Richard Kimber (CMICS)

Huddersfield, United Kingdom United Kingdom

Passionate about solving problems - around customer experience and life in general. Author, speaker, lecturer.

Apparel / Fashion

Passionate about helping businesses accelerate growth through building and delivering consistently great customer experiences that deliver; *financial benefits *more loyal customers *an increased competitive advantage. I work with individual business owners and teams to build customer experience programs from scratch or review existing ones to identify those marginal gains that take customer experience to the next level. Typical areas of focus and action include; - Creating a customer strategy and vision - Defining values and behaviours that serve both the business and the customer - Mapping the customer journey - Identifying areas of pain or pleasure in the customer journey - Settin...