2. ACKNOWLEDGEMENT
All praise to the gracious Almighty ALLAH who blessed me with the courage
to complete this report.
This work would not have been possible without the support and encouragement
of (Secretary Labour) Mr Abdul Rasheed Solangi. I express my gratitude
and deep sense of indebtedness for his valuable advices and encouragement, and
for giving me very beautiful environment that helped me in completing this
report.

3. DEDICATION
I dedicate this report to my parents, friends in recognition of their worth and to
my trainers who are the guiding force for me and it is their effort and hard work
that showed me the path of success and prosperity which would be there for me
for the rest of my life.

4. Contents
1. Introduction To METRO................................................................................1
2. What Does METRO Offer..............................................................................2
3. Company History............................................................................................2
4. METRO Cash & Carry – A Story Of Expansion............................................3
5. METRO In Pakistan........................................................................................4
6. 10 METRO Cash & Carry Principles..............................................................5
7. Services & Quality..........................................................................................6
8. Food ...............................................................................................................8
9. Layout Planning..............................................................................................9
10. Types Of Stores..............................................................................................11
11. Type Of Layout Being Used In Pakistan........................................................12
12. Suppliers..........................................................................................................12
13. Labor ..............................................................................................................13
14. Site Consideration...........................................................................................13
15. METRO Defining Quality...............................................................................13
16. Continuous Improvement & METRO............................................................13
17. Service Departments .......................................................................................14
18. Human Resources In METRO........................................................................15
19. Recruitment And Selection.............................................................................16
20. Training And Development Practices At METRO ........................................16
21. Internal Training..............................................................................................17
22. External Training.............................................................................................20
23. Payroll.............................................................................................................21
24. Leave Policy....................................................................................................22
25. Medical Policy................................................................................................24
26. Dress Code And Work Hours Policies............................................................25
27. Performance Appraisal....................................................................................26
28. Employee Relations.........................................................................................27