Chatbot interfaces
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Use chatbots as a user interface for your application to improve the customer experience.
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Chatbot interfaces
- 1. Chatbot Interfaces Patrick Cullen Senior Technical Architect Web Engineering
- 2. What is a chatbot?
- 3. • Listens in chat room • Takes action • Returns results Chatbot 101
- 5. Development cost command line chatbot website mobile app
- 6. Deploying updates command line chatbot website mobile app
- 7. Push notifications command line chatbot website mobile app
- 8. • Simple to develop • Asynchronous notifications • Integrates with team Chatbot advantages
- 9. How do I build a chatbot?
- 10. • Define a grammar • Take action • Return results Chatbot design
- 11. <Action> <Type> <Parameters> deploy app rutabaga show cluster alpine Define a grammar Hello World
- 12. me: deploy app rutabaga >POST http://api/deploy?app=rutabaga Take action
- 13. me: deploy app rutabaga >POST http://api/deploy?app=rutabaga bot: deploying app rutabaga bot: app rutabaga is running Return results
- 14. Advanced topics
- 15. • POST endpoint • Integrate non-chat system Webhooks
- 16. • Shorter commands • Auto completion • POST to webhook Slash commands
- 17. • Define security groups • Restrict commands • Tokens on webhooks Security
- 18. Nile demo
- 19. Questions
Notas del editor
- Today I want to talk you about chatbots and how you can use them in your application to improve the customer experience. About a year ago, I started working a project called Nile which automated the deployment of Docker packaged applications. Since I needed some way for developers to interact with the system, I built the classic command line interface. I quickly noticed that the user experience was sub-optimal. Since the deployment could take several minutes to complete, I was constantly polling for updates from the command line. As I was searching for better options I came across a youtube video from Github on how they use chatbots to automate routine operational tasks. I switched my client from command line and noticed a significant improvement in the usability of Nile for deployments. I want to take you through some of the benefits I have found to chatbots, and give you enough technical information to start building your own chatbot.
- Before I get into the benefits of chatbots, let me explain how a chatbot works at a high level.
- To help you better understand when a chatbot may be an appropriate user interface choice I want to compare several key traits of chatbots vs other common user interface choices like webapps, command line clients, and mobile apps.