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ServiceNow Overview
- 1. © 2014 ServiceNow All Rights Reserved 1 ServiceNow Client Director The Enterprise IT Cloud Company Jeremy Smith
- 2. © 2014 ServiceNow All Rights Reserved 2 ServiceNow - The Enterprise IT Cloud Company To IT For IT Thru IT
- 3. © 2014 ServiceNow All Rights Reserved 3 Enterprise Department Consumer EntertainmentShopping Communications Sales Finance Human Resources Enterprise IT Infrastructure Developers Not All Clouds Are Created Equal
- 4. © 2014 ServiceNow All Rights Reserved 4 The Largest Companies in the World Rely on ServiceNow
- 5. © 2014 ServiceNow All Rights Reserved 5 Service Relationship Management Inside and Outside the Enterprise ERP/IT Information Technology IT Service Management IT Operations Help Desk Help Desk IT Service Management
- 6. © 2014 ServiceNow All Rights Reserved 6 INFORMATION TECHNOLOGY IT: The ‘New Manufacturing’ LEGALFINANCE FACILITIES SALES SERVICES HUMAN RESOURCES CUSTOMER SUPPORT MARKETING
- 7. © 2014 ServiceNow All Rights Reserved 7 Executives Requester Provider BUSINESS MANAGEMENT PROCESS AUTOMATION RECORD KEEPING SERVICE EXPERIENCE Four Pillars of Service Relationship Management
- 8. © 2014 ServiceNow All Rights Reserved 8 Requester SERVICE CATALOG SEARCH KNOWLEDGE COLLABORATE SERVICE CATALOG SEARCH KNOWLEDGE COLLABORATE Provider Executives SERVICE RECORD > HELP > ORDER > CHANGE > INFO SERVICE-ORIENTED WORKFLOW ASSIGN & TRACK WORK UPDATE SERVICE STATUS Service Relationship Management APPROVALS & NOTIFICATIONS KPI DASHBOARDS BUSINESS DASHBOARDS REPORTING & ANALYTICS
- 9. © 2014 ServiceNow All Rights Reserved 9 How We Used To Work
- 10. © 2014 ServiceNow All Rights Reserved 10
- 11. © 2014 ServiceNow All Rights Reserved 11 What We’ve Been Doing Emails Spreadsheets Phone Calls
- 12. © 2014 ServiceNow All Rights Reserved 12 How we are going to work CLOUD MOBILE LIGHTSPEEDGLOBAL
- 13. Mobile Resource Mgt Security Patch Mgt Discovery IT Cost Asset Event Mgt Collaboration Planning Governance Vendor Support Reporting Deploy SDLC CMDB Business intelligence Backup Server Monitoring Network Monitoring Application Monitoring Authentication ServiceProviders Line-of-Business ServiceNow: Managing Enterprise Service Relationships CMDB ChangeProblemRelease Incident ServiceCatalogPass Reset Work HR CaseAsset SERVICE MANAGEMENT OPERATIONS MANAGEMENT Config Automation OrchestrationDiscovery Cloud Provisioning APPLICATION DEVELOPMENT SDLC Custom Apps ‘Citizen’ Creators Professional Creators Project&PortfolioCostVendor PerformanceGovernance Analytics BUSINESS MANAGEMENT ENTERPRISE SERVICE MODEL © 2014 ServiceNow All Rights Reserved
- 14. © 2014 ServiceNow All Rights Reserved 14 Platform Single architecture and single data model - Social IT Reporting Survey Management Content Management System Knowledge Management & Managed Documents Service Level Management Graphical Workflow App Creator Team Development Mobile – tablet & phone ServiceNow Portfolio Infrastructure Applications Resource SDLCRelease Incident Problem Change Operational Applications Work Management Applications Password ResetConfig / CMDB Service Catalog HR Service Automation IT CostIT GRCProject Portfolio PerformanceAnalytics VendorPerformanceVendorPerformance Asset Cloud ProvisioningDiscovery Orchestration Config. AutomationConfig. Automation Service Automation Platform
- 15. © 2014 ServiceNow All Rights Reserved 15 Single Data Model Example: Vendor Performance Management © 2013 ServiceNow All Rights Reserved 15 Vendor Performance Management Single data model provides the first truly integrated vendor performance management Problem Incident Asset Platform – Survey Management & Custom Apps Catalog IT Cost
- 16. © 2014 ServiceNow All Rights Reserved 16 Market Email
- 17. © 2014 ServiceNow All Rights Reserved 17
- 18. © 2014 ServiceNow All Rights Reserved 18
Notas del editor
- PurposeCreate a big overarching idea for the foundation of the campaign that can apply to Executive IT and Functional IT audiences.A transformation is taking place and ServiceNow is that transformation.IT is empowered. IT has heroes. We transform IT from the Department of No to the Department of NowShow how the concept would work in various marketing assets to support awareness and drive train programsPrint AdsEmailBanners
- Probem - Companies are reliant on their technology suppliers and partners, but have no way of assessing their performance and comparing them to decide which partners to do business withSoluition - ITSA applcation for driving more value from vendors and suppliers by evaluating and comparing them across common criteria
- 10’s of billions in tools and especially staffingEverything will be a cloud Systems do most of the work, people loop in by exception as needed
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