In today’s digital age, customer experience is top priority. When an outage occurs, the tools that you have at hand can make all the difference for your customers and your brand. Your tools shouldn't just help you solve the immediate problem, but also prevent the same issue in the future. Effective incident response depends on accessible, well-integrated tools and processes. By integrating Rundeck with Datadog's Incident Management, your teams can reduce friction in declaring incidents, assemble the people needed to collaborate on the issue, run known remediation tasks, and gather information needed for the post-mortem. In this webinar, we'll demonstrate how to use Rundeck and Datadog together to optimize performance by streamlining incident response, restoring services more rapidly, and avoiding similar outages in the future.

1. Shape Up
Skills Builder - September 4th, 2020
Confidential
Incident Response with
Datadog and Rundeck
Webinar | March 24, 2021

2. Forrest Evans
DIR. OF PRODUCT MANAGEMENT
Forrest is a Product Manager / Technologist
with an extensive history in designing and
developing complex technical solutions with
leading edge technologies to solve business
challenges. In his spare time, Forrest is a craft
cocktail mixologist and rides motorcycles.
Meghan Jordan
SENIOR PRODUCT MANAGER
Meghan Jordan is a Senior Product Manager
at Datadog focusing on improving the
experience for on-call engineers with Datadog's
SLO and Incident Management products.

3. Rundeck is Runbook Automation that gives anyone in your
organization self-service access to operations tasks that
previously only your subject matter experts could perform.
What is Rundeck?

4. As part of the PagerDuty family of products,
Rundeck brings automation to machine and
human workflows across the entire incident
response lifecycle - prevention, diagnosis and
resolution
Leverage Automation Across the Full Incident Lifecycle

5. Datadog at-a-glance
– Observability, Monitoring, and
Analytics platform
– Fully remote, with 3 major offices
– Over 2,000 employees
– Over 12,000 customers
– Over 400 integrations
– Multi-Cloud
– Run on millions of hosts
– Collect tens-of-trillions of data
points per day

7. Datadog Incident Management
unifies your incident response
workflow with the rest of your
monitoring platform, so that you
can seamlessly pivot from an
alert to relevant dashboards, then
declare an incident and begin
your investigation without losing
any context.
Datadog Incident Management

8. Investigate and collect relevant signals as apart of your incident investigation.
Datadog Incident Management

10. Datadog Incident Management

11. Working Together

12. Multi Resource
Change Actions
Resource Actions
Automated
Resource Actions
Operator Initiated
Common Actions
Automated
Data Collection
Operator Initiated
Data Collection
Automated
Restart, add/remove
multiple resources
Restart, add/remove
resources
Clear cache,
/tmp dir etc
Clear cache,
/tmp dir etc
Logs, Metrics,
KPIs, Health, etc
Logs, Metrics,
KPIs, Health, etc
Restart, add/remove
resources
Common Actions
Operator Initiated
Risk / Complexity
Change Action
Non-Change Action
Automation Evolution (from an incident)

13. Automation Ideas
Incident Management
● Pull Date, Logs, Diagnostics
● Mute/Unmute Hosts
● Attach Logs to Tickets/ Incidents
● Restart Servers
● Restart Services
● DB Unlocks
● Clearing Files/Memory
● Open/Update/Close Tickets

14. Demo

15. Free Trial:
datadoghq.com/free-datadog-trial/
See Demo:
rundeck.com/see-demo