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NetApp IT transformed its service
delivery by redefining the roles of
storage administrators
• Team approach supports NetApp’s
IT service delivery strategy
• Service engineers instead of
storage admins
• Service manager responsibilities
overlap, eliminating silos
• Each role manages future
roadmaps, drives innovation,
and provides continuous
process improvement
• Job responsibilities, not people
Built a storage engineering team
with new, intertwined responsibilities
• Stakeholder relationship management and effective
communications
• Service development and management
• Financial management, reporting, and analysis
• Strategy, planning, and goal setting
• Institutional knowledge sharing and learning about IT
Augmented Technical Skill Sets with Business Skills
Learn more at www.NetAppIT.com
© 2015 NetApp, Inc. All rights reserved.

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A NetApp IT People & Process Transformation Story - Deliver

  • 1. NetApp IT transformed its service delivery by redefining the roles of storage administrators • Team approach supports NetApp’s IT service delivery strategy • Service engineers instead of storage admins • Service manager responsibilities overlap, eliminating silos • Each role manages future roadmaps, drives innovation, and provides continuous process improvement • Job responsibilities, not people Built a storage engineering team with new, intertwined responsibilities • Stakeholder relationship management and effective communications • Service development and management • Financial management, reporting, and analysis • Strategy, planning, and goal setting • Institutional knowledge sharing and learning about IT Augmented Technical Skill Sets with Business Skills Learn more at www.NetAppIT.com © 2015 NetApp, Inc. All rights reserved.