Disruption is affecting organisations everywhere – and it’s the same for their employees according to Google’s Yuval Dvir. See how new developments like artificial intelligence are changing the employee experience and how you can get the balance right when it comes to collecting and analysing feedack.

1. Recipe for success: balancing
the art & science of employee
feedback
Yuval Dvir, Head of EMEA Online Partnerships, Google Cloud

2. Agenda
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1 The Disruption trigged by Technology & Innovation
Dealing with Disruption and why Technology is not enough
Balancing Art and Science for the modern workplace

3. Disruption
● Technology
● People
● Business

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TECHNOLOGY
DATA MOBILECLOUD

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PEOPLE
URBANIZATION SOCIALEMPLOYEE
Personalization of the Workplace

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2015
BUSINESS MARKET CAPITALIZATION
2016

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“We are becoming aware that the major questions
regarding technology are not technical
but human questions”
Leadership | Strategy | Operation | HR | Corporation

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12. I feel a great disturbance in the force…
Deal with it!

13. Dealing with Disruption
Technology is not enough
& why

14. • Change
• Non-Conformity
• Creative
• Boundless
• Open
Innovation
• Business as Usual
• Predictability
• Bureaucratic
• Political
• Closed
Corporations
?
Intrapreneurship
Digital Transformation
Culture

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Muting the HiPPO
The Data Example

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Muting the Evolved HiPPO OPTION B IS MY...
HMM..
I MEAN OUR BEST
COURSE OF ACTION!
Data-Driven or Driven-Data?

17. Balancing Art with Science
● Mindset
● Agile
● Lean
● Change
● Culture
● Leadership
● Design
● Team
It’s never just one thing

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• Lean on planning, agile on execution
• Solving the problem rather than planning to solve it
• Tame need for unachievable certainty
AGILE

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• Less is more, Focus on what truly matters
• Remove processes & minimize overhead, reallocation
• Two Pizza rule
LEAN

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CHANGE IS THE
ONLY CONSTANT
VUCA isn't something to be solved,
it simply is!
volatility, uncertainty, complexity, ambiguity

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• Organic adoption – provide a disruptive technology that
doesn’t disrupt them – the only way for change to stick
“To improve is to change,
to perfect is to change often”

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“when starting a new company or initiative, culture is the
most important thing to consider.”
CULTURE
Eric Schmidt
Executive Chairman, Alphabet
• The company culture will ultimately determine the
success of any employee feedback plan (Open, follow-up,
silence)

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25. Innovation can’t be ordained.
However, you can create an environment
where it will evolve organically

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design
• Appealing
• Call to Action
• Intuitive, unspoken communication

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• Team is the basic unit of the org, the manager part of it
• Diversity trumps ability – for teams and digital talent
• Find people managers to lead people
Leadership

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ART
SCIENCE
RADICAL
REVOLUTIO
N
EVOLUTION
PRACTICA
L
CONVICTION HUMILITY
DOING THINKING

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"It’s not like one
leadership style
works in every
situation."
Mike Syszevski

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Any questions?

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Thank you
@DvirYuval
Yuvaldv@google.com