Alex Frankel, author of Punching In: The Unauthorized Adventures of a Front Line Employee, presents some of the lessons he learned from his time working at several top brands including Starbucks, Apple, and Enterprise Rent-a-car.

8. Other than pens, paper or other supplies, what is the total worth of all the items and money you have taken from employers in the last 3 years?

9. Other than pens, paper or other supplies, what is the total worth of all the items and money you have taken from employers in the last 3 years? $0 More than $0, but less than $10 More than $10, but less than $25 More than $25, but less than $100 $100 or more

10. How often have you gotten into shoving matches or fistfights at work over the last 3 years?

12. Agree or disagree:

13. Agree or disagree: “ It's f un to go out to events with big crowds. ” “ I like t o talk a lot. ” “ I l o ve to be with people. ” “ I c h at with people I don't know. ” “ I could n ot deal with difficult people all day. ”

14. .

15. What we just did is what we do

16. The Container Store People + Passion + Products = Purpose

17. Leon: $408.95 … $899.73 … $3906.50 … Alex: $0.00 … $0.00 … $0.00 …

27. Coffee Master

28. Be Welcoming Be Genuine Be Knowledgeable Be Considerate Be Involved