This presentation was originally aimed for teachers who prepare library club for teenagers but the idea and process presented can be used to design any experience.
9. Service Experience
What does it do? How does it do?
Which needs does it fill?
Static, one-way
How does it fill the need?
Dynamic, two-way
deliver stage
22. Needs
What are the needs of the students?
What they perceive as their drawback?
What do they want to change / to be changed?
23. VIDEO: Baštrng – Margita a Besná
https://www.youtube.com/watch?v=VDqSUu-JU6s
En example of a classical literature presentation adapted
for teenagers
34. VIDEO: Punchdrunk – The Lost Lending Library
https://www.youtube.com/watch?v=Tmehxk37fgs
An example of the way how to bring the children to create a story: