Local Waste Services Standards Beta Showcase

Local
Digital
Programme
Local Waste Services Standards
Beta Showcase
#LocalDigital
@LDgovUK

bit.ly/WasteProject

DCLG
Local
Waste
Service
Standards
Project
|
22nd
Feb
2016

Linda
OHalloran
|
Product
Owner|
@LindaSasta

Local
Digital
Programme Welcome
#LocalDigital
@LDgovUK

bit.ly/WasteProject

Linda
O’Halloran
|
Product
Owner|
@LindaSasta

3
The future of collaborative local
authority digital transformation
is uncertain

4
Today’s Objective
Update you on where we’ve got to and what
we’ve learnt, and collectively agree on next steps

5
Today’s ObjectiveOur Ethos
By working out loud, sharing our
lessons, successes and failures,
we’ll bring the sector with us, and
achieve better outcomes

6
The Plan
1. Project update
• Remind you of our objectives
• What we will deliver
• Business case udpate
• Technical standards update and demos
2. Lunch
3. Reflections and feedback
• Panel discussing blockers and levers for local authority project partners
• Discussion groups and open space
4. Coffee
5. Reflections for future of digital local government
6. Reception celebrating our collaborative achievement

7
2. Co-design some data standards for a local service - waste
3. Implement quickly - Show that the standard can work
4. Communicate how and why we’re doing this project
1. Pilot agile co-working. Can Local Government collaborate?
Project Objectives

8
What We Mean By Standards
We’re developing basic
data protocol, including
common taxonomies and
data models.

9
What We DON’T Mean By Standards
We’re not specifying how
councils design their waste
service, and we’re not
building single services

10
The Goal
We’re trying to agree common building blocks
that all councils and suppliers can use to develop
the products and processes that make their waste
services excellent and interoperable

May June July Aug Sept Oct Nov Dec Jan Feb Mar
Beta phase
One or more LAs implement
live changes.
The project team offers:
• Implementation audit
• Implementation planning
• Service design support
• Tech support
Show & tell
Alpha phase
Develop, share & publish
alpha versions of:
• data model
• publishing standard
• API specifications
• Referencing implementation
• Business case
Show & tell
You are here
Project Roadmap
Discovery phase
• Discovery days with each council
(incl suppliers)
• Discovery session with public
sector stakeholders
• Discovery session with
commercial sector
• Collation of needs into a backlog
and roadmap
• Review of backlog and roadmap
with LAs
Linda O’Halloran | @LindaSasta | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016

May June July Aug Sept Oct Nov Dec Jan Feb Mar
Beta phase
One or more LAs
implement live changes.
The project team offers:
• Implementation audit
• Implementation planning
• Service design support
• Tech support
• Beta business case
Show & tell
Alpha phase
Develop, share & publish
alpha versions of:
• data model
• publishing standard
• API specifications
• Referencing implementation
• Alpha usiness case
Show & tell
You are here
Updated Project Roadmap
Discovery phase
• Discovery days with each council
(incl suppliers)
• Discovery session with public
sector stakeholders
• Discovery session with
commercial sector
• Collation of needs into a backlog
and roadmap
• Review of backlog and roadmap
with LAs
Evaluation &
legacy phase
• Secure phase 2
plans
• Final business
case
• Write up all
lessons
• Hanover doc.
• Final video

1.  A taxonomy of reasons for missed bins
2.  A waste management Application Programming Interface (API)
3.  A business case for end-to-end waste service design using common data and API
standards, and common digital components (like a single addressing service)
4.  Agreed key performance indicators (KPIs)
5.  Some standard contract clauses
6.  A clearly documented method for co-designing and implementing local digital service
standards – starting with waste services
Our Original To Do List
The phase 1 shortlist

1.  Taxonomies of reasons for missed collections, material types, container types and
bulky items
2.  A waste management Application Programming Interface (API) specification to
demonstrate how the standard can be applied
3.  A business case for end-to-end waste service design using common data and API
standards, and common digital components (like a single addressing service) – 3
versions
4.  Agreed key performance indicators (KPIs) – We have diverted our time for KPIs into
refining the business case for different organisations
5.  Some standard contract clause guidance
6.  A clearly documented method for co-designing and implementing local digital service
standards – starting with waste services – report, timelines, above assets and video
What our final building blocks will be

15
Useful resources we’ve delivered

Needs epics

17
The Epics Spreadsheet

20
•  engaged with 77 UK Councils
•  engaged with 30 suppliers
•  engaged with 22 Networks/ Representative
Bodies/ Change stimulation orgs
By working out loud we have…

Welcome
Linda
O’Halloran,
Head
of
Products,
Local
Digital

Programme,
DCLG


Local
Digital
Programme Business case update
#LocalDigital
@LDgovUK

bit.ly/WasteProject

Sarah
Prag
|
Service
Design
Project
Lead|
@SarahPrag

1.  Overview of the approach
2.  Headline numbers
3.  The bigger picture
4.  How to feed in
To cover today
Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016

•  Not all councils are the same!
–  Outsourced vs in house
–  Digital confidence
•  Savings will build over time
–  14 years, two rounds (for all councils)
•  Channel shift savings are enabled by the standard
What’s changed?

What s emerged?

28Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016

Investigating contacts
Cost of rekeying information
Cost of looking up/investigating
Cost of call backs
Customer contact
Volume & cost of phone calls
Volume & cost of online enquiries
Running the serviceSet up / refresh
Tendering & implementing a
new waste contract
Cost of negotiating technical
details of new waste contract
Cost of cleansing/adapting data
to enable integration with waste
supplier
Cost of integrating waste system
with existing systems e.g. CRM
(50% of councils)
Creating a joined up end-to-
end digital experience
Cost of cleansing/adapting data
to enable integration across
systems
Cost of implementing/updating
online transactions
Cost of integrating this with
existing/internal systems e.g.
customer account, CRM, post
code lookup
Cost of integrating with waste
back office (Inc data from in cab
tech)

•  £500 million for the sector over the 14 years
•  £142 million of that is channel shift enabled by the
standard, the rest is more directly attributed
•  That s £115,000 to £215,000 per council per year,
once implemented
The headlines

Investigating contacts
Total sector savings (over 14 years)
£265 million
Customer contact
Total sector savings (over 14 years)
£142 million
Running the serviceSet up / refresh
Tendering & implementing
a new waste contract
Total sector savings (over14
years)
£33 million
Creating a joined up end-
to-end digital experience
Total sector savings (over
14 years)
£59 million

•  Partnerships & shared services
•  A more open & fluid market
•  Freedom to shop around
•  Innovation
–  products, services, business models
–  Councils, SMEs, bigger companies, communities
The wider benefits

•  Share your thoughts via the table at the back of the room!
-  Observations… but also any data or offers of data please
•  Send it to me – sarah@makeitquotidian.co.uk or via @SarahPrag
•  Final version by mid March
Feedback?

Local
Digital
Programme The technical standards
Paul
Mackay
|
Technical
Lead
|
@pmackay

DCLG
Local
Waste
Service
Standards
Project

#LocalDigital
@LDgovUK

bit.ly/WasteProject

43
10. Open public data is
canonical, infrastructural, and
immutable.
Services use open standards
and create open standards.

1. Services so good they were
previously unimaginable

Daniel Appelquist
@torgo
Tech and
data standards
group
https://github.com/alphagov/tech-and-data-standards
Paul MacKay| @pmackay | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016

Open Standards Principles
bit.ly/opendefinition

Data models Taxonomies
APIs Data formats

Localgov Digital Service Standards

Collection
events

https://country.register.gov.uk/country/GB
country:GB

https://collection-event.register.gov.uk/collection-event/contaminated
collection-event:contaminated
https://container.register.gov.uk/container/wheelie-bin
container:wheelie-bin
https://material.register.gov.uk/material/paper
material:paper

/services
/tasks
/event-types
/events
/feature-types
/features
/sites
/cases
Generic
Resources

example.gov.uk/services?uprn=1234557890

example.gov.uk/services?uprn=1234557890
example.gov.uk/services?uprn=1234557890&task_start_date=2016-01-01
example.gov.uk/services?uprn=1234557890&task_end_date=2016-04-01

{JSON}
<XML>
REST vs SOAP

JSON-LD
HAL Siren
Collections and Hypermedia

Business
Facility type
Local authority area
Notiﬁcation
Pre-treatment option
Material
Recovery/disposal code
SIC code
Site
User
Waste container
Waste fate
Waste state
Waste stream
Waste transfer
edoc types
Taxonomies
API
Local Digital

Further work
Site properties
Submitting cases

13. Everything is available
through an API for 3rd party use…
… provided the user grants
permission, and it’s secure.

Local
Digital
Programme
Demonstrating standard in
with Luton BC and Bartec
Adam
Thoulas
and
Liam
Hawlkes,
Luton
BC
Digital
Team
|

Tim
Hobbes,
Bartec
|
Michael
???
Civica

#LocalDigital
@LDgovUK

bit.ly/WasteProject

Luton Demo available at:
http://secure.luton.gov.uk/waste/
75DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016

Local
Digital
Programme Lunch break
Start
sharing
on
our
walls:

• Beneﬁts
of
standards
to
your
organisaVon

• Business
case
material

• Open
space
conversaVons
you’d
like
to
host

#LocalDigital
@LDgovUK

bit.ly/WasteProject

Local
Digital
Programme
Project partners panel
chaired by Sarah Prag
Ben
Cheetham
–
Digital
Team,
Guildford
BC
&
LA
Project

Lead

Gavin
BeckeZ
–
Digital
Team,
Bristol
BC

Liam
Hawkes
–
Digital
Team,
Luton
BC

Linda
O’Halloran
–
Product
Owner
for
the
project

Michelle
Veasey
–
Digital
Team,
Calderdale
Council

Roy
Ormsby
–
Waste
Team,
Brentwood
DC

Paul
Brewer
–
Digital
Team,
Adur
&
Worthing
Councils

#LocalDigital
@LDgovUK

bit.ly/WasteProject

Local
Digital
Programme Open Space – 45 mins
Linda
O’Halloran
on
collaboraVon
–
Conference
room
1

Sarah
Prag
on
procurement
–
Conference
room
7

Paul
Mackay
on
the
tech
–
Conference
room
9

Open
space
discussions
and
networking
–
Main
room

#LocalDigital
@LDgovUK

bit.ly/WasteProject

Local
Digital
Programme Coffee break
Start
sharing
on
our
walls:

• Beneﬁts
of
standards
to
your
organisaVon

• Business
case
material

• Open
space
conversaVons
you’d
like
to
host

#LocalDigital
@LDgovUK

bit.ly/WasteProject

Local
Digital
Programme Open space feedback
#LocalDigital
@LDgovUK

bit.ly/WasteProject

Local
Digital
Programme Next steps
#LocalDigital
@LDgovUK

bit.ly/WasteProject

Linda
O’Halloran
|
Product
Owner|
@LindaSasta

82
•  agreed some common taxonomies and a data model for
waste management
•  designed API
•  build business case
•  engaged with 77 UK Councils, plus those attending today for
1st time
•  engaged with 30 suppliers
•  engaged with 22 Networks/ Representative Bodies/ Change
stimulation orgs
In 10 months we have…

83
•  Unanimous support in local public sector
•  Still needs a centrally funded stimulus (up to £1.55m)
•  Supplier engagement has been weakest
•  Central government are currently unable to fund
Where We’re At Now

85
Phase 2 would:
1.  Scale project to achieve critical mass of adoption needed to
institute a de facto standard
2.  Develop a mechanism to govern and develop the standard
3.  Develop a model for standardising all local services

Mar June Sept Dec Mar ‘17 June Sept Dec Mar ‘18
18-24 months
• Mandation talks?
• Plan scaler close down
• Finalise ‘how we did it
toolkit’
• Update business case
and impact assessment
• Secure additional 15
integrations
• Comms; show & tell
9-18 months
• Publish dashboard of
integrating council KPIs
• Expand API V2 to meet
additional priority info-flow
needs
• Finalise contracts for
compliant suppliers
• Begin formal supplier-led
governance meetings
• Secure additional 10
integrations
• Comms; Show & tell
Phase 2 Roadmap
0-9 months
• Establish core team
• Work with in-cab tech and public
sector stakeholders to expand API
v1 to meet additional priority info-
flow needs
• Establish private sector needs to
join standard
• Secure 5 additional integrations
• Business case for suppliers
• Comms; show and tell

• Phase 2 scaling team for 2 years: £550,000
• Minimum incentives: Covering costs for first adopters (up to
£50,000 per council up to £1,000,000)
• Total: £1,550,000
• Bare minimum: BSI PAS – 12 months, sponsored, £100,000
Phase 2: Scaling to reach critical mass

Local
Digital
Programme
Next steps panel discussion
chaired by Linda O’Halloran
#LocalDigital
@LDgovUK

bit.ly/WasteProject

David
Thomas
–
Rushcliﬀe
BC
/
LARAC

MarVn
Ferguson
–
Socitm
/
Local
CIO
Council

Paul
Davidson
–
Sedgemore
DC
/
iStandUK

Tim
Adams
–
LGA

Tina
Benﬁeld
–
CIWM

1.  Implement with suppliers and councils by
22nd February 2016 showcase
2.  Final business case and collaboration toolkit
publications – late March 2016
3.  Migrate all project assets to new owner(s)
March 2016
Next steps: End of phase 1

Local
Digital
Programme
Thank you for coming,
please feedback and stay for
the reception
Please
take
Vme
to
ﬁll
in
the
feedback
form
in
your

inbox
or
your
app.

#LocalDigital
@LDgovUK

bit.ly/WasteProject

Local Waste Services Standards Beta Showcase

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