX in Action: IBM Watson
 
Usability Testing To Prioritize Your Designs
Usability Testing To Prioritize Your DesignsUsability Testing To Prioritize Your Designs
Usability Testing To Prioritize Your Designs
 
Product Visioning: A Proven Method for Product Planning and Prioritization
Product Visioning: A Proven Method for Product Planning and PrioritizationProduct Visioning: A Proven Method for Product Planning and Prioritization
Product Visioning: A Proven Method for Product Planning and Prioritization
 
10 Habits of Customer-Obsessed Companies
10 Habits of Customer-Obsessed Companies10 Habits of Customer-Obsessed Companies
10 Habits of Customer-Obsessed Companies
 
Stop, Collaborate, and Listen - Dean Hudson
Stop, Collaborate, and Listen - Dean HudsonStop, Collaborate, and Listen - Dean Hudson
Stop, Collaborate, and Listen - Dean Hudson
 

Más de Thoughtworks

Design System as a Product
Design System as a ProductDesign System as a Product
Design System as a ProductThoughtworks
 
Designers, Developers & Dogs
Designers, Developers & DogsDesigners, Developers & Dogs
Designers, Developers & DogsThoughtworks
 
Cloud-first for fast innovation
Cloud-first for fast innovationCloud-first for fast innovation
Cloud-first for fast innovationThoughtworks
 
More impact with flexible teams
More impact with flexible teamsMore impact with flexible teams
More impact with flexible teamsThoughtworks
 
Culture of Innovation
Culture of InnovationCulture of Innovation
Culture of InnovationThoughtworks
 
Developer Experience
Developer ExperienceDeveloper Experience
Developer ExperienceThoughtworks
 
When we design together
When we design togetherWhen we design together
When we design togetherThoughtworks
 
Hardware is hard(er)
Hardware is hard(er)Hardware is hard(er)
Hardware is hard(er)Thoughtworks
 
Customer-centric innovation enabled by cloud
 Customer-centric innovation enabled by cloud Customer-centric innovation enabled by cloud
Customer-centric innovation enabled by cloudThoughtworks
 
Amazon's Culture of Innovation
Amazon's Culture of InnovationAmazon's Culture of Innovation
Amazon's Culture of InnovationThoughtworks
 
When in doubt, go live
When in doubt, go liveWhen in doubt, go live
When in doubt, go liveThoughtworks
 
Don't cross the Rubicon
Don't cross the RubiconDon't cross the Rubicon
Don't cross the RubiconThoughtworks
 
Your test coverage is a lie!
Your test coverage is a lie!Your test coverage is a lie!
Your test coverage is a lie!Thoughtworks
 
Docker container security
Docker container securityDocker container security
Docker container securityThoughtworks
 
Redefining the unit
Redefining the unitRedefining the unit
Redefining the unitThoughtworks
 
Technology Radar Webinar UK - Vol. 22
Technology Radar Webinar UK - Vol. 22Technology Radar Webinar UK - Vol. 22
Technology Radar Webinar UK - Vol. 22Thoughtworks
 
A Tribute to Turing
A Tribute to TuringA Tribute to Turing
A Tribute to TuringThoughtworks
 
Rsa maths worked out
Rsa maths worked outRsa maths worked out
Rsa maths worked outThoughtworks
 

Más de Thoughtworks (20)

Design System as a Product
Design System as a ProductDesign System as a Product
Design System as a Product
 
Designers, Developers & Dogs
Designers, Developers & DogsDesigners, Developers & Dogs
Designers, Developers & Dogs
 
Cloud-first for fast innovation
Cloud-first for fast innovationCloud-first for fast innovation
Cloud-first for fast innovation
 
More impact with flexible teams
More impact with flexible teamsMore impact with flexible teams
More impact with flexible teams
 
Culture of Innovation
Culture of InnovationCulture of Innovation
Culture of Innovation
 
Dual-Track Agile
Dual-Track AgileDual-Track Agile
Dual-Track Agile
 
Developer Experience
Developer ExperienceDeveloper Experience
Developer Experience
 
When we design together
When we design togetherWhen we design together
When we design together
 
Hardware is hard(er)
Hardware is hard(er)Hardware is hard(er)
Hardware is hard(er)
 
Customer-centric innovation enabled by cloud
 Customer-centric innovation enabled by cloud Customer-centric innovation enabled by cloud
Customer-centric innovation enabled by cloud
 
Amazon's Culture of Innovation
Amazon's Culture of InnovationAmazon's Culture of Innovation
Amazon's Culture of Innovation
 
When in doubt, go live
When in doubt, go liveWhen in doubt, go live
When in doubt, go live
 
Don't cross the Rubicon
Don't cross the RubiconDon't cross the Rubicon
Don't cross the Rubicon
 
Error handling
Error handlingError handling
Error handling
 
Your test coverage is a lie!
Your test coverage is a lie!Your test coverage is a lie!
Your test coverage is a lie!
 
Docker container security
Docker container securityDocker container security
Docker container security
 
Redefining the unit
Redefining the unitRedefining the unit
Redefining the unit
 
Technology Radar Webinar UK - Vol. 22
Technology Radar Webinar UK - Vol. 22Technology Radar Webinar UK - Vol. 22
Technology Radar Webinar UK - Vol. 22
 
A Tribute to Turing
A Tribute to TuringA Tribute to Turing
A Tribute to Turing
 
Rsa maths worked out
Rsa maths worked outRsa maths worked out
Rsa maths worked out
 

Último

Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsSeth Reyes
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemAsko Soukka
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7DianaGray10
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.francesco barbera
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UbiTrack UK
 
GenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncGenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncObject Automation
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataCloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataSafe Software
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServiceRenan Moreira de Oliveira
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAshyamraj55
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6DianaGray10
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1DianaGray10
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationIES VE
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdfJamie (Taka) Wang
 

Último (20)

Computer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and HazardsComputer 10: Lesson 10 - Online Crimes and Hazards
Computer 10: Lesson 10 - Online Crimes and Hazards
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystem
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
UWB Technology for Enhanced Indoor and Outdoor Positioning in Physiological M...
 
GenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncGenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation Inc
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataCloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
 
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1UiPath Platform: The Backend Engine Powering Your Automation - Session 1
UiPath Platform: The Backend Engine Powering Your Automation - Session 1
 
Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
 

Working as an agile Experience Designer

  • 1. M E T H O D S EXPERIENCE DESIGN Working as an agile Experience Designer (XD) Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
  • 2. AGILE DESIGN PROCESS From Discovery through to Delivery Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 2
  • 3. DESIGN PROCESS Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 3
  • 4. DESIGN PROCESS 4 The discover/research stage delivers just enough qualitative and quantitative data to have confidence to understand the customer. Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
  • 5. DESIGN PROCESS 5 Using our Discover insights, we build a picture of our customer, the market, how to differentiate and the value that we could deliver. Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
  • 6. DESIGN PROCESS 6 We use collaborative techniques for visualising and prototyping ideas to rapidly get feedback and validation with customers. Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
  • 7. DESIGN PROCESS 7 Starting with an Inception. we’ll use our product backlog to implement the user stories. Our delivery process is continuous so we apply an iterative approach to design. Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
  • 8. EXPERIENCE DESIGN PROCESS Double Down PIVOT Abandon Change direction Double Down DESIGN 8 VISIONING WORKSHOP Disruptive promise & Research Goals MVP MVP INCEPTION MVP DESIGN WORKSHOP VISIONING RESEARCH WORKSHOP SPRINT Scope & Goals Research insights 1-3 days days to weeks 3-12 days 6-12 weeks RESEARCH SPRINT Research insights BUILD BUILD WORKSHOP Scope & Goals BUILD DESIGN TEST DESIGN TEST DESIGN TEST REFINE Abandon DESIGN BUILD REFINE Double Down Abandon VISIONING WORKSHOP Disruptive promise & Research Goals WORKSHOP Scope & Goals RESEARCH SPRINT Research insights REFINE WORKSHOP Disruptive promise & Research Goals REFINE DISCOVER / DEFINE DESIGN DELIVER 1-3 days days to weeks 3-12 days 6-12 weeks • Kickoff • Business context • Business Model Canvas • Elevator Pitch • Empathy Maps • Customer Journey Map • Sketching workshop • Research Plan • Competitive Review • Prototype • Recruit users • Create Survey • Conduct user research / interviews / contextual enquiry / user testing • Survey in field • Diary Study • Conduct user research / interviews / contextual enquiry / user testing • Survey in field • Diary Study • Prototype • Customer Research Findings • Personas • Customer journey sketch board • Site Blueprint • Retrospective • Futurespective • Plan next steps INCEPTION • Epics / Story-writing • Trade-off sliders • Logical Scope • Technical Vision • Estimation • Prioritisation • CFRs • RAIDs • Release-planning • Stakeholder Map • Communication Plan • Detailed story-writing • Iteration Planning • Velocity • User testing • Showcases • Retrospectives • AB Testing 1-3 days days to weeks 3-12 days 6-12 weeks 6-12 weeks Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
  • 9. EXPERIENCE DESIGN PROCESS BUILD WORKSHOP Lots of ideas Business priority + WORKSHOP Lots of ideas INCEPTION Business priority + WORKSHOP Lots of ideas Business priority + ideation Change direction Double Down LIGHTWEIGHT TESTING LIGHTWEIGHT TESTING BUILD Few best ideas Few best ideas BEST IDEAS MADE BETTER BUILD BUILD BUILD BUILD DESIGN TEST REFINE ideation DISCOVERY DEFINE DESIGN DELIVER DAYS DAYS WEEKS • Survey • Kickoff • Ideation • Prototype • Prototype • Customer Journey workshop sketch board • Competitive Review • Business context • User testing • User testing • Collaborative • User testing • Customer Interviews • Customer sketching findings Insights • Contextual Enquiry • Showcase • Prioritise the • Personas opportunities • User Journeys • 1- 2 week Inception • story-writing, estimation • release-planning • design/build/test • Measure & iterate MVP WORKSHOP Scope & Goals RESEARCH SPRINT Research insights DESIGN TEST REFINE DESIGN TEST REFINE PIVOT Abandon days to weeks 3-12 days 6-12 weeks 6-12 weeks BEST IDEAS MADE BETTER DESIGN TEST REFINE DAYS DAYS WEEKS ideation LIGHTWEIGHT TESTING Few best ideas BEST IDEAS MADE BETTER DESIGN TEST REFINE DAYS DAYS WEEKS RESEARCH WORKSHOP Lots of ideas Business priority + ideation LIGHTWEIGHT TESTING Few best ideas BEST IDEAS MADE BETTER DESIGN TEST REFINE DAYS DAYS WEEKS Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
  • 10. DESIGN TECHNIQUES Methods and tools to shape the user experience Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 10
  • 11. DISCOVER / RESEARCH Methods for understanding and exploration Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 11
  • 12. EXPERT REVIEW Desktop evaluation of an existing product Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 12
  • 13. COMPETITOR REVIEW Comparing the competitor options Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 13
  • 14. CONTEXTUAL ENQUIRY Go and see, get inspired Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 14
  • 15. DIARY STUDIES Long-term understanding of user behaviors and usage scenarios. Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 15
  • 16. FOCUS GROUPS Qualitative customer feedback Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 16
  • 17. SURVEYS Generating quantitative customer data Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 17
  • 18. INNOVATION LAB Co-design with your customers Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 18
  • 19. DEFINE Methods for synthesising insights and identifying opportunities Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 19
  • 20. AFFINITY MAPPING Organise and prioritise Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 20
  • 21. EMPATHY MAPS Modeling your target users Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 21
  • 22. PERSONAS Modeling your target users Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 22
  • 23. USER JOURNEY Mapping customer touch-points and experiences across channels Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 23
  • 24. DESIGN Generating ideas and prototyping our designs Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 24
  • 25. IDEATION Co-design with your customers Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 25
  • 26. COLLABORATIVE SKETCHING Generating many ideas in a short time Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 26
  • 27. PROTOTYPE Design validation Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 27
  • 28. DELIVER From inception to delivery Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 28
  • 29. RELEASE PLAN Planning to deliver, not delivering to a plan Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 29
  • 30. RELEASE PLAN INCEPTION DELIVERY (DEVELOP & DEPLOY) ITERATIONS > i1 i2 i3 i4 i5 i6 i7 i8 i9 RELEASE 1 RELEASE 2 RELEASE 3n #1 -------------- --- ---- #2 -------------- --- ---- #3 -------------- --- ---- #4 -------------- --- ---- #5 -------------- --- ---- #6 -------------- --- ---- #7 -------------- --- ---- #8 -------------- --- ---- #9 -------------- --- ---- #10 -------------- --- ---- #11 -------------- --- ---- #12 -------------- --- ---- #13 -------------- --- ---- #14 -------------- --- ---- #15 -------------- --- ---- #16 -------------- --- ---- #17 -------------- --- ---- #18 -------------- --- ---- #19 -------------- --- ---- #20 -------------- --- ---- #21 -------------- --- ---- #22 -------------- --- ---- #23 -------------- --- ---- #24 -------------- --- ---- #25 -------------- --- ---- #26 -------------- --- ---- #27 -------------- --- ---- #28 -------------- --- ---- #29 -------------- --- ---- UX DEBT #5 -------------- --- ---- #8 -------------- --- ---- #9 -------------- --- ---- UX SPIKE #EPIC -------------- --- ---- * RELEASE Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
  • 31. TEAM COMMUNICATIONS Daily standups ***************** Story kick-offs * * * #1 -------------- --- ---- #2 -------------- --- ---- #3 -------------- --- ---- #4 -------------- --- ---- #5 -------------- --- ---- #6 -------------- --- ---- #7 -------------- --- ---- #8 -------------- --- ---- #9 -------------- --- ---- #10 -------------- --- ---- #11 -------------- --- ---- #12 -------------- --- ---- #13 -------------- --- ---- #14 -------------- --- ---- Design huddles User testing * * * * * * * * * * * * IPM – Iteration Planning Meeting * * * * * Stakeholder showcases * * Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com
  • 32. USER TESTING Validating our design quickly Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 32
  • 33. ANALYTICS Measuring how our products are performing Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com 33
  • 34. THANK YOU For any questions contact ThoughtWorks Germany www.thoughtworks.com @thoughtworks Rob Enslin, Experience Design | ThoughtWorks | www.thoughtworks.com