1. Trends in mobile phone usageOverview of Pew Internet Project ResearchFTC Debt Collection 2.0 WorkshopApril 28, 2011

2. About the Pew Internet & American Life Project Funded by a grant from the Pew Charitable Trusts Part of the Pew Research Center, a non-partisan “fact tank” in Washington, DC Study of how technology is shaping society and individuals Provide high quality, objective data to thought leaders and policy makers Do not promote specific technologies or make policy recommendations Our research is based on nationally representative telephone surveys of: Adults 18+ (teens data based on 12-17 year olds) Drawn from dual-frame (landline + cell) samples 4/28/2011 2 Mobile Phone Trends

3. Cell ownership, 2004-2011 4/28/2011 3 Mobile Phone Trends

4. Cell ownership vs. other devices 4/28/2011 4 Mobile Phone Trends

5. Demographics of cell ownership Asian American: 90% (English-speaking only) 4/28/2011 5 Mobile Phone Trends

6. Mobile-only households and demographics (CDC data) High Wireless Substitution: Young adults (esp. those ages 24-29) Renters Low income (poverty line or below) Latino/Hispanic 4/28/2011 6 Mobile Phone Trends

7. Mobile-only households and geographic variation (CDC data) 4/28/2011 7 Mobile Phone Trends

8. High levels of non-voice activities among minority populations 4/28/2011 8 Mobile Phone Trends

9. Reasons for regularly calling/texting 4/28/2011 9 Mobile Phone Trends

10. Other cell phone behaviors 4/28/2011 10 Mobile Phone Trends

11. Attitudes towards cell phones 4/28/2011 11 Mobile Phone Trends

12. How hard to give up different devices 4/28/2011 12 Mobile Phone Trends

13. Open for comments/questions! name: Aaron Smith title: Senior Research Specialist email: asmith@pewinternet.org web: www.pewinternet.org twitter: @aaron_w_smith, @pew_internet 4/28/2011 13 Mobile Phone Trends