The webinar covers: • The three types of diagram • Common main header categories • Adoption of tool in H&S systems Presenter: This webinar was hosted by PECB Certified Trainer and Managing Director of Smart ISO Systems & Smart Mentoring, Mr. David Smart. Link of the recorded session published on YouTube: https://youtu.be/7qFGcY8HnV4

2. David S Smart
Management Consultant, Business Coach & Mentor
My ISO experience spans more than 40 years as a Manager, Auditor and Consultant, specializing in information
Security, Quality, Health & Safety, Environmental, Medical device, Laboratory, Outsourcing and Asset management
systems; senior management consulting and optimization of Client resources.
My coaching and mentoring experience covers over 8 years assisting Managers and Directors to achieve their business
goals and also develop the associated skillsets to achieve them
++44 (0)1592 890270
david.smart@homecall.co.uk
www.smartmentoring.co
linkedin.com/david.smart
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3. Cause & Effect Diagrams

4. OTHERNAMES
 Ishikawa diagram
 Fishbone diagram

5. WHAT ARE THEY?
“They are a graphical presentation of a problem
in a structured framework for initial analysis”

6. WHAT TYPES OF DIAGRAMARE THERE?

7. THE THREE TYPES
 Production process
 Dispersion analysis
 Cause Enumeration

8. PRODUCTIONPROCESS -1

9. PRODUCTIONPROCESS - 2

10. PRODUCTIONPROCESS - 3

11. DISPERSION ANALYSIS - TYPE 2

12. ENUMERATION- TYPE 3

13. WHENSHOULD WE USE THESE DIAGRAMS?
Identifying possible root causes, the basic reasons
for a particular, effect, problem or condition
Sorting out and relating some of the interactions
amongst the factors affecting a particular process
or effect
Analyzing existing problems so that corrective
action can be taken

14. WHAT ARE THE BENEFITS?
They: -
Help to identify root causes
Encourage group participation
Are orderly and use an easy to use format
Indicate possible causes of variation
Increase the levels of process knowledge
Identify areas for data collection

15. COMMON MAINCATEGORIES
THE 8 M’s USED IN MANUFACTURING
Methods (process)
Men (people)
Money
Machines (technology)
Materials
Maintenance
Measurement (inspection)
Mother Nature (environment)

16. THE 8 P’s USED IN SERVICE INDUSTRIES
 Product = Service
 Price
 Place
 Promotion/Entertainment
 People (key personnel)
 Process
 Physical evidence
 Productivity & Quality

17. THE 4 S’s USED IN SERVICE INDUSTRIES
 Surroundings
 Suppliers
 Systems
 Skills

18. OF THE 3 PRODUCTIONTYPES WHICH ONE IS BEST?
 It all depends on the person using it

19. WHAT ARE THE DIFFERENCES BETWEEN THE PRODUCTIONPROCESSAND THE
DISPERSIONANALYSIS TYPE OF DIAGRAM?
 The dispersion analysis type is made to answer the question
– “why is dispersion occurring in the process?”

20. WHAT HAPPENS WHENHEAT ANDTIME ARE AUTOMATICALLY
CONTROLLED?
 This covers automatic controls
within processes and the limitations

21. ISN’T FIGURE 5 TOO COMPLICATED TO WORK WITH?
 The enumeration type was done
using a brain storming session

23. THANK YOU FOR YOUR TIME
DURING THIS PRESENTATION
Email: d.smart18@yahoo.co.uk
Website: smartmentoring.co

24. ?
QUESTIONS
++44 (0)1592 890270
davidsomervillemart@gmail.com
www.smartmentoring.co
linkedin.com/david.smart
Twitter.com/davidsomervillesmart
fb.com/david.smart503092
THANK YOU