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How to Build Trust on Virtual Teams

Working from a distance comes with it’s own set of challenges. Remote teams need to combat the “out of sight, out of mind” mentality and learn how to build trust in new ways because a remote team that doesn’t trust each other is basically doomed.

On the other hand, when a team is aligned very well, they operate together as a cohesive unit. They look for ways to help each other, and they maintain healthy relationships.

In this workshop we’ll explore how digital nomads, virtual entrepreneurs, and global organizations are reaching through the screens to collaborate seamlessly at a distance.

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How to Build Trust on Virtual Teams

  1. 1. CREATE A SMOOTH, HIGH-BANDWIDTH, NON-GLITCHY TEAM EXPERIENCE ONLINE! NüWorks
  2. 2. How to Build Trust on Virtual Teams
  3. 3. Icebreaker What do you like and not like about working remotely? Go to the provided Mural address in the chat box and add your post-it(s) from the left side menu bar.
  4. 4. Jurgen Appelo Creator of Management 3.0 Author and CEO of Happy Melly Stefan Nüsperling Management 3.0のライセンスファシリテーター Management 3.0のCo-Owner
  5. 5. Work Where You Are Most Productive With Teo Härén 04/02/2015 by Lisetter Sutherland Read story Going Off-shore With Bart Van Loon 02/02/2015 by Lisetter Sutherland Read story Pair Programming Your Way To Trust With Tom Howlett 28/01/2015 by Lisetter Sutherland Read story Using Tools And Increasing Productivity With Derek Scruggs 20/01/2015 by Lisetter Sutherland Read story A Remote Team Perspective With StarterSquad 20/01/2015 by Lisetter Sutherland Read story Pair Programming Your Way To Trust With Tom Howlett 28/01/2015 by Lisetter Sutherland Read story Creating Big Results With Small Generous Changes With Mario Lucero 14/01/2015 by Lisetter Sutherland Read story Teleport With The KUBI Teleconference Robot By Revolve Robotics 18/12/2014 by Lisetter Sutherland Read story Welcome People And Develop Trust While Walking With Yves Hanoulle 09/12/2014 by Lisetter Sutherland Read story Creating Epic Wins Though Collaborative Games With Luke Hohmann 26/11/2014 by Lisetter Sutherland Read story Scaling Virtual Teams With Hugo Messer 28/10/2014 by Lisetter Sutherland Read story Managing Your Reputation Remotely With Per Frykman 25/10/2014 by Lisetter Sutherland Read story Scanning Brains And Managing Students Remotely With Marion Smits 15/10/2014 by Lisetter Sutherland Read story Bridging The Gap On Distributed Agile Teams With ShriKANT Vashishtha 09/10/2014 by Lisetter Sutherland Read story Take A Virtual Tour Of The Moon With NASA’s Lunar Portal 02/10/2014by Lisetter Sutherland Read story Facilitating Distributed Agile Teams With Mark Kilby 01/10/2014 by Lisetter Sutherland Read story Collaboration in Space Exploration (NASA / SSERVI) 25/09/2014 by Lisetter Sutherland Read story Extreme Results Oriented Working with Yegor Bugayenko 17/09/2014 by Lisetter Sutherland Read story
  6. 6. Work Where You Are Most Productive With Teo Härén 04/02/2015 by Lisetter Sutherland Read story Going Off-shore With Bart Van Loon 02/02/2015 by Lisetter Sutherland Read story Pair Programming Your Way To Trust With Tom Howlett 28/01/2015 by Lisetter Sutherland Read story Using Tools And Increasing Productivity With Derek Scruggs 20/01/2015 by Lisetter Sutherland Read story A Remote Team Perspective With StarterSquad 20/01/2015 by Lisetter Sutherland Read story Pair Programming Your Way To Trust With Tom Howlett 28/01/2015 by Lisetter Sutherland Read story Creating Big Results With Small Generous Changes With Mario Lucero 14/01/2015 by Lisetter Sutherland Read story Teleport With The KUBI Teleconference Robot By Revolve Robotics 18/12/2014 by Lisetter Sutherland Read story Welcome People And Develop Trust While Walking With Yves Hanoulle 09/12/2014 by Lisetter Sutherland Read story Creating Epic Wins Though Collaborative Games With Luke Hohmann 26/11/2014 by Lisetter Sutherland Read story Scaling Virtual Teams With Hugo Messer 28/10/2014 by Lisetter Sutherland Read story Managing Your Reputation Remotely With Per Frykman 25/10/2014 by Lisetter Sutherland Read story Scanning Brains And Managing Students Remotely With Marion Smits 15/10/2014 by Lisetter Sutherland Read story Bridging The Gap On Distributed Agile Teams With ShriKANT Vashishtha 09/10/2014 by Lisetter Sutherland Read story Take A Virtual Tour Of The Moon With NASA’s Lunar Portal 02/10/2014by Lisetter Sutherland Read story Facilitating Distributed Agile Teams With Mark Kilby 01/10/2014 by Lisetter Sutherland Read story Collaboration in Space Exploration (NASA / SSERVI) 25/09/2014 by Lisetter Sutherland Read story Extreme Results Oriented Working with Yegor Bugayenko 17/09/2014 by Lisetter Sutherland Read story
  7. 7. Trust needs to be earned
  8. 8. Trust needs to be earned -> Start with Giving Trust
  9. 9. Digital Nomad
  10. 10. Zoom.us
  11. 11. Meeting Owl
  12. 12. KUBI BEAM PRO Welcome our robot overlords
  13. 13. Sococo
  14. 14. Loud Work Out
  15. 15. AVOID BASIC MISUNDERSTANDINGS CREATE TEAM AGREEMENTS
  16. 16. “You love chaos, and I love order”
  17. 17. what is normal behavior?
  18. 18. CULTURE = what is normal behavior?
  19. 19. Set expectations for how to WORK TOGETHER.
  20. 20. ETIQUETTES Define your MEETING | COMMUNICATION | HOME OFFICE | CALENDAR
  21. 21. DON’T AGREE ON Include the items you
  22. 22. SIMPLE Keep it
  23. 23. Phil Montero, The Anywhere Office “ICC WORKFLOW” INFORMATION | COMMUNICATION | COLLABORATION
  24. 24. Imagine you joined a new Organisation as a group of project managers. You have a first meeting and create a team agreement. 1.) Create a basic, simple team agreement using the team agreement template at the Mural board. You don’t need to answer all questions. It is up to you to follow to template or not. (Important is to create a team agreement not to fill out a form.) 3.) Appoint a Timekeeper, Notetaker and Ambassador for later sharing 4.) Use the space at Mural of your Group Number. The Notetaker writes the sticky notes at Mural EXERCISE:
  25. 25. IT’S A NEW TEAM When someone joins or leaves the team,
  26. 26. “Living” AGREEMENT
  27. 27. PRO TIPS
  28. 28. TEAM CANVAS http://theteamcanvas.com/
  29. 29. CREATE A DELEGATION BOARD https://management30.com/practice/delegation-poker/
  30. 30. HOLIDAY CALENDAR Create a
  31. 31. ONE TIME ZONE Try talking in
  32. 32. IN CHARGE OF LOGISTICS Put someone
  33. 33. You are a group of project managers, your first assignement is how to address appreciation in your teams. Discuss in your group how you want to show appreciation in your team? EXERCISE:
  34. 34. FEEDBACK & APPRECIATION
  35. 35. POSITIVE INTENT Assume
  36. 36. ONE ON ONES
  37. 37. 360 DEGREE, CONTINUOUS, PEER TO PEER FEEDBACK
  38. 38. | BONUS.LY
  39. 39. Happiness Door https://management30.com/practice/happiness-door/
  40. 40. Showing appreciation can boost morale. But more importantly, not showing appreciation CAN DECREASE MORALE.
  41. 41. |KUDOBOX.CO
  42. 42. Write a Kudo Card to someone in your team. 1.) Go to https://kudobox.co/ and write a Kudo Card 2.) Share the Link of the Kudo Card with everybody in your team. (if you find it hard to use the Kudo card then just express the appreciation verbally, afterall it is not about the tools but about the appreciation) EXERCISE:
  43. 43. Join the upcoming Work Together Anywhere Workshop in July Receive a 10% Discount: #wtaJapan2020
  44. 44. CREATE A SMOOTH, HIGH-BANDWIDTH, NON-GLITCHY TEAM EXPERIENCE ONLINE! NüWorks

Working from a distance comes with it’s own set of challenges. Remote teams need to combat the “out of sight, out of mind” mentality and learn how to build trust in new ways because a remote team that doesn’t trust each other is basically doomed. On the other hand, when a team is aligned very well, they operate together as a cohesive unit. They look for ways to help each other, and they maintain healthy relationships. In this workshop we’ll explore how digital nomads, virtual entrepreneurs, and global organizations are reaching through the screens to collaborate seamlessly at a distance.

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