21. UXと満足感-混同されるほど近い
• ISO9241-210:2010
• 2.15 user experience
• person's perceptions and responses resulting from the
use and/or anticipated use of a product, system or
service
• 2.10 satisfaction
• freedom from discomfort and positive attitudes
towards the use of the product
• ISO9241-11:2016 FDIS (その後、変更された)
• 3.1.12 satisfaction
• user's perceptions and responses that result from the
use of a system, product or service
21