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Building the Fit Organization (with guest presenter Dan Markovitz)
 Consultant – We help clients in all industries and
locations establish and grow Lean management systems.
 Author & Speaker:
Karen Martin, President
The Karen Martin Group, Inc.
@karenmartinopex
www.ksmartin.com/subscribe
Shingo Award
Winning
Shingo Award
Winning
2
After the Webinar…
• Please provide feedback
• Materials: www.slideshare.net/karenmartingroup
• Recorded webinars:
• www.ksmartin.com/webinars
• www.youtube.com/karenmartingroup
• www.vimeo.com/karenmartingroup
• www.slideshare.net/karenmartingroup
3
• President, Markovitz Consulting
• Faculty, Lean Enterprise Institute
• Lecturer, Ohio State University’s Fisher School of
Business and Stanford Graduate School of Business
• Author and two-time Shingo Award-winner:
Building the Fit Organization and A Factory of One
dan@markovitzconsulting.com
@danmarkovitz
Dan Markovitz
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
JargonJapanese
Toyota
1. Commit to improvement
2. Increase value. Don’t cut costs.
3. Think horizontally.
4. Standard work.
5. Visual management.
6. The coaching triangle.
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Drive out fear, so that everyone
may work effectively for the
company.
- W. Edwards Deming
“
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
1. Commit to improvement
2. Increase value. Don’t cut costs.
3. Think horizontally.
4. Standard work.
5. Visual management.
6. The coaching triangle.
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Sustained
(10%)
Regressed
I thought we were supposed to
come up with ideas for reducing
costs. I couldn’t think of any. But
when you explained that kaizen was
about saving time, making our work
easier, and improving patient care, I
realized I had a lot of ideas after all.
Who am I to tell the customer his jacket is ugly?
- Ed Schmults, CEO, Wild Things Gear
“
Bilder & De Clercq (Amsterdam)
Bespoke Bicycles (London)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
After
Before
MRI WaitTime (Weeks)
2 weeks
Revenue: + $5M
16 weeks
Process-Oriented KPIs
1. Commit to improvement
2. Increase value. Don’t cut costs.
3. Think horizontally.
4. Standard work.
5. Visual management.
6. The coaching triangle.
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Marketing
Design
Development
Engineering
Purchasing
Logistics
Product for all customers
Sales/Customer Service/
Marketing/Logistics/etc.
Customer
type
1
Customer-
specific
strategy
Customer-
specific
KPIs
Sales/Customer Service/
Marketing/Logistics/etc.
Customer
type
2
Customer-
specific
strategy
Customer-
specific
KPIs
Sales/Customer Service/
Marketing/Logistics/etc.
Customer
type
3
Customer-
specific
strategy
Customer-
specific
KPIs
Building the Fit Organization (with guest presenter Dan Markovitz)
1. Commit to improvement
2. Increase value. Don’t cut costs.
3. Think horizontally.
4. Standard work.
5. Visual management.
6. The coaching triangle.
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Choice is Paralyzing
# of choices
(to-do list)
Ability to
choose & act
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
1. Commit to improvement
2. Increase value. Don’t cut costs.
3. Think horizontally.
4. Standard work.
5. Visual management.
6. The coaching triangle.
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
Master
Schedule
Critical
Milestones
Working
Milestones
Parking Lot (waiting to be
placed in a specific week)
Standard Colors Indicate Who is Responsible (Blue = Hixson,
White = Client, Pink =Vendor, Yellow = Deliverable Date)
Planning Horizon Demarcation Line
Building the Fit Organization (with guest presenter Dan Markovitz)
1. Commit to improvement
2. Increase value. Don’t cut costs.
3. Think horizontally.
4. Standard work.
5. Visual management.
6. The coaching triangle.
Building the Fit Organization (with guest presenter Dan Markovitz)
Building the Fit Organization (with guest presenter Dan Markovitz)
You can’t just send a memo.You’ve
got to lead it. Show them by
example, do it on the shop floor.
Learn by doing.
- Art Byrne,
The LeanTurnaround
Company
President
Building the Fit Organization (with guest presenter Dan Markovitz)
The most powerful improvement
tool we have is our employees’
brains.
- Carolyn Brodsky,
Sterling Rope
917 364 1864
dan@markovitzconsulting.com
www.markovitzconsulting.com
@danmarkovitz
info@ksmartin.com
@karenmartinopex
Free resources, blog, newsletter: www.ksmartin.com/subscribe
Webinars: www.ksmartin.com/webinars

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