The document describes the key functional departments within organizations and their roles. It discusses the sales, purchases, finance, and human resources departments. The sales department is responsible for customer relations, communication, and order processing. The purchases department finds suppliers and manages inventory. The finance department handles accounting, payments, and payroll. The human resources department focuses on recruitment, selection, training, and wage calculation.

1. Describe the roles of the Functional Departments within an Organisation and Activities carried out by these Departments Administrative Services Outcome 3 © Inspiring Education 2006

4. The Functional Areas of an Organisation © Inspiring Education 2006 The Functional Areas Sales Department Purchases Department Finance Department Human Resources Department

11. Example of Inspiring Education’s Order Form © Inspiring Education 2006 Please provide details for postage and your site licence : Establishment __________________________________________________________ Address __________________________________________________________ _________________________ Post Code ___________ Contact Name __________________________________________________________ Position __________________________________________________________ Phone ___________________ E-Mail ___________________________ £ INVOICE ME Total Amount Payable Bundled Package (Both Higher & Int 2 Admin) Int 2 Business Admin Package Higher Business Admin Package Total Quantity Price

17. Documents used within the Purchases Department © Inspiring Education 2006 Quotation If the organisation has a special request for a product or service, the supplier will provide a quotation which states the price of the order. Delivery Note The Purchases team will receive a delivery note along with the ordered goods. This note details exactly what was ordered and what was delivered. This means that if there are any mistakes, they can be reported immediately to the supplier. Credit Note The supplier will issue a credit note if faulty goods have been returned. This means that the Purchases team can use the credit note for a future order. Invoice The supplier will send the customer an invoice stating the delivery of goods and when payment is due.