The document describes a Lean Six Sigma Canvas worksheet for applying the DMAIC cycle to projects. The DMAIC cycle includes the phases of Define, Measure, Analyze, Improve and Control. The canvas provides a visual framework to guide teams through problem solving and continuous improvement processes. It aims to maximize customer delight and minimize customer pain.

1. Lean
Six
Sigma
Canvas:
Worksheet
for
Applying
the
DMAIC
Cycle
to
Projects
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
I:
Improve
D:
Define
M:
Measure
A:
Analyze
(-­‐)
(+)
C:
Control
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

2. Eliminate
Reduce
*
Defects
(Varia?ons)
*
Cost
*
Waste
*
Errors;
Mistakes;
Rework;
Accidents
*
Delays
*
Wai?ng
Time;
Delivery
Cycle
What
You
Can
Do
Using
The
Lean
Six
Sigma
Canvas
(Projects)
Increase
Create
*
Quality
*
Improved
Processes
*
Performance
*
Products
*
Efficiency;
Produc?vity;
Reliability
*
Services
*
Sales
*
Supply
Chains
*
Validated
Learning
*
Business
Models
*
Strategies
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

3. TRADE-­‐OFF
MAP
FOR
THE
LEAN
SIX
SIGMA
CANVAS
Resolve
the
Trade-­‐off
Between
Quality
and
Cost
(Waste)
Blue
Ocean:
Luxury
Spot:
Lean
Six
Sigma
Luxury
Spot
Six
Sigma
Canvas
Methodology
DisrupKon
Spot:
Disrup'on
Spot
Lean
Startup
(+):
DELIGHT:
Method
Quality
(Performance)
Strategic
Choice
Key
Valuable
Not
Valuable
(-­‐):
PAIN:
Cost
(Waste;
Complexity;
Time)
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

4. INTRODUCING
THE
UNIVERSAL
PROBLEM
SOLVING
(UPS)
CANVAS
A
One-­‐Page
Template
That
Unleashes
the
Ability
of
Humans
to
Solve
Problems

5. Welcome
to
A
Collabora've
Modeling
Technique
That
Unleashes
the
Ability
of
Humans
to
Solve
Problems:
Present,
Organize,
Evaluate,
and
Manage
Ideas
Using
Just
One
Tool

6. Welcome
to
The
Collabora've
Modeling
Technique
of
“CANVASING”
Which
Involves
Use
of
The
Universal
Problem
Solving
(UPS)
Canvas

7. THE
UNIVERSAL
PROBLEM
SOLVING
CANVAS
IS
A
LIFECYCLE
IDEAS
MANAGEMENT
(LIM)
TOOL:
The
Universal
Problem
Solving
(UPS)
Canvas
Is
A
One-­‐Page
Template
That
Can
Be
Used
For
Collabora?vely
Presen?ng,
Organizing,
Evalua?ng,
and
Managing
Ideas
During
the
Lifecycle
of
a
Business
or
Problem-­‐solving
Project

8. OUR
MISSION
Is
“To
Help
Promote
A
Culture
of
Universal
Problem
Solving,
Innova'on,
and
Management
Especially
in
Local
CommuniBes”
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

9. HOW
TO
SYSTEMATICALLY
USE
THE
UNIVERSAL
PROBLEM
SOLVING
(UPS)
CANVAS
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
• Print
out
a
large
template
of
the
Universal
Problem
Solving
(UPS)
Canvas,
e.g.,
a
size
of
24”x36”
1
• Put
the
UPS
Canvas
on
a
wall
or
large
table
2
• Populate
or
complete,
for
example
using
Post-­‐it
notes,
the
5
areas
of
the
UPS
Canvas
3
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

10. GALLERY
OF
GENERIC
CANVASES
Visually
Summarize,
Present,
and
Use
Problem
Solving
Methodologies
for
Maximizing
Customer
Delight
and
Minimizing
Customer
Pain

11. The
World’s
Greatest
Innovators
And
Youngest
Children
All
Solve
Problems
Using
One
Template:
The
Universal
Problem
Solving
(UPS)
Canvas

12. Universal
Problem
Solving
(UPS)
Canvas
Universal
Problem-­‐Solving
Cycle,
Workflow,
Language
and
PlaOorm
for
Maximizing
Customer
Delight
and
Minimizing
Customer
Pain
(-­‐)
(+)
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

13. Universal
Problem
Solving
(UPS)
Canvas:
The
5
Areas
of
Universal
Problem
Solving
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
(-­‐)
(+)
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

14. Project
Management
Canvas:
The
5
Phases
of
a
Project
Management
Cycle
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Execu?on
Solu?on-­‐ Problem
Discovery
&
Valida?on
(ImplementaBon)
Planning
(-­‐)
(+)
Evalua?on
(Control)
Learning
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

15. Seven-­‐Ques?on
Canvas
for
Pitching,
Organizing,
EvaluaKng,
and
Managing
Ideas
in
Any
Project
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
How?
What?
Who?
Where?
When?
(-­‐)
(+)
How
Much?
Why?
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

16. DNA
Canvas
for
Designing
a
System
for
Any
Product,
Service,
or
OrganizaKon
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
D:
Design
N:
Need
(-­‐)
(+)
A:
AspiraKons
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

17. GALLERY
OF
METHOD-­‐SPECIFIC
CANVASES
Visually
Summarize,
Present,
and
Use
Problem
Solving
Methodologies
for
Maximizing
Customer
Delight
and
Minimizing
Customer
Pain

18. canvas
[kan-­‐vuhs]
Noun
q
a
piece
of
closely
woven
cloth
on
which
painKng
is
made
q
a
holisKc
problem-­‐solving
cycle,
journey,
or
dashboard
(New)
Example:
“business
model
canvas”;
“personal
development
canvas”;
“USA
canvas”
Verb
q
p.o.e.m.:
present,
organize,
evaluate,
and
model
ideas
especially
using
a
Universal
Problem
Solving
(UPS)
Canvas
(New)
Example:
“canvas
a
system,
business,
or
project”

19. canvaser
[kan-­‐vuhs-­‐er]
Noun
(New)
q
a
person
or
team
who
holisKcally
covers
objects
q
a
person
or
team
who
uses
the
Universal
Problem
Solving
(UPS)
Canvas
Example:
“Christo
is
a
canvaser,
an
arBst
who
canvases
the
uncanvasable”

20. “CANVAS”
ANY
PROBLEM
SOLVING
TOOL,
METHODOLOGY,
DOCUMENT
(PLAN),
OR
PROJECT
(TASK;
JOB
TO
BE
DONE)
Ideas
Problems
SoluKons
Products
Documents
Business
Business
Business
Plans
Models
THINGS
THAT
YOU
CAN
CANVAS
Ecosystems
Strategies
Personal
Objects/
People
Places
Projects
Development
Plans
Systems

21. 10
PROBLEMS
FACED
BY
EVERY
ENTREPRENEUR,
STARTUP,
AND
ESTABLISHED
ORGANIZATION
Why
Some
OrganizaKons
Fail
While
Others
Succeed
1. Idea
Genera?on
Problems
2. Business/Organiza?onal
Planning
Problems
3. Value
Proposi?on
&
Strategy
Problems
4. Business
Execu?on/Performance
Problems
5. Product
Innova?on
and
Improvement
Problems
6. Waste
Elimina?on/Cost
Reduc?on
Problems
7. Business
Model
and
Ecosystem
Problems
8. Process
Problems
9. Supply
Chain
Problems
10. Marke?ng
&
Sale/Customer
Problems
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

22. ONE-­‐PAGE
PROBLEM
SOLVING
TOOLS
(CANVASES)
FOR
BUSINESS
LIFECYCLE
Overview
of
Jobs-­‐To-­‐Be-­‐Done
for
ConKnuously
Maximizing
Customer
Delight
and
Minimizing
Customer
Pain
Generate
Novel
(Product/ Create
Business/Organiza?onal
Create
Value
Proposi?on
&
Business)
Ideas
Plan
Strategy
ONE-­‐PAGE
PROBLEM
SOLVING
TOOLS
ConKnuously
Innovate/Improve
Manage
Business
Strategy
&
(CANVASES)
on
Product/Customer
Delight
Performance
FOR
BUSINESS
LIFECYCLE
ConKnuously
Reduce
Waste
Jobs-­‐To-­‐Be-­‐Done
Document
and
Analyze
Process
Plan
and
Manage
Holis?c
Document
and
ReInvent
Business
Marke?ng
Model
Document
and
Analyze
Supply
Chain
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

23. Generate
Novel
(Product/Business)
Ideas

24. Brainstorming
Canvas
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Generated
Ideas
Situa?on/Context/Challenge/Ques?on
(-­‐)
(+)
Evalua?on
Based
on
Alex
Osborn’s
technique
of
Brainstorming
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

25. Lean
Startup
Game
(LSG)
Canvas
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Product/Service
Generated
Ideas
Situa?on/Context/Challenge/Ques?on
(Minimum
Viable
Product/
Landing
Page/
Mock-­‐up/Prototype/
Pilot
(DraX)
SoluBon/
Complete
SoluBon
(-­‐)
(+)
EvaluaKon
Based
on
Alex
Osborn’s
technique
of
Brainstorming
and
Eric
Ries’s
book,
“The
Lean
Startup”
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

26. SCAMPERR
Crea?vity
Canvas
for
GeneraKng
and
Improving
Ideas
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Generated
Ideas
Situa?on/Context/Challenge/Ques?on
Principle
q SubsKtute
q Combine
q Add
(Adapt)
q Modify
q Put
to
other
use
q Eliminate
q Reverse
q Rearrange
(-­‐)
(+)
Based
on
Bob
Eberle’s
technique
of
SCAMPER
Copyright
2013.
Dr.
Rod
King.
rodkuhnking@sbcglobal.net
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

27. Lateral
Thinking
Canvas
for
Thinking
Different
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Generated
Ideas
Situa?on/Context/Challenge/Ques?on
(ExisBng;
Status
Quo;
“As
Is”)
Techniques
q ProvocaKon
q Random
Objects
q Concept
Fan
q Essence
q PMI
q Challenge
q Six
Thinking
Hats
q Parallel
Thinking
(-­‐)
(+)
Based
on
Edward
de
Bono’s
Methodology
of
Lateral
Thinking
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

28. Brand
Disrup?on
Canvas
for
CreaKng
DisrupKve
Ideas,
Products,
and
Brands
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Disrup?on
Conven?on
(“To
Be”/Future)
(“As
Is”/Present)
Vision
(-­‐)
(+)
Based
on
Jean-­‐Marie
Dru’s
book,
“DisrupKon”
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

29. Value
Factors
Canvas
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
(-­‐)
Pain
Factors
Delight
Factors
q Cost
(Price)
(+)
q Revenue
(Sale);
Profit;
Reward
q Complexity
q FuncKonality;
VersaKlity
q Inaccessibility
q Performance
q Unavailability
(Trade-­‐off)
q Quality
q Inconvenience
q Brand
(Status;
Aura)/Novelty/Newness/DifferenKaKon
q Time
(Delay)
q InteracKvity
q Risk
q CustomizaKon
Value
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

30. Empathy
Map
Canvas:
Worksheet
for
Understanding
and
Designing
Customer
Experience
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Customer
Thinking
&
Feeling
Hearing
Seeing
Persona
Saying
&
Doing
(-­‐)
Pain
(+)
Gain
q FrustraKons
q AspiraKons
q Obstacles/Constraints
q Needs/Wants
q Fear/Uncertainty/Doubt
q Goals/ObjecKves/Strategies/TacKcs
q Risks
(Trade-­‐off)
q Success
Criteria
(Rewards)
Based
on
Xplane’s
Empathy
Map:
www.xplane.com
Adapted
by
Dr.
Rod
King.
rodkuhnhking@gmail.comt
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

31. Disadvantages-­‐Advantages
Canvas
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
(-­‐)
Disadvantages
(+)
Advantages
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

32. Force
Field
Canvas
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
(-­‐)
Forces
Against
(+)
Forces
For
Based
on
Kurt
Lewin’s
technique
of
Force_Field
Analysis
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

33. SWOT
Analysis
Canvas
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
(-­‐)
W:
Weaknesses
(+)
S:
Strengths
T:
Threats
O:
OpportuniKes
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

34. TRIZ
Canvas
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Generic
Solu?on
Generic
Problem
(Dilemma)
Specific
Solu?on
Specific
Problem
(ContradicBon;
Trade-­‐off)
(-­‐)
Harmful
Effect
(Weakness;
Disadvantage)
(+)
Useful
Effect
(Strength;
Advantage)
(ContradicKon/
Trade-­‐off)
Ideal
Final
Result
(Ideality):
Zero
Trade-­‐off
Based
on
Genrich
Altschuller’s
Methodology
of
TRIZ
(“Theory
of
InvenBve
Problem
Solving”)
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

35. Create
Business/Organiza?onal
Plan

36. Business
Plan
Canvas:
Worksheet
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Goals
Objec?ves
Strategies
Targets
(-­‐)
Cost
(+)
Revenue
Mission/Vision
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

37. Triple
Borom
Line
Canvas:
Worksheet
for
Financial,
Social,
and
Environmental
Viability
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Goals
Objec?ves
Strategies
Targets
(-­‐)
Pain
(Cost;
Disadvantages)
(+)
Delight
(Benefit;
Advantages)
q Financial
q Social
q Environ.
Shared
Value/Mission/Vision
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

38. Discovery-­‐Driven
Plan
Canvas:
Worksheet
for
Managing
Highly
Risky
Projects
in
Business
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Objec?ves
Consump?on
Customer
Segment
Chain
(Market)
Marke?ng
Strategy
Opera?ng
Specifica?ons
Unit
of
Business
Compe??on
No.
of
Units
(Industry
Benchmarks)
Milestones
(Deliverables)
Assump?ons
(-­‐)
Cost
(+)
Revenue
Key
Metrics
Success
Criteria
(ROI;
Profit;
Purpose;
Validated
Learning)
Based
on
Rita
McGrath
and
Ian
MacMillan’s
book,
“Discovery-­‐Driven
Growth”
Adapted
by
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

39. “Gesng
to
Plan
B”
Canvas:
Worksheet
for
Managing
“Pivots”
in
Business
Projects
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Product/Service/Organiza?on
Leaps
of
Faith
Channel/
Customer
Segment
(QuesBons/
CRM
(Market)
AssumpBons)
Hypotheses
Environment
(Falsifiable
Results)
(Industry)
q Analogs
q AnKlogs
(-­‐)
Pain
(Cost)
(+)
Delight
(Revenue)
q Opera?ng
Model
q Revenue
Model
Key
Metrics
q Investment
Model
q Working
Capital
Model
Success
Criteria
(Gross
Margin
Model;
Vision;
Grand
Leap
of
Faith;
IPO;
Profit;
Findings;
Insights)
Based
on
John
Mullins
&
Randy
Komisar’s
book,
“Geqng
to
Plan
B”
Adapted
by
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

40. Create
Value
Proposi?on
&
Strategy

41. Strategic
Organiza?onal
Development
Canvas:
Worksheet
for
Value
ProposiKon
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Product
Value
Proposi?on
Customers
(Minimum
Viable
Product/
Top
3
Features
Top
3
P
roblems
Landing
Page/
(Product/Service)
Mock-­‐up/Prototype/
Pilot
(DraX)
SoluBon/
Complete
SoluBon
(-­‐)
Pain
(Cost)
(+)
Delight
(DifferenKaKon;
Revenue)
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

42. Value
Net
Canvas:
Worksheet
for
CreaKng
CoopeKKon
Strategy
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Suppliers
Complementors
Customers
COMPANY
Compe?tors
(SubsKtutors)
(-­‐)
(+)
Based
on
Adam
Brandenburger
and
Barry
Nalebuff’s
book,
“Co-­‐opeKKon”
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

43. Industry
Arrac?veness
Canvas:
Worksheet
for
CreaKng
CompeKKve
Advantage
Strategy
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Bargaining
Power
Threat
of
Bargaining
Power
Of
New
Entrants
Of
Suppliers
Customers
INDUSTRY
RIVALRY
Threat
of
Subs?tute
Products
(-­‐)
Cost
(+)
Differen?a?on
Trade-­‐off
(Strategy)
INDUSTRY
ATTRACTIVENESS
(Margin;
CompeKKve
Advantage)
Based
on
Michael
Porter’s
book,
“CompeKKve
Strategy”
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

44. Blue
Ocean
Strategy
Canvas:
Worksheet
for
CreaKng
Blue
Ocean
Strategy
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Blue
Ocean
Red
Ocean
(“To
Be”
Industry:
(“As
Is”
Industry:
Value
Factors)
Value
Factors/Strategy
Canvas)
Goals/Objec?ves
(Value
ProposiKon)
Strategy
(Canvas)
Value
InnovaKon
Tac?cs/4
Ac?ons
q Eliminate
q Reduce
q Increase
q Create
(-­‐)
Cost
(+)
Value
(DifferenKaKon;
Revenue)
BLUE
OCEAN:
Uncontested
Market
Space
Where
CompeBtors
Are
Irrelevant
Based
on
W.
Chan
Kim
and
Renee
Mauborgne’s
book,
“Blue
Ocean
Strategy”
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

45. Value
Chain
Canvas:
Worksheet
for
DocumenKng
and
Analyzing
Value
Chain
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Inbound
Opera?ons
Outbound
Service
Logis?cs
Logis?cs
Procurement
Marke?ng
&
Sales
Human
Resource
Management
Technology
Development
Firm
Infrastructure
(-­‐)
Cost
(+)
Revenue
PROFIT
MARGIN
Based
on
Michael
Porter’s
book,
“CompeKKve
Advantage”
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

46. Manage
Business
Strategy
&
Performance

47. Balanced
Scorecard
Canvas:
Worksheet
of
4
PerspecKves
for
Performance
Management
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Process
Customer
Learning
&
Growth
(-­‐)
(+)
Financial
Based
on
Robert
Kaplan
and
David
Norton’s
book,
“The
Balanced
Scorecard”
Copyright
2013.
Dr.
Rod
King.
rodkuhnking@sbcglobal.net
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

48. ConKnuously
Innovate
on
Product

49. Lean
Startup
Cycle
Canvas:
Build-­‐Measure-­‐Learn
Feedback
Loop
for
ConKnuous
InnovaKon
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Product
Ideas
Customer
Problem
Discovery
&
ValidaKon
(Customer
Development:
“Get
Out
Of
the
Building”
or
“OrganizaBon”)
(-­‐)
(+)
Data
Based
on
Eric
Ries’s
book,
“The
Lean
Startup”
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

50. Document
&
ReInvent
Business
Model

51. Four-­‐Box
Business
Model
Canvas:
Worksheet
for
Business
Model
DocumentaKon
&
InnovaKon
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Key
Processes
Customer
Value
Proposi?on
Key
Resources
(-­‐)
(+)
Profit
Formula
Based
on
Mark
Johnson’s
book,
“Seizing
the
White
Space”
Copyright
2013.
Dr.
Rod
King.
rodkuhnhking@gmail.com
&
h=p://businessmodels.ning.com
&
h=p://twi=er.com/RodKuhnKing

52. Nine-­‐Box
Business
Model
Canvas:
Worksheet
for
Business
Model
DocumentaKon
&
InnovaKon
ConKnuously
Maximize
Customer
Delight
and
Minimize
Customer
Pain
Key
Partners
Key
Ac?vi?es
Value
Proposi?on
Customer
Customer
(KP)
(KA)
(VP)
Rela?onships
Segments
(CR)
(CS)
Channels
(CH)
Key
Resources
Environment
(KR)
(Global)
(-­‐)
Cost
Structure
(+)
Revenue
Streams
(C$)
(R$)
The
Big
“Yellow”
Building
Blocks
of
the
TacBcal
Universal
Problem
Solving
Canvas
are
adapted
from
The
Business
Model
Canvas
(www.businessmodelgeneraKon.com)
and
is
licensed
under
the
CreaKve
Commons
A=ribuKon-­‐Share
Alike3.0
Un-­‐ported
License