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MORE ERRORS MEANS…
Incorrect product listings, Delays in
fulfilment, Decreased customer
satisfaction, More returned goods,...
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Online Retail: What is the True Cost of Order Processing?

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Online Retail - What is the true cost of order processing?

For many online retailers the true cost of order processing is often overlooked. Online retail and financial professionals now need an online store that is ‘cost competitive’. How do you identify the true cost of order processing to improve performance?

Read more: http://www.orbis-software.com/blog/order-processing-what-is-the-true-cost-of-order-processing/

Alternative Reading: Online Retail - How Retailers Can Combat System Integration.

http://www.orbis-software.com/blog/online-retail-how-retailers-can-combat-system-integration/

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Online Retail: What is the True Cost of Order Processing?

  1. 1. MORE ERRORS MEANS… Incorrect product listings, Delays in fulfilment, Decreased customer satisfaction, More returned goods, Misplaced Orders = An added hidden cost During seasonal peaks, pressure mounts on employees to fulfil high order levels. This Leads to increased costs with temporary staff, delays in fulfilment and YET MORE ERRORS! No need to worry here. You’ve already streamlined the manual administration and other tasks that surround eCommerce activities to improve speed and efficiency. Orders go from the website to the warehouse in 5 minutes NO MANUAL INTERVENTION NO DUPLICATE DATA ENTRY NO ERRORS! WHAT IS THE TRUE COST OF ORDER PROCESSING ? For many Online Retailers the true cost of order processing is often overlooked Profit THE HIGH COSTS OF FULFILLING ORDERS hits profitability for 84% of retailers and consumer goods manufacturers src: http://internetretailing.net WHAT APPROACH DO YOU TAKE WITH ORDER PROCESSING? COMPANY A MANUAL APPROACH TO ORDER PROCESSING COMPANY B AUTOMATED APPROACH TO ORDER PROCESSING Manually extract sales orders and customer information from your ecommerce platform and place this into an ERP system Once the orders have been placed… You are now tasked with transferring stock levels and also the order status needs to be transferred between your eCommerce platform and your other business systems Order Processing can be synchronised to and from your business systems and your online retail platform Now, you are faced with choosing the most cost effective courier service WITHOUT EMPLOYEES HAVING TO TYPE ANYTHING... AGRILINE PRODUCTS LTD SAVED 500+ MAN-HOURS PER ANNUM IN THE WAREHOUSE DUE TO AUTOMATION. “AUTOMATING THE DISPATCH PROCESS, MEANS THAT ORDER-TO DISPATCH TIMES HAVE REDUCED AND CUSTOMERS CAN TRACK ORDER PROGRESS ONLINE.” Agriline IT Manager - Dean Whitcher STOCK LEVEL THAT’S A LOT OF MANUAL DATA ENTRY! HOW MUCH DOES MANUALLY PROCESSING AN ECOMMERCE ORDER ACTUALLY COST YOU? HOW MUCH DOES IT COST TO PROCESS AN ORDER BY AUTOMATION? BASED ON ONE EMPLOYEE EARNING APPROX. ¤*15,600 PER ANNUM • Employee Salary Per Hour: eg: ¤ 8.00ph • Average Time it takes to process each order: e.g: 15 minutes • Cost per order: ¤ 2.00 • Orders processed per month: e.g: 1,000 = 250 hours per month processing orders • Cost per order: ¤ 2.00 per order • Orders processed per month: e.g: 1,000 • Means: 250 employee hours per month processing orders • Costing approximately ¤ 2,000 per month or ¤ 24,000 per annum ¤* Unspecified Currency 0¤ $$$$$$$ IT’S MORE THAN THE SYNCHRONISATION OF SALES ORDERS 29% of retailers have difficulty managing inventory Barclays - The Last Mile Report 2014 WHY NOT AUTOMATE… • Store Sales reports • Stock reports • Inventory losses/shrinkage reports • Stock adjustments reports RECEIVE EMAIL/SMS ALERTS FOR… • Stock levels – Too high or too low? • Slow moving stock • Products with no web category Orders, product details in stock and pricing can all be synchronised allowing you to AUTOMATE EMAIL MARKETING CAMPAIGNS for slow moving stock and dynamically identify customer buying patterns Do you update product information and sales orders to and from Amazon Marketplace and eBay? WAIT! THERE ARE MORE COSTS 67% of retailers struggle with demand at peak seasonal times Barclays – The Last Mile Report THE HIDDEN COSTS OF ORDER PROCESSING KEEP GETTING MORE AND MORE EXPENSIVE UNLESS YOU AUTOMATE…UNLESS YOU AUTOMATE… SEE SYSTEM INTEGRATION AS THE BIGGEST CHALLENGE THEY FACE TLT’S RETAIL GROWTH STRATEGIES REPORT 2015 67% OF UK RETAILERS TaskCentre is a proven and cost effective Business Process Automation and Integration platform which provides standard and complex integration with your eCommerce web store and business systems. DON’T WORRY ABOUT THE CHALLENGE! MailChimp-C ommuniGator -Communicato r-dotMailer SMSN otifications&A lerts for Stock, creditlimts& m ore Su garCRM-Micr osoftDynamic sCRM - Sage C RM eBa y - Magento - S hopify-Amazo n-Bigcommer ce- DHL- FedEx - Interlin kExpress-DP D AccessDim ensions - Sage ERP-Microso ftDynamics MANYMORE I NTEGRATIONS AT: www.orbis-software.com /in tegrations We have a complete data view of a customer’s purchase history, interests and preferences. By bringing this information together we are able to automatically serve specific website content and email communications that are tailored to the individual’s profile. Stanley Gibbons automates costly data entry and employee administration by integrating its ERP, CRM and eCommerce systems. 1st Isn’t it time you removed the hidden costs from order processing? t a s k c e n t re ® BUSINESS PROCESS AUTOMATION SUITE Call +44 (0) 1202 241115 or email enquiries@Orbis-Software.com
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Online Retail - What is the true cost of order processing? For many online retailers the true cost of order processing is often overlooked. Online retail and financial professionals now need an online store that is ‘cost competitive’. How do you identify the true cost of order processing to improve performance? Read more: http://www.orbis-software.com/blog/order-processing-what-is-the-true-cost-of-order-processing/ Alternative Reading: Online Retail - How Retailers Can Combat System Integration. http://www.orbis-software.com/blog/online-retail-how-retailers-can-combat-system-integration/

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