WEBINAR: K12 - How to shape student experiences
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Understanding the students whose experiences fuel your school’s purpose isn’t just a good idea – it’s absolutely essential to keep your students thriving. It is no longer enough to simply track a grade or score as students now make decisions based on their experience. Student feedback gives you insight into what is going on and measuring this alongside what you already know about a student is giving parents, teachers and schools the ability to truly understand a students experience. The digital age has propelled the feedback process to new heights, both in how a students response is given and received, and how teachers can utilise these discoveries. Where schools used to rely on annual surveys, verbal feedback sessions and paper comment cards to gauge student engagement, digital technology can now help to implement a more omnipresent feedback strategy that not only delivers almost immediate results, but aggregates those results into crucial analytics.
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WEBINAR: K12 - How to shape student experiences
- 1. How to shape Student experiences Kimberley Tylee & James Hull
- 2. Housekeeping The recording and slides for today’s presentation will be made available within 24 hours. Please use the question window to submit questions throughout the webinar. We have time designated at the end for Q&A.
- 3. Kimberley Tylee EducationExecutive, Qualtrics James Hull Senior Tech Consultant, Qualtrics Presenters
- 4. Theworld’sleading ExperienceManagementSoftware PROVO / USA SYDNEY / AUS MELBOURNE / AUS CANBERRA / AUS AUCKLAND / NZ TOKYO / JAPAN DALLAS / USA SEATTLE / USA WASHINGTON DC / USA DUBLIN / IRL LONDON / UK Brands & Organisations 9K + of the top 100 business schools 99 Users 2.1M+ Schools 14K+
- 5. Student Engagement Teacher Satisfaction Community Perception Parent Experience Results Enrolment Performance Attendance
- 6. All experiences on one platform. STUDENT Student engagement Culture /climate /bullying Student assessments Open day applications Student surveys Alumni outreach TEACHER Teacher engagement 360 Review Professional development Assessments Form creation Surveys COMMUNITY Community engagement Manage community footprint Customer service Business partnerships Event management PARENT Parent satisfaction survey Track volunteers Application forms Manage parent feedback Permission slips
- 7. All experiences on one platform. STUDENT Student engagement Culture /climate /bullying Student assessments Open day applications Student surveys Alumni outreach TEACHER Teacher engagement 360 Review Professional development Assessments Form creation Surveys COMMUNITY Community engagement Manage community footprint Customer service Business partnerships Event management PARENT Parent satisfaction survey Track volunteers Application forms Manage parent feedback Permission slips
- 8. APPLICATION & ENROLMENT ORIENTATION FEEDBACK STUDENT ENGAGEMENT SUBJECT EVALUATION STUDENT ASSESSMENT S SCHOOL CLIMATE Eliminate blindspots within the student journey PULSE SURVEYS EXIT SURVEYS ALUMNI OUTREACH
- 9. The “why” behind student experience o Operational data has already happened past tense o X data tells you the ”why” being the “what” o X data is installing listening posts along the student journey o Tracking the X data allows you to influence the O data o Track students potential vs achievement
Editor's Notes
- But the problem isn’t having enough data to close the Experience Gap. Organizations have more data than ever and they’re still getting blindsided. They just don’t have access to the right data. Let me explain the two types of data an organization needs to deliver great experience: Operational Data (O-data) and Experience Data (X-data). Let me explain the two types of data an organization needs to deliver great experience: Operational Data (O-data) and Experience Data (X-data). O-data tells you what’s happening It includes sales, finance, and HR data…all the stuff from your day-to-day operations. It tells you win rate, profitability by product line, employee attrition...all really important stuff. Most companies do pretty well with Operational data. In fact, it rolls in automatically because overthe last twenty years, businesses have continually invested in technology that make that possible. Butthe problem with O-data, is that it’s only provides information about the past. It doesn’t tell us anything about the future. But there’s another kind of data—Experience data. X-Data tells you why things are happening X-data is the human factor data. The beliefs, emotions, and sentiments of stakeholders X-data is about the future. X-data is fundamentally different than O-data. Unfortunately, most organizations are O-data rich, and X-data poor. This is why there are still so many surprises in business.
- Qualtrics has been providing customer experience solutions for more than 15 years and there are more customer experience programs running on Qualtrics than on all other platforms combined. Several of the world’s largest brands use Qualtrics for global customer experience including American Express, USAA, Liberty Mutual, Allianz, ANZ Bank and more. We have more than 8,500 customers operating in 90 markets around the world and over 500 of those are in Banking and Financial services. The Qualtrics Banking & Financial Services steering committee has been formed specifically to address the challenges facing this industry. We analysed over 500 existing Qualtrics banking and finance CX programs to identify commonality and then established a CX Networked Improvement Community. With the customer at the core of our work and the principles of Improvement Science as our guide, we develop and provide program methodology and content that is problem specific and customer-centred. Our clients can access predefined surveys and content, banking industry events and workshops to help them strategically operationalise their CX programs and deliver against their business outcomes. Our Global network of SME team can further enhance