Sam Klaidman

25 Seguidores

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At Middlesex Consulting, we partner with Capital Equipment services teams to: ❉ Help the services teams of manufacturing and distribution companies create customer value. ❉ Develop ongoing revenue and profit streams by identifying, pricing and commercializing value-added solutions. ❉ Assist companies define and implement warranty policies, perform Go-to-Market assessments for new services and products ❉ Aid companies planning to migrate from being Product centric towards becoming Customer centric ❉ Perform Service Operations assessments which provide actionable insights for improving financial returns and increasing customer satisfaction and loyalty. Specialties: ❉ Customer value ...

expectations loyalty brand customer experience innovation csat experiences iot strategy hype cycle services marketing solutions design survey relationship satisfaction service options contract laboratory equipment

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Sam Klaidman

Presentaciones

Service Contract Options For Capital Equipment

Designing a Survey Instrument

Service Marketing and How It Relates To Product Management

Effect of Over-hyped Iot on Customer Satisfaction

Where do expectations come from?

Brands and Expectations from FutureM

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