How I spend my time

1. A DAY IN THE LIFE
Roles & responsibilities of the CEO at Front

2. RESPONSIBILITIES

3. I HAVE JUST ONE RESPONSIBILITY
THE LONG-TERM HEALTH
OF THE COMPANY

4. ROLES & RESPONSIBILITIES
the health of the company spans 4 dimensions
1 Financial safety
2 Product leadership &
strategy setting
3 Culture upkeep
4 Executive hiring

5. FINANCIAL SAFETY
“making sure the business is well-capitalized”
what i do
examples
• Keep existing investors informed
• Regularly meet with prospective investors
• In time, raise funds at the best possible
conditions for the company
• Lunch with Jeff Clavier, our Seed lead
• Meeting with Arjun from Social+Capital
• Meeting with Next World, a potential
investor
time allocated
5%

6. what i do
examples
• Market research, competitive analysis
• User research
• Product management
• Shadowed customer calls
• Tested new competitor
• Read all NPS reviews and reply to some
of them
PRODUCT & STRATEGY
“building the right things at the right times”
time allocated
10%

7. CULTURE UPKEEP
“creating the best environment to achieve our goals”
what i do
examples
• Meeting with every candidate
• Stating our values & making sure we live
up to them
• Improving the EX (employee experience)
• Reviewed potential offsite locations 😎
• Evaluated whether “Low ego” should
become one of our values
• 4 candidate interviews
time allocated
10%

8. what i do
examples
• Meeting with candidates for open roles
• Investing in existing leadership team
• 3 interviews of VPE candidates
• Kicked off a search with the Cole Group
to find a VP Sales/CRO
• Worked with Jim Herbold (sales advisor)
and found a new HR advisor
EXECUTIVE HIRING
“finding the best leaders and giving them the means to succeed”
time allocated
10%

9. ROLES

10. ROLES & RESPONSIBILITIES
as both ceo & co-founder, i have 4 different roles
1 Manager
2 Public face of the company
3 Internal communications
4 “The buck stops with me”

11. MANAGER
“making sure my direct reports are set up for success”
what i do
examples
• Weekly sync
• Monthly 1:1
• Quarterly & yearly goals setting
time allocated
25%

12. PUBLIC FACE OF THE COMPANY
“for when people want to talk to the ceo”
what i do
examples
• PR, blog posts, events
• Strategic sales
time allocated
• The Startup Show (Jason Calacanis)
• Growth Everywhere podcast
time allocated
5%

13. “THE BUCK STOPS WITH ME”
“when no one else would make a decision”
what i do
examples
• Strategic operations that need my input
• Crisis management
• Lending a hand when we’re short on
resources
time allocated
• Decision on new pricing for live chat
product
• Crisis management - confidential 🙈
• French admin work
time allocated
10%

14. INTERNAL COMMUNICATIONS
“making sure information flows to all teams”
what i do
examples
• Coms between individuals
• Coms to the company as a whole
time allocated
• This presentation
• “Mathilde is free to chat” office hour
• Weekly email
• Last month at Front presentation
time allocated
10%

15. APPENDIX
i also do emails… lots of emails…
214received per day
30replies per day
10%of my time

16. APPENDIX
and look for ways to keep improving
Meditation (“gym for your mind”)
Chill board games
Meeting more experienced executives &
advisors, occasional seminars, etc.

17. THANKS