Thor

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collapse transformation webvisions future wow word of mouth online web2expo communities customer service

Thor

Presentaciones

Be Like the Internet - 8 steps to success in a post 2.0 world

Zappos lessons: Building a Customer-Focused Culture

Virgin's Crown Jewels: Great Customer Service

Geek Squad: Marketing is a Tax You Pay for Being Unremarkabe

Alex Frankel: Living the Brand

Introduction: Customer Service is the New Marketing

Customer Service is the New Marketing (Web2Expo)

The End of Obsolescence

We're All Collapsitarians Now

Get Satisfaction's original pitch

Get Satisfaction at Dreamforce

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Community Manager Insights - 2011

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Be Like the Internet - 8 steps to success in a post 2.0 world