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ALORIDE - Singapore Motorcycle Rental
Introduction
2
AloRide – Overview1
aloride.com
Rental Life Cycle - From a customer’s perspective
3
AloRide – At a Glance2
aloride.com
● Founded in mid-2016 by Jan and Phil.
● Started with 1 bike in May 2016 when Phil tried to sell a Nouvo but a buyer asked for an
installment plan. Instead of selling it, Phil hand-wrote a rental contract.
● Now having a fleet of > 70 bikes: Gilera, CB400, Spark, X1R, Honda Wave, Nouvo, Vespa, …
Most are 2B class bikes.
● Core values:
○ Safety
○ Minimalist
○ Customer Centric
○ Agile
○ Automation
● Business model:
○ Buy then lease out
○ Referral/service broker
4
AloRide – Competitive Advantages3
aloride.com
● Minimal operation cost
○ No office: No rent, no utilities, …
○ Offshore part-time customer support.
○ We know tech. We love automation. We are an online business.
● Aggressive planning
○ We don’t just buy and rent. We want to become a platform for
asset-holders to rent out their underutilized vehicles.
○ Facts and math-based decision making. Advanced analytics.
● Great time, great place
○ Industry 4.0 will disrupt a lot of jobs. More people will take food delivery
jobs in the next 5-10 years until drones/robots totally replace them.
○ Too much investments for food delivery platforms like UberEats.
○ Rising CoE in Singapore. People cannot afford a motorbike.
* CoE: Singapore bike has a Certificate of Entitlement that allows you to use it for 10 years, which costs ~7,100 SGD.
When that period ends, you can renew for 5 years (half price, non-renewable) or 10 years (full, renewable), or scrap it.
5
AloRide – Job scopes4
aloride.com
1. Customer Support: Annie + Lai + Lin + Jan
a. Answer customers on marketing channels / hotline
b. Handle simple customer situations (bike breakdowns, exchanging)
c. Post Carousell ads (2-3 times per week) - Ngân
d. Payment reminding
2. Buying (find used motorbikes to buy, transfer ownership): Phil
3. Legal & Business Development
a. Handle LTA paperworks - Phil
b. Partnerships - Jan
4. Tech: Infrastructure & Automation: Phil
5. Bike collection/return: HKL + Phil / Jan
6. Finance: Phil
7. Running online/offline ads campaigns: Jan
8. Logistics: Moving bikes between HKL, Home, Shops: Vincent (HKL)
9. Bike repair & maintenance: HKL
6
AloRide – Fun Facts5
aloride.com
1. We are the only women-majority transportation company in Singapore.
2. Highly educated: 2 PhD girls, 1 SMU Master girl, and 1 Computer Science guy.
3. Distributed team: 2 in Taiwan, 2 in Singapore, 1 in Vietnam. We have no office.
4. Environment friendly: Only 1-page-contract paper per customer. All other documents
are stored online.
5. Most of customer support/sale queries: from 9am-10pm.
Mean support time is at 2.30pm

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Aloride.com - Singapore Motorbike Rental Introduction (2018)

  • 1. 1 ALORIDE - Singapore Motorcycle Rental Introduction
  • 2. 2 AloRide – Overview1 aloride.com Rental Life Cycle - From a customer’s perspective
  • 3. 3 AloRide – At a Glance2 aloride.com ● Founded in mid-2016 by Jan and Phil. ● Started with 1 bike in May 2016 when Phil tried to sell a Nouvo but a buyer asked for an installment plan. Instead of selling it, Phil hand-wrote a rental contract. ● Now having a fleet of > 70 bikes: Gilera, CB400, Spark, X1R, Honda Wave, Nouvo, Vespa, … Most are 2B class bikes. ● Core values: ○ Safety ○ Minimalist ○ Customer Centric ○ Agile ○ Automation ● Business model: ○ Buy then lease out ○ Referral/service broker
  • 4. 4 AloRide – Competitive Advantages3 aloride.com ● Minimal operation cost ○ No office: No rent, no utilities, … ○ Offshore part-time customer support. ○ We know tech. We love automation. We are an online business. ● Aggressive planning ○ We don’t just buy and rent. We want to become a platform for asset-holders to rent out their underutilized vehicles. ○ Facts and math-based decision making. Advanced analytics. ● Great time, great place ○ Industry 4.0 will disrupt a lot of jobs. More people will take food delivery jobs in the next 5-10 years until drones/robots totally replace them. ○ Too much investments for food delivery platforms like UberEats. ○ Rising CoE in Singapore. People cannot afford a motorbike. * CoE: Singapore bike has a Certificate of Entitlement that allows you to use it for 10 years, which costs ~7,100 SGD. When that period ends, you can renew for 5 years (half price, non-renewable) or 10 years (full, renewable), or scrap it.
  • 5. 5 AloRide – Job scopes4 aloride.com 1. Customer Support: Annie + Lai + Lin + Jan a. Answer customers on marketing channels / hotline b. Handle simple customer situations (bike breakdowns, exchanging) c. Post Carousell ads (2-3 times per week) - Ngân d. Payment reminding 2. Buying (find used motorbikes to buy, transfer ownership): Phil 3. Legal & Business Development a. Handle LTA paperworks - Phil b. Partnerships - Jan 4. Tech: Infrastructure & Automation: Phil 5. Bike collection/return: HKL + Phil / Jan 6. Finance: Phil 7. Running online/offline ads campaigns: Jan 8. Logistics: Moving bikes between HKL, Home, Shops: Vincent (HKL) 9. Bike repair & maintenance: HKL
  • 6. 6 AloRide – Fun Facts5 aloride.com 1. We are the only women-majority transportation company in Singapore. 2. Highly educated: 2 PhD girls, 1 SMU Master girl, and 1 Computer Science guy. 3. Distributed team: 2 in Taiwan, 2 in Singapore, 1 in Vietnam. We have no office. 4. Environment friendly: Only 1-page-contract paper per customer. All other documents are stored online. 5. Most of customer support/sale queries: from 9am-10pm. Mean support time is at 2.30pm