This session aims to raise awareness about what it takes to successfully lead a team that is trying to be Agile. Santosh will share his personal experiences about challenges he has faced, and why it’s important for an effective Scrum Master to understand what their team needs in terms of leadership before they can successfully lead a team.
According to Paul Hersey, leaders need to adapt their behavior to fit a team’s readiness. Based this readiness level, which is determined by the team’s ability and willingness, a Scrum Master can opt for Telling, Selling, Participating, and Delegating their style of leadership.
In this talk, we will dive into specific things a Scrum Master should do when leading a team that has a different level of readiness. Ultimately, we will learn how a Scrum Master can help teams with limited confidence and abilities to become an agile team, leading them to maximise their agile-ness throughout.
If you are just starting a career as a Scrum Master are a seasoned veteran, or even an agile team member, and want to increase your understanding about leading teams that are trying to become agile, then this talk is for you.
Situational Scrum Mastering: What the Scrum guide didn’t tell me about leading an agile team by Santosh Neupane
1. Situational Scrum Mastering: What the
Scrum guide didn’t tell me about leading a
team trying to be agile
Introduction
Objective of the session
Theme of the lightening talks
4. How to lead a team that is trying to be
Agile?
First we need to understand what the team needs in terms of leadership.
Look at four different ways to provide that leadership
Recognize tribes within company and upgrade their tribal stages
6. Approach for different level of readiness
Hersey suggests that good leaders adjust their leadership behaviors along two
dimensions: task behavior and relationship behavior.
7. Task behavior vs relationship behavior
A leader’s task behavior is the degree to which the leader directs the work of
a team.
A leader’s relationship behavior is the degree to which they leads by using
their relationship with the team.
9. The Telling Scrum Master
Members first need to gain confidence.
Focus more on telling team members what to do
Not yet ready to self-organize in an ideal way.
Team is not ready for a large project or aggressive goals
Team needs to start with simple, small victories that will boost confidence.
10. The Selling Scrum Master
The Scrum Master is working with a low ability team but one that is willing
The goal is to boost team members’ abilities.
R2 teams require a selling style of leadership.
Involve team members more in the decision-making process
Focus on improving their skills and invest in training
11. The Participating Scrum Master
As the team improves its abilities, it begins to move out of the R2 quadrant
Scrum Master shifts to a participating style of leadership
Encourage the team to make its own decisions.
R3 teams are capable of working in a truly agile manner.
12. The Delegating Scrum Master
Once the team reaches the R4 level of readiness, you should shift from a
participating leadership style to a delegating style.
The team needs minimal task guidance.
Help when asked, but do not specify how work should be accomplished.
Teams work in a truly agile manner.
14. Missing Something ??
People showed different attitudes and behaviors
Concept of Tribal Leadership
15. Tribal Leadership: “Birds flock, fish school and
people tribe”
Stage People'sRelationship Theme Mood
5 Team Lifeisgreat InnocentWonderment
4 Partnership We'regreat TribalPride
3 Personal I'mgreat LoneWarrior
2 Separate Mylifesucks ApatheticVictim
1 Alienated Lifesucks DespairingHostility
16. How to Identify Tribal Stage?
Language used by the tribe
Structure of relationships within the tribe
17. Stage 1: On the verge of a Meltdown
language
Life sucks
May be acts of violence or extreme verbal abuse
Structure
Socially alienated
2% of workplace tribes
18. Stage 2: Disconnected & Disengaged
Language
My Life sucks
Apathetic victims
Endless list of complaints
Structure
Clustered together in groups
25% of workplace tribes
19. Stage 3: The wild west
Language
“I’m great (and you’re not)”
People talk mostly about themselves
Structure
Lone warriors forming dyadic relationships
49% of workplace tribes
20. Stage 4: The zone of Tribal Leadership
Language
“We’re great and they’re not”
Focuses on “we” and “not me”
Information moves freely through network
Structure
Dyads become “triads”
Built on common values
22% of workplace tribes
21. Stage 5: Making a Global Impact
Language
Life is great
Limitless potential
Minimum reference to competition
Structure
People can find a way to work with almost anyone
2% of workplace tribes
22. Goal of Tribal Leadership
Upgrading as many people as possible to next stage of tribal culture
Reaching stability at stage 4
Doing work for the good of the group
23. But how do you upgrade the tribe into next
stage?
Use different leverage points
Verify success indicators
24. Situational & Tribal Leadership in creating
Agile Teams
Similarity in Situational leadership theory and Tribal leadership
25. How to Navigate
Leadership qualities in order to navigate
Empathy
Patience
Respect
26. References
Paul Hersey, Kenneth H. Blanchard, and Dewey E. Johnson. Management of
Organizational Behavior, 8th ed. (Englewood Cliffs, N.J.: Prentice Hall, 2001).
Mike Cohn, Situational Scrum Mastering
Tribal Leadership by Dave Logan, John King and Halee Fischer-Wright
The Great Scrum Master by Zuzana Sochova