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Policy Lab
method bank
and toolkit
Summer
2015
Diagnose Discover Develop & Deliver
Lab light Full project
Establish scope & Generate insights
Identify knowledge
Develop, test and refine shared
ideas and proposals
Policy Lab Team with Policy Lead
Policy
Lead
Policy Lab full project process 2015
ExternalInternal
Diagnose Discover Develop & Deliver
Lab light Full project
Establish scope & Generate insights
Identify knowledge and ideas
Develop, test and refine
ideas and proposals
Optional additional units
Policy Lab Methodbank
Lab Intro
Hopes &
fears cards
Personas /
pen portraits
Rapid Ideas
generation
Asset
mapping
Lab
templates
Rapid
Prototyping
/ minimal
viable
product
Challenge
setting
Opportunity
mapping
Customer
Journey
mapping
Research
Review /
Evidence
Safari
Road-
mapping
Review /
pitches /
critique
Ideation &
co-design
Policy
Canvas
Discovery
cards
Change
cards
Setting
scope
Design
sketch
sheets
Ethno-
graphy
Options
review
pages
Service or
systems
blueprint
Speculative
design
Road-
mapping
template
Service
blueprint
Persona
template
User-
journey
maps
72 3
5
8 10 11 121
9
Feedback
Pages
6
Ideation
template
13
Challenge
setting
cards
4
Paper
prototype
templates
14
Policy Lab tools
and techniques
Visioning
workshops
help teams
build a
shared view
of the policy
area
Tools & Techniques
Diagnose: Setting scope
‘Hopes and
Fears’ cards help
teams develop a
shared vision
Tools & Techniques
Diagnose: Sharing vision
‘Challenge setting’
pages are used to build a
shared understanding of
a problem
Tools & Techniques
Diagnose: Challenge
‘Change cards’ These
cards change the scope
of the problem, by
prompting new
perspectives – download
a set here
Tools & Techniques
Diagnose: Challenge
‘Design ethnography’
builds insight by shadowing
users or spending time with
them discussing their lived
experience in real contexts
Tools & Techniques
Discover: User’s experience
‘Personas’ are
used to represent
different end users
Tools & Techniques
Discover: User’s experience
‘Journey mapping’
looks at a service
from a user’s point
of view
Tools & Techniques
Discover: User’s experience
‘Asset Mapping’
Assumes nothing
starts from a blank
page so looks at a
what knowledge,
skills, resources,
intellectual property
already exist and how
they are configured.
Tools & Techniques
Discover: Asset Mapping
‘Policy on a page’
This template
captures a snapshot
of a policy area. It
follows a similar style
to a business model
canvas.
Tools & Techniques
Discover: Policy scope
Rapid ideas generation is
a quick fire technique for
teams to co-create new
ideas
Tools & Techniques
Develop: rapid ideas
Co-design workshops
enable different people to
come together and share
ideas
Tools & Techniques
Develop: Ideation
‘Touch points’ mark
the physical
interactions with a
service
Tools & Techniques
Develop: Areas for improvement
Collaborative
workshops help
teams generate
shared
ownership and
actions
Tools & Techniques
Develop: Priorities
Paper
prototyping
Rapidly sketch
out an example
of how a service
might work using
software apps
like POP
Tools & Techniques
Develop: Concepts
‘Table top prototyping’
helps visualise a service to
quickly test assumptions
Tools & Techniques
Develop: Prototypes
‘Speculative design’ helps
visualise a future product and
use this to build a future
scenario. For example a
future newspaper headline,
or an object from the future
can stimulate new thinking.
Tools & Techniques
Develop: Designs
Co-design sessions enable
end-users and policy-makers
to come together use their
collective wisdom to develop
options.
Tools & Techniques
Develop: Co-design IMAGE FROM EXPORT JAM
Opportunity Mapping, lays
out key concepts and ideas
so that teams can discuss
and prioritise together.
Tools & Techniques
Develop: Opportunities IMAGE FROM DOTT
Road mapping helps build a
shared plan of action using
visual assets and milestones
Tools & Techniques
Develop: Roadmapping
Service blueprints reveal the
intended service delivery
across different channels e.g.
digital, face to face, print.
Tools & Techniques
Deliver: Blueprints
A ‘jam’ is where different
people come together in
small groups, simultaneously
networked around the world
to share insights, generate
new ideas, build concepts
and present them, all in a
limited amount of time. For
example check out this video
from Northern Futures
Other tools & techniques
Policy Lab
approach
Optional additional units
Policy Lab Team with Policy Lead
Lab Intro Hopes &
fears
Personas /
pen
portraits
1-3 hours
Rapid
Ideas
generation
Asset
mapping
As Required
Lab sprint process 2015
PrototypingChallenge
Setting
Opportunity
mapping
Journey
mapping
Research
Review
Lab introduction
Lab sprint
Road-
mapping
Session
write up
Pitches /
critique
As Required As Required
Evaluate
3 hours – 3 days
Engage with sponsor
Commission experts
Citizen insight
Establish governance
ExternalInternal
Options appraisal
Test and evaluate
Policy Lab Team with Policy Lead
Policy
Lead
Lab
Intro
Outline
proposal
Prototyping Implement
3-6 weeks
Ethnography and
expert input
Evaluate
Advisory
group
Expert
group
Project
group 4-8 weeks
Identify scope Generate insights Develop shared ideas and proposals
Policy Lab full project process 2015
Lab
Sprint
As
Required
As
Required
Lab
Report
Co-lab
Session
Working with Lab
Commissioning Lab
Our projects come from all parts of
government.
We are always open to enquiries
for new projects. We offer a quick
overview of Policy Lab and an
opportunity to work up a project
idea in an introductory workshop
for policy teams who may be
interested in running a lab project.
For more information contact
Beatrice.Andrews@cabinetoffice.gov.uk
Policy Lab UK
Read more openpolicy.blog.gov.uk
Or follow us on twitter
@PolicyLabUK
Or contact
beatrice.andrews@cabinetoffice.gov.uk

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Methodbank and toolkit for design in Government

  • 1. Policy Lab method bank and toolkit Summer 2015
  • 2. Diagnose Discover Develop & Deliver Lab light Full project Establish scope & Generate insights Identify knowledge Develop, test and refine shared ideas and proposals Policy Lab Team with Policy Lead Policy Lead Policy Lab full project process 2015 ExternalInternal
  • 3. Diagnose Discover Develop & Deliver Lab light Full project Establish scope & Generate insights Identify knowledge and ideas Develop, test and refine ideas and proposals Optional additional units Policy Lab Methodbank Lab Intro Hopes & fears cards Personas / pen portraits Rapid Ideas generation Asset mapping Lab templates Rapid Prototyping / minimal viable product Challenge setting Opportunity mapping Customer Journey mapping Research Review / Evidence Safari Road- mapping Review / pitches / critique Ideation & co-design Policy Canvas Discovery cards Change cards Setting scope Design sketch sheets Ethno- graphy Options review pages Service or systems blueprint Speculative design Road- mapping template Service blueprint Persona template User- journey maps 72 3 5 8 10 11 121 9 Feedback Pages 6 Ideation template 13 Challenge setting cards 4 Paper prototype templates 14
  • 4. Policy Lab tools and techniques
  • 5. Visioning workshops help teams build a shared view of the policy area Tools & Techniques Diagnose: Setting scope
  • 6. ‘Hopes and Fears’ cards help teams develop a shared vision Tools & Techniques Diagnose: Sharing vision
  • 7. ‘Challenge setting’ pages are used to build a shared understanding of a problem Tools & Techniques Diagnose: Challenge
  • 8. ‘Change cards’ These cards change the scope of the problem, by prompting new perspectives – download a set here Tools & Techniques Diagnose: Challenge
  • 9. ‘Design ethnography’ builds insight by shadowing users or spending time with them discussing their lived experience in real contexts Tools & Techniques Discover: User’s experience
  • 10. ‘Personas’ are used to represent different end users Tools & Techniques Discover: User’s experience
  • 11. ‘Journey mapping’ looks at a service from a user’s point of view Tools & Techniques Discover: User’s experience
  • 12. ‘Asset Mapping’ Assumes nothing starts from a blank page so looks at a what knowledge, skills, resources, intellectual property already exist and how they are configured. Tools & Techniques Discover: Asset Mapping
  • 13. ‘Policy on a page’ This template captures a snapshot of a policy area. It follows a similar style to a business model canvas. Tools & Techniques Discover: Policy scope
  • 14. Rapid ideas generation is a quick fire technique for teams to co-create new ideas Tools & Techniques Develop: rapid ideas
  • 15. Co-design workshops enable different people to come together and share ideas Tools & Techniques Develop: Ideation
  • 16. ‘Touch points’ mark the physical interactions with a service Tools & Techniques Develop: Areas for improvement
  • 17. Collaborative workshops help teams generate shared ownership and actions Tools & Techniques Develop: Priorities
  • 18. Paper prototyping Rapidly sketch out an example of how a service might work using software apps like POP Tools & Techniques Develop: Concepts
  • 19. ‘Table top prototyping’ helps visualise a service to quickly test assumptions Tools & Techniques Develop: Prototypes
  • 20. ‘Speculative design’ helps visualise a future product and use this to build a future scenario. For example a future newspaper headline, or an object from the future can stimulate new thinking. Tools & Techniques Develop: Designs
  • 21. Co-design sessions enable end-users and policy-makers to come together use their collective wisdom to develop options. Tools & Techniques Develop: Co-design IMAGE FROM EXPORT JAM
  • 22. Opportunity Mapping, lays out key concepts and ideas so that teams can discuss and prioritise together. Tools & Techniques Develop: Opportunities IMAGE FROM DOTT
  • 23. Road mapping helps build a shared plan of action using visual assets and milestones Tools & Techniques Develop: Roadmapping
  • 24. Service blueprints reveal the intended service delivery across different channels e.g. digital, face to face, print. Tools & Techniques Deliver: Blueprints
  • 25. A ‘jam’ is where different people come together in small groups, simultaneously networked around the world to share insights, generate new ideas, build concepts and present them, all in a limited amount of time. For example check out this video from Northern Futures Other tools & techniques
  • 27. Optional additional units Policy Lab Team with Policy Lead Lab Intro Hopes & fears Personas / pen portraits 1-3 hours Rapid Ideas generation Asset mapping As Required Lab sprint process 2015 PrototypingChallenge Setting Opportunity mapping Journey mapping Research Review Lab introduction Lab sprint Road- mapping Session write up Pitches / critique As Required As Required Evaluate 3 hours – 3 days
  • 28. Engage with sponsor Commission experts Citizen insight Establish governance ExternalInternal Options appraisal Test and evaluate Policy Lab Team with Policy Lead Policy Lead Lab Intro Outline proposal Prototyping Implement 3-6 weeks Ethnography and expert input Evaluate Advisory group Expert group Project group 4-8 weeks Identify scope Generate insights Develop shared ideas and proposals Policy Lab full project process 2015 Lab Sprint As Required As Required Lab Report Co-lab Session
  • 29. Working with Lab Commissioning Lab Our projects come from all parts of government. We are always open to enquiries for new projects. We offer a quick overview of Policy Lab and an opportunity to work up a project idea in an introductory workshop for policy teams who may be interested in running a lab project. For more information contact Beatrice.Andrews@cabinetoffice.gov.uk
  • 30. Policy Lab UK Read more openpolicy.blog.gov.uk Or follow us on twitter @PolicyLabUK Or contact beatrice.andrews@cabinetoffice.gov.uk